Lewis Appliances

I want to warn anyone that if you live in Athens Tennessee do not purchase any used appliances from Lewis Appliances or give this business your money , the Store Owners name is Mr Lewis and he sold me a bad washing machine when Mr Lewis delivered the washer to me and my roommates house the motor burnt out, he replaced the motor and then the washer started leaking all over the floor then he put a used replacement tub in the washer and now it will not go into spin cycle mode so I called him today and he came back out to the house and accused me of overloading the washer and it is not overloaded I only had 2 sheets in it and 2 pillowcases. Mr Lewis of Lewis Appliances then stormed out of my house and told me he will not be honoring the 30 day written warranty receipt that he had me sign, he said he will not fix the washer and make things right. I am very upset and saddened that I have been taken advantage of by a dishonest local business owner. I have repeatedly tried calling Mr Lewis 25 times today to get him to do the right thing and on one instance when I called he had his wife answer the phone for him at his business when I tried talking to her about her husband selling me a faulty washer for $150 he piped in and told his wife dont talk to that crazy retarded man he belongs in a loony bin and when he said those thing he was referring to me, he then had his wife then hung the phone up on me.

I was very happy with the service. They were able to schedule me for same day service and when a spot opened up earier than planned they called to see if that would work for me. They were very prompt and courteous. My problem was resolved in under 15 minutes using the most budget friendly solution. As an added bonus after the service call they helped me locate the owner of a stray dog that had been coming around my house. Really nice people :-)

Even though it was a Saturday, Lewis Appliance showed up very quickly & diagnosed the problem in minutes. They ordered the part we needed & returned exactly when they said they would & fixed the problem quickly & even gave my wife a few hints about the washer filter for the future. Mr. Lewis was very professional & definitely knows his washers! I'd recommend him to anyone with any appliance-related issues. Prompt, courteous service with a smile - at a good price!

Had to order a part for it. You pay for the service call up front less than $65 and than you pay for the part when it comes in. There is only one service call payment no matter how long it takes. They do not accept credit cards only check or cash. I have used this company for over 12 years and they are very dependable and courteous, and return phone calls promptly!

Fridge ended up not being worth repairing as compressor was bad but fee for checking it out was very reasonable. Very thorough, asking several questions on the phone to try to get some idea if it was repairable before making the service call so as to not waste our money. Fridge didn't exhibit any typical symptoms/noises other than not cooling so had them come out to check it. Would definitely call again.

unknown

One guy came over and evaluated what the problem was and gave me a price to fix it. He ordered the part and was back within a day or two with the part and fixed it.

Mr Lewis came the day I called, which was Saturday. He replaced the thermostat in the freezer that was frosting up. He said if it still frosted up, I was to call back. It started frosting up the first week of September. Mr Lewis came back and replaced the defrost heater. He charged for the part only; no service call.

I called Lewis that morning and told him what my washer was doing and he scheduled me a time between 10am and 2pm he was threre around 10:30am. He then came in and checked out my washer and determined that it was the (motor coupling). He was very quick in replacing that and i was up and running in no time. less then 1/2 hour