Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon
Thorson Heating & Air Conditioning logo

Thorson Heating & Air Conditioning

Heating and Air Conditioning Service, Appliance Repair, Modular and Mobile Home Remodel,

About us

We provide service for all types of dwellings including residental, light commercial, mobile homes, and rental properties, as well as our full in-house sheet metal shop to cater to your creative side.

Business highlights

Emergency services offered
82 years of experience

Services we offer

Service and installation of heating and air conditioning equipment including but not limited to gas and fuel oil furnaces, central and window air conditioners, heat pumps, boilers, and in-floor heat systems. We also offer sheet metal fabrication and welding, water heater and fireplace service.

Services we don't offer

Plumbing, duct cleaning, water heater installation, fireplace intsallation

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.921 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
5%
3
5%
2
0%
1
0%

Filter reviews by service

Showing 1-21 of 21 reviews
John T.
Aug 2022
5.0
Yes, I recommend this pro
First time I met Mr Thorson was on a Friday evening around 7pm.. Our AC stopped cooling and it was June 2021. Mr Thorson responded after hours and fixed our unit. He was quick and efficient, and reasonable. The next year (2022) the AC crapped out again almost to the day one year later.Again Mr Thorson responded and got us up and running. This time we decided it was time for a new unit. The unit has been installed and works great, Jackie and her assistant replaced my heat and ac unit. They did a great job. I highly recommend Thorson Heating and AC, price quality and ease of communication are top notch and I have a hometown company that I can count on for my duration. If you are thinking of having any heating or cooling work done include Thorson's in your process.

Lori M.
Jun 2017
5.0
Yes, I recommend this pro
$15,500
Jackie answered the call around 9:00 and said she would be out that afternoon. Came earlier than I expected. Had problem diagnosed within 5 mins. Small repair made and Freon added as it was low. We're "chilling" again! Offered suggestions for preventative maintenance to keep us going in this almost 30 year old unit as we know it's just a matter of time. Thanks!! Great service and recommended to a friend the very next day for their furnace.

Dan D.
Feb 2017
5.0
Yes, I recommend this pro
$9,000
Jackie went through a thorough preliminary exam and determined the problem. She tore down the furnace and repaired the malfunction without replacing any parts!

Mark R.
Oct 2016
5.0
Yes, I recommend this pro
Jackie showed up and diagnosed the issue. She was very thorough in making sure she had the proper diagnosis of the problem rather than guessing on replacing parts. She replaced the gas valve. Very efficient. I was impressed with her ability to fix a furnace that is probably older than she is. I would definitely do business with them again and would recommend them very highly.

Dan H.
Mar 2016
5.0
Yes, I recommend this pro
$25,000
This is a new house and we original contacted a different contracted our realtor recommended.  After the failed to show up for two scheduled appointments I returned to Angie's list and founds Thorson's Heating and Air Conditioning.  The showed up when the were scheduled to arrive and did the work quickly.

Kevin B.
Dec 2015
5.0
Yes, I recommend this pro
$18,000
unknown

Bethany N.
Nov 2015
4.0
Yes, I recommend this pro
They did just fine. They did a good job. I've used them for over a few years. They had to come back a few times. That was just a little time consuming. I'm not really holding it against them because maybe that was required to troubleshoot the issue. The pricing was fair. I would recommend them. They provide good service and they're knowledgeable.

Donna B.
Nov 2015
5.0
Yes, I recommend this pro
$10,500
.

John S.
Oct 2015
5.0
Yes, I recommend this pro
unknown

Sara M.
Oct 2015
5.0
Yes, I recommend this pro
$40,000
unknown

Kim J.
Oct 2015
5.0
Yes, I recommend this pro
$300,000
They were very fast and reliable in their service. Jackie was wonderful. My furnace died before the agreed upon date and they sped up my service to get me in earlier.

Jim M.
Jun 2015
5.0
Yes, I recommend this pro
$18,000
On time, very professional, quick.

Jennifer M.
Mar 2015
5.0
Yes, I recommend this pro
$380,000
  • We called Thorson's thinking that our furnace needed repairs. They've done a good job with small fixes in the past. However our furnace was over 25 years old and we've expected it to die. This time our heat exchanger was cracked, so there was no more fixing. It was late in the day on Friday, so they brought us several space heaters and we talked about starting a replacement project first thing on Monday morning.
They offered us an option to get a more efficient, better model of furnace that was a floor model at a discount and also offered us a discount for doing the humidifier at the same time.
Everything went smoothly. The furnace was installed and turned on by the end of the day on Monday. By Tuesday, the job was complete. They not only did the installation quickly and expertly, but they cleaned up after themselves, leaving the furnace area as clean, if not cleaner than it started. 
We're impressed with this third-generation family business. They take good care of their customers. We can't recommend them enough!

Lucy G.
Jan 2015
5.0
Yes, I recommend this pro
$280,000
They came promptly and were done in anticipated time frame. All went well.

Andrew H.
Jun 2014
5.0
Yes, I recommend this pro
$600,000
unknown

JG L.
Aug 2013
3.0
$15,500
Good and not-so-good. A very nice young lady (the owners daughter) arrived promptly and did some troubleshooting, then replaced the part, which she had on-hand, and the AC worked. We chatted a bit, and I mentioned a loose connection on my exterior unit. She looked at it & said it only needed to be trimmed & re-tightened, which she would do.
Some time later, I checked outside to see if she was still here, and she was - still working on the exterior AC unit even though she said it would only take a few minutes. She eventually left, and said that she would get me some cost information on a new furnace (which I had asked for), and would also give me the Angie's List $5 discount.
When I got the bill, I noticed a $60 additional charge for labor. I've had other furnace / AC work done over the last few years, and they always seem to get the job done in their 'minimum' job time. I called Thorson to ask about it; spoke to Mr. Thorson and he said he would check into it. I called him a few days later & was informed that "she probably did some other work."
When I paid the bill, I again asked that the extra $60 labor fee be explained, and also asked that information be sent to me about new furnace options. It's been over a month, and I've heard nothing from them.
My problem with this bill is that I feel that I've been billed $1 per minute for her to do things that I could have easily done myself. I think that she fixed the loose connection and also sprayed the exterior unit clean. That's great, but I didn't ask for that to be done, as I could do it myself. When chatting with her, I'd mentioned that I was an avionics troubleshooter on helicopters, so she must have been aware of my capabilities.
My summary is that that if she had performed these minor fixes quickly and free, I would have been singing the praises of Thorson Heating & Air Conditioning. Instead, I feel that I paid a lot for some simple fixes that I could have done myself, and I am disappointed in their lack of communication (which seems 'extra' strange since they know they'll see a rating on Angie's List).
Response from

"Thanks for your response (removed member name), but I’m sorry to hear you’re unhappy. I do believe this is all a miscommunication. Rob had left a message about scheduling an estimate, we had not heard back so we figured you had changed your mind about having an estimate done. It really is of your benefit to install a furnace this year because of the energy rebates, no matter who you have install it. As for the work done on your air conditioner, you were only billed for the time it took for the work to be completed. Since your call was the air conditioner not working, I first had to diagnose and fix the problem (replace the transformer) as well as fixing the exposed wiring outside before continuing to check the air conditioner. With our professional service I go above and beyond to make sure your air conditioner is working at its optimum efficiency. If I didn’t, I would get complaints that I was just there to fix it, but it still doesn’t work efficiently because the filters were dirty or the Freon was low. On average a service call would be checking the filter, washing off the outdoor unit, checking the Freon, etc to make sure it is running properly. The time allotted to do this does not include time to diagnose and replace parts for units not working. If we worked for free we would not be in business. I have no doubt as an avionic mechanic that you would have been able to fix the air conditioner yourself, but when you called us we have figured that you have chosen to have it professionally done."


Robert W.
Jul 2013
5.0
Yes, I recommend this pro
$40,000
We could not find anybody that could do the repair. They would work on it and charge us a lot and it still did not work. I called Thorson heating and air and they sent out Jackie. She immediately saw the problems and went to work and worked very hard to do it right. The air conditioning now works the best ever and everyone in the building is very comfortable for the first time in two years.
Response from

"It makes me happy to hear our customers are happy. Thanks for your review!"


James M.
Jul 2013
5.0
Yes, I recommend this pro
$11,800
Called Thorson's around 11:20am on Monday morning.  Technician Jackie was at our house at 2pm the same day!  She discovered that our unit had an internal fuse that had blown shutting down our system, while our electric box circuit breaker remained 'on'.
She got the fuse replaced, checked out the rest of the system.  Had to blow out a clogged drain hose.  Also replaced the filter, checked freon levels, cleaned inside and outside units, etc.
She spent about a hour and a half total working on the unit.
It's Thursday night now, and all is still working great!
I would definitely call them again without hesitation!

Response from

"We are glad to hear you were satisfied with our service. Thank you so much for your feedback, we're always trying to improve!"


Matthew K.
Jul 2013
5.0
Yes, I recommend this pro
$15,000
I called on a Wednesday afternoon because my heat pump wasn't keeping up with the warm weather.  Jackie was able to come out the very next day, which I thought was very responsive.  She was able to find the problem in rather short order and went to get the part and had my heat pump back in working order yet that day.  It's been working fine for several days now.  I asked her about an estimate on some other work in my basement.  She took some notes and said she'd have Rob come out to quote the work in a few days.  He was a bit late for our appointment, but was apologetic and an all around nice guy.  We had a good conversation about my options and how he would price them.  His quotes were fair.  I have yet to decide how I'll proceed, but I have certainly had a good experience with Thorson so far.
Response from

"We always appreciate feedback to help us improve. Thank you for your review, and we look forward to doing business with you in the future!"


Dianne E.
Jun 2013
5.0
Yes, I recommend this pro
$19,000
Mr. Thorson was great!  He arrived on time, called ahead to let me know.  We had previously had another provider come out on an emergency basis because the leak was causing carpet damage.  This other person essentially left us right where we were, except $140.00 poorer.
Mr. Thorson quickly diagnosed the problem, came up with a creative solution (giving us time to save up for a new air conditioner and saving our carpet for this summer at least!) and was professional, helpful, and knowledgeable. 
Mr. Thorson, not only called ahead to let me know when he would arrive, but he called the following day to see how things were going. 
Our air conditioning is running much more efficiently, and as I understand it we can expect our heating to also improve with this cleaning of the coil.
I would highly recommend him and will definately use his services again.
Response from

"We are very pleased to hear about your great experience and want to thank you for your review!"


Susan T.
Dec 2012
5.0
Yes, I recommend this pro
$17,500
Very well.

Jennifer M.
Jan 2011
5.0
Yes, I recommend this pro
$5,000
We called and they sent someone within the hour. She immediately identified the problem and made the repair. She even took the time to talk with us about the future care and outlook of the furnace. We were very impressed with her professionalism and skill.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Thorson Heating & Air Conditioning is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed
Thorson Heating & Air Conditioning accepts the following forms of payment: Financing Available, Check, Visa, Discover, MasterCard
Yes, Thorson Heating & Air Conditioning offers free project estimates.
Yes, Thorson Heating & Air Conditioning offers eco-friendly accreditations.
No, Thorson Heating & Air Conditioning does not offer a senior discount.
Yes, Thorson Heating & Air Conditioning offers emergency services.
Yes, Thorson Heating & Air Conditioning offers warranties.
Thorson Heating & Air Conditioning offers the following services: Service and installation of heating and air conditioning equipment including but not limited to gas and fuel oil furnaces, central and window air conditioners, heat pumps, boilers, and in-floor heat systems. We also offer sheet metal fabrication and welding, water heater and fireplace service.
Plumbing, duct cleaning, water heater installation, fireplace intsallation

Contact Information

636 E 3rd St, Sioux Falls, SD 57103

Service Hours

Sunday:Closed
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
Share project details to get started.