Airport Honda

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I think for the used car I purchased, they were asking too much. I love my good quality car.

I thought it was pricey but I do have to have synthetic oil. If I get my oil changed here, protects the warranty for the engine. Nice workers. Less than an hour to perform service.

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I purchased the booklet with the car so I get tire rotation and oil change every 5,000 miles. They do fine work.

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We bought our sixth -- and last -- new Honda in March 2015. We drove the CRV-EX AWD just 1,600 miles before trading it for a 2015 RAV4 because we experienced unexpected acceleration on several occasions and received no help from Honda. I was stunned. I couldn't believe how a longtime loyal Honda owner could be treated so poorly by Airport Honda in Tennessee and American Honda. I wanted American Honda to buy it back and told the representative that I would gladly pay for the mileage. I was told no way, go away.
Here's what happened: I took the car to Airport Honda on Aug. 26 so they could check it out. Since the problem was intermittent, I halfway expected that they wouldn't find a problem, especially given the way they treated me upon arrival. Despite showing them Internet reports of unexpected acceleration in CR-Vs, they said that they had never heard of such a problem. I explained that there's no way I would make this up since it caused me a lot of trouble taking off work and driving 40 miles (round trip) so they could see if they could "replicate" (wink, wink) the problem. The best I could get was a car that functioned properly. After keeping the car for two days, of course they told me the car was fine.
So when it became obvious that the service department was of no use, I tried to trade the car for either a 2016 Pilot or another CR-V, although that prospect scared me somewhat because I didn't know if I could trust another CR-V. They said they'd call me with a trade figure, but they never did as they obviously didn't want the absolutely pristine gray CR-V with the added $500 options of a hood deflector, mud flaps and a sunroof visor -- all genuine Honda parts installed by Airport Honda. I called them back and spoke to Bruce Wayne (no kidding), and he wouldn't provide a trade figure many hours after he said they'd have those numbers in a few minutes.
In the end, I lost several thousand dollars and all respect for American Honda and Airport Honda. Our RAV4 with a conventional six-speed transmission -- not a piece of junk CVT -- is rock solid, and the dealer, Fox Toyota, is perhaps the most honest and best in America. Reports of Honda's decline certainly don't seem to be exaggerated based on my experience. I just hope no one gets killed in a CR-V when it takes off.

They called to inform me of their findings, said they were ordering a new block and the car would be ready early the following week. The car was towed on May 22 and fixed and ready for pickup on the morning of May 26 (i.e. despite a weekend and the Memorial Day holiday.)

They did not offer to pay my tow bill and I did not ask. While it's disappointing that some engines have experienced this problem, I'm thrilled that Honda is standing behind their product and that Airport Honda performed the necessary repairs quickly and without any charges to me. They even covered the cost of one unrelated part for which I had granted permission to ship overnight and charge to me. (Absent the service bulletin, I believe the charges for this type of repair would have been upwards of $3,000 to $4,000.)

I like to drive my cars until they are nearly dead and have rarely felt obligated to have routine maintenance done by a dealership. While I had imagined an expensive repair, this experience at Airport Honda was terrific and an example of great customer service. I can't guarantee I'll buy my next (used) car from them, but I'll certainly be visiting them for necessary servicing and will give them priority when/if I go shopping for my next car.

They are always very nice. They're really efficient and do a good job. They're nice and considerate about their customers. My car had a problem with door locks and it was under warranty, so they fixed it the same day I took it in.

good, very friendly, always follows up with a phone call about the service provided.

They were quick and efficient.

They did not have all parts so I left it for 5 days; they called when it was done. No glitches, prompt reception, professionalism good and communications excellent.

Nice people who did the job right for a typical mechanics price.

They took good care of my car when it was on warranty and they have taken good care of my car since then.

Great service, I doubt Ford or Chevy would have fixed the car for free and given me a rental. I now own three Honda's and will continue to use this dealer.

Our keyless entry stopped working and we wanted to keep it functioning. We took the car to Airport Honda for repair and they had us back and locking our doors via the fob in less than half a day.

The servicing was fine. However the diagnosis as to why the "check engine" light was on was a different story. The service writer stated they inspected the entire car and determined that none of the four tires had any tread left and the pads on the brakes were completely gone. He then stated that, much to the surprise of all of the mechanics because of the car's age and mileage, the diagnostic results of the car indicated that our transmission had to be replaced. He gave an estimate of $3,500 to do the work. He also said that when most people hear this they decide to just to trade in the car on a newer model. We paid for the servicing and told him that we would be contacting the Honda Corporation. The service writer then said he had already contacted Honda and would get back with us the next day about what they said. The next day we took the car to a reputable tire company which we have used for years for our other car. We asked them to check the tires and brakes and also determine why the engine light was on. Their opinion was that we only needed two new tires and that the brakes were good for another 15,000 to 20,000 miles. They used their diagnostic computer to determine the cause of the "check engine" light being on. They told us that a "shift-lock" was indicated by the diagnosis. They told us this occurs occasionally when stopping for a traffic light which changes to green before the car is fully stopped and you increase the acceleration. He said they cleared the diagnosis and told us to drive the car and see if it re-occurred. We paid approximately $350.00 for the two new tires, installation, and the engine light diagnosis. Three days later the Honda service writer called us and said Honda suggested that we change the transmission fluid, which Airport Honda could do for $50.00, and see if the light came on again. We said we would consider doing that. We have driven the car for several days now and the light has not come back on. Because of the entire experience I suspect that had we let Airport Honda change the transmission oil we might have been shown some fluid which was very dirty and/or with metal filings in indicating we did in fact need a new transmission.