Founded 2007 • With Angi since January 2012
At Brian Elder's Roofing we only use the best products on the market. We also provide our customers with one of the best warranties for roofing contractors. We have decades of experience and are dedicated to putting our customers first.
Verified Reviews
Showing 1-25 of 112 reviews
Linda E.
06/20/2022
Excellent service from the initial call to the work completion. Bret Rainer and the entire team of adjusters and workers were punctual, knowledgeable and professional at all times. They worked with the insurance company and kept me informed though out the process. The workers worked in excessive heat to complete the job and cleanup in one day. The quality of the end product is awesome, I am very please and highly recommend them
Description of Work
Roof replacement
Category
bathtub refinishing, roofing
Mark H.
01/12/2021
Wesley Terry provided phenomenal and rapid service from the quote, dealing with insurance company, and replacing entire roof. He was extremely professional and the quality of work was outstanding. Interfacing with the insurance company was easy and the crew was incredibly respectful. They completed the entire roof ~4000 sq ft in one day. No roofing nails found in yard or drive after either. I would highly recommend them.
Description of Work
Entire roof replacement
Category
bathtub refinishing, roofing
James M.
11/05/2019
In 2015 I contracted with Brian Elder Roofing, found using our Angie's List account, to do a partial roof replacement. This was an area not affected by other parts of my roof. They came and tore off all the old shingles, put down a barrier, and replaced the shingles. In less than a year, my roof was leaking again. Over the next 4 years they have been slow to respond but have tried to repair by replacing shingles. I still have a leak. When I contacted Mr. Elder a couple of weeks ago after a heavy rain and more leaking, he was confrontational, rude and totally unprofessional. Told me he would come out one more time to try to fix the leak..if that didn't work, he would have to charge me for a total roof replacement. He told me the problem was my decking which apparently won't hold nails..I don't know, not a roofer, but if that's true, it should have been addressed when they tore the old shingles off and replaced them. I signed a contract with them with a 7 year warranty against leaks. Since our last conversation, I have heard nothing from him nor has anybody been by to see what can be done with my roof. I'm sure he has satisfied customers who swear by him and his company, but with my experience, I would say that's because there were no major problems with the job like with mine. I held off writing this review, but after my last conversation with Mr. Elder when he tried to bully me into accepting what he called facts, he deserves this review.
Description of Work
A partial roof replacement
Category
roofing
Joel W.
09/10/2018
I left a negative review just over a year ago about the questionable business practices, and awful job done. Just to give an update.. i now have a section of shingles sliding down my roof... my guess is they were not nailed down... avoid this company.
Description of Work
New roof install.
Category
roofing
Rory G.
12/09/2017
Our roof was paid for by our insurance... all we owed was the deductible and the upgrade to Architectural shingles ($8,000 project and we paid $1,500). The crew was fantastic. Cleaned up after themselves very well. The 7 year “No Questions Asked” warranty was THE reason we went w Brian Elder. Highly recommended.
Description of Work
We were in need of a new roof. We called Brian and they sent Robert out to inspect. Robert was on time and very knowledgeable. He suggested that we work with our insurance to help with the cost. Robert met our adjuster and climbed the roof to make sure we got a fair deal.
Category
roofing, interior painters
joyce B.
09/06/2017
michael G.
08/30/2017
They did a wonderful job. They did a very good job. We were very pleased with them. The clean up, just the overall service was excellent. They cleaned up everything, there was not much left other. They just did an excellent job, they truly did. They were in line with price with everyone else, but they were a little bit better.
Description of Work
We just had a roof put on by Elder Roofing.
Category
roofing
LINDA G.
08/26/2017
He was a nice guy. A real nice guy. He worked on someone's house about 3 or 4 down from us. He just happened to see that their were some shingles that were off. He just stopped by, he was not trying to push anything. He said, I just want to let you know. I went and looked and was like Oh my goodness. He said, here is my number. I said can you fix it. I don't want them miss and matched. He said let me go see. He did and did all that. He fixed it for like $50.00, If he hadn't stopped, we would not have known. I would use him again. At least I know a roofer that is honest. If he had not stopped.
Description of Work
He did a roof repair.
Category
roofing
Joel W.
08/15/2017
Not sure they follow ethical business practices. I feel like my roof was rushed. After completion I had several concerns about the job done, but I was told "its normal" and "its fine" one issue they did agree needed to be fixed, and that some one would be out soon. I was also told a "quality control' person would be out to make sure a good job was done and to leave warranty papers. A month passed and no one showed up. I called and they said it would be fixed the next day. Been several more weeks and I have heard nothing... no quality inpection, no warranty papers, and no fix to the problem we agreed was the problem. No messages answered. Its been almost 2 months.
Description of Work
New roof due to tree falling onnthe house.
Category
roofing
Glenda G.
07/04/2017
Gary J.
03/13/2017
Sheila M.
09/14/2016
Justin J.
05/27/2016
Phone was answered and I left a message with the lady with all of my contact info and was informed someone would contact me within 24 hours and setup a time to look at my roof. Three days later no call so I called back and was told they had been very busy and they would get with me ASAP. It's now been 14 plus days still no phone call.
Description of Work
Nothing asked for an estimate twice
Category
bathtub refinishing, roofing
James K.
03/12/2016
See above. They gave you 100% attention through the whole process.
Description of Work
My cost was full bill insurance paid 90%. They did an excellent job. The roof is beautiful and if youhave any problems after the installation they are right on it. I have already recommended their work to anothr household who needed their roof replaced.
Category
roofing
James K.
02/22/2016
They were excellent from Day 1 in handling the insurance claim and even the paper work with our mortgage holder. Special credos to Paul & Robert and also Wendy in scheduling. Many appointed dates had to be rearranged due to weather but Wendy did a great job. The roof is outstanding and will add value to my house.
Description of Work
Completely replaced my roof and modified my drainage around my chimney. Plus replaced the vents from water heater, dryer and other vents to match new shingles.
Category
roofing, chimney repair
Marilyn W.
02/11/2016
Jim W.
02/01/2016
John W.
01/18/2016
They coordinated claim with my insurance provider, including roof inspection with the insurance adjuster. All interior damage was repaired and the entire roof was replaced in one day. Workers were professional and grounds were cleaned after the project. Quality Control inspected the job on the following day.
Description of Work
Replaced shingle roof plus interior repairs to ceiling and wall.
Category
roofing
Melinda T.
12/28/2015
The estimate for this roof leak repair was ridiculously high - $900! Although it was apparent that the quy was very knowledgablIe, we decided to get someone else to do the job. The fellow was extremely nice and professional but his estimate was much too high.
Description of Work
The associate came out to give me an estimate on repairing a leak around my chimney. I have a one story, one layer, asphalt roof and no rotting wood...yet.
Category
roofing, chimney repair
Daibhidh D.
09/08/2015
I telephoned a representative last week and the main office on Monday, Aug. 24th. No reply and it is the 26th. I telephoned, again, today (two weeks after the last call) and was informed that the representative was no longer with the company. No explanation was given why my second call was ignored. They say they will rectify the situation and someone has already contacted me.
Description of Work
Not very good at returning phone calls.
Category
roofing
Carey E.
06/23/2015
The roof work was completed, and as far as can be determined, was well done. There was a problem with a portion of the fascia work. A rotten piece of wood that should have been replaced was left in place and covered with a board that left a hole partially exposed. Also, going thru Angie's List, I should have received a repair credit. I called the provider (3 times) to let them know that I should have received this credit. I have not received it as of yet. The provider was promptly paid as services were rendered. I expect the same consideration when I am due a refund. My customer service experience has been less than ideal. The provider has decided not to honor its promotion as stated. It also provided an inaccurate response when it stated that I would be sent the $100 for which the promotion called. The company refunded me $49, which is less than half of what was expected. I decided to go in another direction with the fascia work. I am very disappointed in this company's lack of ethics in this matter.
Description of Work
The provider replaced my roof and did some work on the fascia.
Category
gutter repair, roofing
Service Provider Response
This customer requested a repair, but ended up getting a complete roof replacement. We never received money from Angie's list to refund to customer. We have since sent $100 to (member name removed), and scheduled an appointment to take care of the fascia work.Kris L.
05/15/2015
They did the work exceptionally, got finished in one day and the quality control guy came and did further clean up. I had no issues with the work and the roof looks great!
Description of Work
Came out and inspected and gave expert opinion on proper routes to take with roof damage. Handled insurance claim and assisted with payment.
Category
roofing
Emma J K.
05/06/2015
Gary G.
04/10/2015
Will never again use this company. Brian has terrible customer service. Paul came out and did some repairs for us a while back, all but one of the leaks we repaired. 2-3 weeks ago I called Brian back to see when they would be back out to fix the one spot that is still leaking. He wanted to send out his insurance adjuster out to see if it was something we could claim (whole new roof) or if was just repair work. He deemed that it would simply be a few repairs and that he would schedule out Paul to come back out. 2 weeks no one showed. Called back and left a message for Brian, 5 days with no return phone call. So I called him back today?. Brian - ?Im sorry, I never got back with you Mr. Gordin, however I don?t think there is much more we can do for your business.? ME - Im sorry can you please explain that, it is just a leak (which I have already paid you for) and some shingle repairs. Brian ? ?It is just a little to far for my guys to get out to you in Southaven? ME ? Are you kidding me? They have already been out here twice, and for that matter we are 10 minutes from the Memphis City Limit. WILL NOT EVER RECOMMEND/USE THIS COMPANY AGAIN
Description of Work
Only partial repairs were completed.
Category
roofing
Service Provider Response
I don't blame you at all. I sent you a message to your "contact us" tab on your website. You are absolutely correct on everything you wrote. I handled that completely wrong. Since the ice storms, we are about a month out on repairs, and it is very difficult to get out there. I should have made an extra effort to do so, but I felt like we wasted enough of your time. You deserved better service than this. I emailed you an apology this morning. I repeat it here. Had I handled this better from the beginning, you would have had this fixed by now. Please accept my sincerest apology. BrianOther local Pros in your area
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Services Offered
Services Not Offered
We only offer repairs to Shelby County.
Licensing
Bonded
Insured
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