TruGreen Lawn Care - 5769

Terrible. Killed my lawn!

Started off well enough. Late or missed a couple times, but was relatively quick to reschedule. However, following the first few visits, they were supposed to perform an aeration on my lawn. It has been over 6 weeks since this was to take place. I have had to call dozens of times to get it rescheduled and they send technicians who cannot aerate. So, I continue to call and have now asked for a refund.

I have never had more weeds than I have now. I used to do it myself with Scotts, but switched to a $700 year service to have a weed-filled lawn. They came to do an extra service after I complained and barely any of the weeds died. I'm in the process of just canceling my remaining service and hiring a new service. Whatever they're spraying doesnt work.

We have contracted them to spray my yard over a five month period. They have not called before they come and sent me messages saying they sprayed when they haven't. It has not been a good experience.

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I've been using TruGreen Lawn Care since way back in the 80's when they first came into this market here. It has to be 83 or 84 and they've done a first rate job for me. They are very responsive. I have them treat my lawns as well as my shrubbery. They give me good advice and I always renew with them. I would recommend them to anybody who wants their yard looking good. A company that's responsive and tells you what's going on. I've been very happy with them. They always knock on the door or ring the bell to let me know they're here. At the beginning of the year I buy so many applications for my lawn and so many applications for my shrubs. That way I pay it and they come out and do whatever they need to the lawn or the bushes. Their price is excellent compared to other companies that do not have as much experience or are not as responsive. They are the best in the area. I am very finicky and picky. Wherever I've lived across the country from California to Maryland, New Mexico, Tennessee, I'm a fanatic about my yard being kept well and looking good and trying to have the best yard in town or at least in the top 10 or top 5. They always keep me there. I am very picky but I know most of the technicians because when they come they are friendly. They talk with me and tell me what they've done and point out things that I need to know. It's a very good relationship and I would recommend them without hesitation to anyone.

It was very good. I have an annual contract so they are here frequently. They always let me know when they are coming. I pay annually so I don't remember what the price is. It's for lawn care so it's probably around the area of $275. I think it's a good value.

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I have had trouble with them three times. I could kick myself for going back to them. It was going to be $500 but I refused to pay them. They were supposed to aerate and seed my yard. They did a lousy job of aerating, and we cannot find any grass seed. So I called them up and said I am not paying for this because you didn't do it. They said they would credit me and not to worry about it. I told them don't ever call me again and don't ever come to my property again. This is the second time I had a problem with them. I suspect their price was ok, I have no idea. They would call and tell me their scheduled service and it would not be an appropriate time, and then you have to go through an 800 number to get to them. I have had conflicting information from them more than once.

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Call backs were frequent and the quality was very good.  We put our house on the market last year and requested that the company call us in advance to authorize treatments.  They did not call and proceeded to make two treatments after the house was sold.  This was explained to them on multiple occasions and they refused to acknowledge the accountability even though their customer service rep acknowledged that my account was designated as call ahead.  This morning I received a call from a collection agency.  RUN from this provider.  They will treat your yard without authorization and then try to make you pay for something you didn't approve.  They also use telemarketing firms to upset you and if you're not VERY careful they will trick unsuspecting customers into authorizing a treatment beyond their normal plan.

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They come out every six weeks. I don't know when they are coming. They will call and let us know. I tell them to come after Wednesdays, that's when we get our lawn work done. They have been doing a good job. They do the work. They are very responsive.

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Less than stellar

I had paid for the year of service upfront to save some money. That was a big mistake. I watched my lawn get worse and worse throughout the summer. I called and complained. They would reapply the same ineffective treatment. I have used Scott's products for years and they never worked as poorly as whatever this service put on my yard. I called Scott's corporate number and was told this was an independent franchise, so unfortunately they could do nothing to help. NEVER use this service.

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