Molly Maid of Sioux Falls

unknown

We called them because the cleaner we hired first was not able to do the job. We told them when we hired them that it was a move out clean. They were very willing to fit us in and showed up on time. However, their work was very poor. The house we had them clean is small,. and my estimate was that it would take 3 or 4 hours for a crew to do the work. It needed top to bottom cleaning because we had a tenant moving in two weeks later. Floors, appliances, light fixtures, bathroom, baseboards - everything needed a thorough cleaning. This is not unusual - it is standard move out deep clean that any cleaning company worth it's salt does. My expectation, which I feel is NOT unreasonable, is that it is move in ready after it's professionally cleaned.

A few days later (the soonest I could get there because I work full time) I went to the house and found the following: floors were sticky, light fixtures untouched, there was dirt and grime everywhere. They essentially swept the floors, pushing all the grime to the edges. The baseboards were sticky and dirty. The dishwasher was filthy both inside and out. They did not wipe down the hutch or any of the walls, not even where it was obviously dirty. The windows of the front door were filthy. I did not expect windows in general to be cleaned, but seriously - they didn't even wash the small windows in the front door! It is obvious when you enter the house, you can help but see those windows and how dirty there are.

We called  to complain and the woman who answered the phone did not offer a solution.

I will have to spend many hours doing what we hired them to do and they FAILED to do, and this is time I do not have.

I wouldn't touch this company with a ten foot pole. They are terrible.

unknown

Great job, prompt, efficient

The cleaning was generally OK, but they often did not replace items where they were when they started. Unfortunately, we began to discover that valuable items were missing. We filed police reports and eventually discovered that over $6,000 in gold, silver, and diamond jewelry items had been stolen. The police charged one of the maids with theft and she is currently awaiting a plea date. We have been reimbursed for the stolen items, but we have no idea how much more she may have stolen.

I have them come every month. They're always on time and trustworthy. I've never had any issue with them. Their supervisor checks on them regularly, and the girls are very pleasant. They do a great job! I have been using them for about three years. I would definitely use them again in the future, and I would recommend them to anybody.

I did not redeem my third Groupon cleaning session because it was just too much of a hassle scheduling around her family, health, logistical issues.

I had requested that they be here before 10:00 a.m. as I am responsible for taking my great-grandson to daycare by 10:30a.m. I left at 10:15 a.m. and they weren't here yet. I left a note on the door saying I would be back @ 11:00 a.m. I made it back by 11:10 a.m. and they were just leaving. I waved them down and they came back. They were very nice, did an excellant job and left by 2:30 p.m. I was told the cost was $70.00 an hour and I figured 3 1/2 hours so my bill should be $245.00. When I called, they took my credit card number, so I assume I will be billed in that way. I would have preferred to pay by check.

Other than not arriving at the prescheduled time, they did a great job. I arrived home before they finished but was able to use one of the lower level rooms where they had started to work.