Smart Water Irrigation & Lighting

"Morning [Member Name Removed] at [Member Info Removed] in Cordova. Nice to hear from you again after being yelled at and insulted over the phone. We both knew this review was coming, but I take solace in knowing that I will never hear from you again. To hit all your points: "Some guy" never showed up. And was cheaper? But the reputable company who shows up at their scheduled appointment time and performs the work scheduled costs more? Yes they do and that is why they are still in business. If you would have called ANY other Irrigation only company in the city you would have found we are actually on the cheaper end of the spectrum. Our prices are very much "competitive" as you say. You called a reputable company with a long track record of great customer service and workmanship and expected it to cost as much as the "guy who disappeared". When our trucks need service, we do not take them to Jackson Avenue. We take them to Ford, pay more, and trust that the service was done right. We are not [Member Information Removed]. As far as the language barrier, There was not one. Jose has been in the United States for 20 years and Enrique was born here. That is just another in your string of insults since our first conversation. A conversation that NEVER started with "hey Daniel, do you think you could help me out on this bill, I think its a little too much". I take joy in helping people and that's why I am in the service business. You were on the attack from the second I picked my phone up. In closing, I stand behind our prices, the work we did, and especially the employees who are an extension of my family. Take care and I hope you treat the next company better than you treated us. Daniel Moscon Owner of Smart Water Irrigation"

"Morning [Member Name Removed]!!! I'll tell you what, nothing better to walking in to the office in the morning to a great review. Stay warm this winter and we will see you in the spring!! Daniel"

"Good morning [Member Name Removed], I am EXTREMELY sorry for the lack of communication on our end. It was not our intention to blow you off and I assure you it was not on purpose. We had some issues that week with our calendar and the boss being out of town. I take full responsibility for us not showing up and I apologize. I do remember taking your call about your "dead system" and it was my fault no one made it to your house. If you would like to give us another chance I assure you that incident does not reflect the service we offer. Once again, I apologize for all the inconvenience. Daniel Moscon Smart Water Irrigation"

"Please enter what you would like the response to look like:[Member Name Removed]: I checked this out with my office. I was in fact there at the time of your call. My recollection is you asked about "Drainage". Right now we are in the middle of our irrigation busy season, so we referred you to a very qualified contractor we refer to. If there had been mention of irrigation and/or lighting, I would have been more than happy to come by asap to take a look, and still will if you'd like. My direct number is [phone number removed]. Call me so we can speak directly and avoid any confusion, as I am the owner. Thanks Joe D Moscon Smart Water Irrigation LLC"

"Thanks [Member Name Removed]! We are so glad to hear that you're pleased with our work!"