Next Level Home Care

Owen and his team came and placed a french drain in a spot alongside our house that was pooling up with water. He communicated effectively and finished the job in one day. We were super impressed with this, we highly recommend this young man.

Estimate given by Owen Werden vs text and email on his letterhead after he presented with a resolution to standing water in my backyard. Brochures provided from Owen representing himself as NextLevel Home Care. Original start date scheduled for 5/15 however changed by Owen to May 22. I received call the day prior to the work being done saying he was going out of town and that his employe/partner Lavar would be doing the work. Lavar Warren and another did the work over the 2 days. Owen requested 50% upfront to buy supplies. I gave the employee Lavar $700 cash on May 15 and Lavar signed the receipt as doing business as Next level that he had received the first $700 cash. I expressed concerns to Lavar about the leveling of the dirt. Lavar assured me that with time, settling would not be an issue. I paid the remaining second $700 balance due to Lavar per Lavar s request when work was complete for a total of $1400 paid. Within a few days of completion I expressed to Owen my visual concerns He came to my home and reviewed the work and told me that he felt the work was adequate. Shortly after we had about 1/2 inch of rain in which I videoed the rain coming out of the house gutters and running down beside (not into) the newly installed drains causing additional troughs in my yard. As the dirt has settled the humps in my yard where the drains lay under ground are getting higher. I can stand on the hump and bounce on the plastic drain pipe The dirt has settled or ran away from the edges of the drain openings and pop up emitter and basins leaving them unstable. The basin on the north side of the yard is round and the one on the South is square one is green one is black. not even matching. I texted the video of the rain runoff missing the drains to Owen his reply was Im so disappointed. This is not an accurate representation of my company. Shortly after Owen brought out another man to look at it and the general consensus was that the employee did inadequate work and installed incorrectly but now decided that drains will not resolve the water problem in my back yard. The two of them would research and get back to me. I start wondering if this business owner really knows what he s doing that he has to get another s advise. After not hearing in 2 weeks I reached out to him. His response was to do additional drains and/or to bring suit again the former owner of the home. At this time It was obvious to me that he was not going to take responsibility and I told him I was not interested in hiring him to do more work and I wanted my money back. Owen replied that I should take it up with his employee since he was acted on his own . Apparently there was a falling out with the employee and the employee keep all money I had paid. My final text to Owen is that I hired NextLevel home care not his employee and that I did not trust his abilities and would not hire him again.

Next Level Home Care put in retaining walls, worked on regrarding, and adding a stone walk way. They did ana amazing job transforming our backyard! The retaining wall and walkway are beautiful and inviting. They were professional and easy to work with. They went above and beyond to help us achieve the look we were going for. We highly recommend them.