Tim Hogan's Carpet & Floors
About us
Tim Hogan’s Carpets and Floors is a locally owned full-service floor covering retailer that has been serving the Mid-South area since 1984. We are committed to providing you with the flooring you have always envisioned for your home. Our vast selection of flooring, includes carpet, ceramic tile, hardwood, laminates, area rugs and more at competitive pricing! Our showroom has a huge range of choices for your new floor, with the top-name brands, including Mohawk, Stain Master, and Shaw. Our knowledgeable flooring consultants listen and work with you to design the look you want within your budget and our team of professional installers will complete the work to your satisfaction. We guarantee our work with outstanding service and the most comprehensive warranties that you will find. We also offer customer financing to allow you to have the floor of your dreams.
Business highlights
Services we offer
Carpet, back splashes and showers. Carpet restretch., hardwood and laminate. Kitchen floors, tile
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
90% | ||
7% | ||
0% | ||
0% | ||
2% |
"Thank you for your overall A rating"
"Thank you for your A rating"
The installers were real pros and did not cut any corners.
"Thank you for your Business. In response to your request for the warranty information the salesman initially provided you the web link to MOHAWK warranty information. The printed brochures were on back order and it is my understanding these were mailed to you last week. If I can ever be of any assistance please call me at 901/382-5825 or my cell 901-335-0880 Bruce Barney Owner"
"Thank you very much it was a pleasure working with you"
The price was very good and the installation went very smooth! I'm happy and even though I'm writing this review late after the fact, I felt like doing so because when I bought my new (to me) house I called them first to come give me a quote! Hopefully soon I'll be writing yet another good review for them as the last time went so well!
Solon Freeman came to my house quickly to give me an estimate for replacing carpet in 3 bedrooms. He brought samples and was very knowledgeable and professional. I was able to get my carpet installed the following 2 Saturdays. The installers arrived about 15 minutes earlier than scheduled time, had me check carpet to make sure it was what I ordered, and began moving my furniture. They were very careful and really knew how to move it without any damage. They pulled up old carpet and swept floor before installing pad. I asked them to also sweep after pad was installed and they did. After carpet was installed they vacuumed it. The furniture was placed back where I wanted it. They helped me place covers on my mattress/box springs. The same men came the next Saturday. So, they installed the other two bedrooms doing everything as I had asked previously. No mess was left anywhere after both installations. Great customer service!
"I am very sorry that [removed member name] is unsatisfied. His carpet was installed on December 23 the day before we closed for the holiday. We schedule are jobs before 12 and after 12. Our crews arrive at our store between 8-9 and then procede to the job. I appologize that he was told 8 am. We did complete a job that morning and then went to [removed member name] home. The salesman [removed member name] spoke to was not aware of the crews schedule. [removed member name] was upset and wanted a large discount for us ariving late unfortunately we were unable to give him a large discount since we had already discounted his price and the carpet was sold based upon an empty house and [removed member name] had began moving in over the weekend resulting in us incurring additional costs which normally would have been charged but were not resusting in a savings to [removed member name] of $450. [removed member name] was satisfied when the job was complete and paid his renaining balance in full. I appologize for the poor communication and have made changes to address that this does not happen in the future. I work very hard to provide the best service posible and am deeply saddened when we do not achrive that goal. The most important thing is that [removed member name] carpet was installed on the day promised and installed properly as shown by him paying the COD in full. I humbly request [removed member name] reconsider his F rating Bruce Barney Owner"
"We installed hardwood stairs and risers in [member name removed] home. After the stairs were installed the trim on the sides of the stairs needed to be repainted. This is not something we normally do however since this was not communicated we agreed to paint the trim but not being professionall painters we matched the paint with latex rather than oil based paint. At that time we hired professional painters to complete the painting. I appologize for any inconvience and now if there is a painting issues we use professional painters."
Licensing
State Contractor License Requirements
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