Dakota Waterbeds

We called to inquire about the refund in early October as the credit had not been applied to our card.  We were given a runaround and were told that their bookkeeping was in disarray due to a recent move.  They said they would look for it and get back to us.  We then received an email stating that they couldn't locate our paperwork and would we forward the original email correspondence to them that detailed their instructions for the return.  We forwarded the email and then 10 days later the owner called us.  Again we were given excuses that they couldn't locate the paperwork and he had been ill so things weren't in good order and mistakes were made.  He then wanted "proof" that we sent the paperwork and refused to consider a copy of the letter sent as good faith proof that it was sent.  Why would we not send it?  We were due to get a refund and certainly wouldn't if we didn't send the required documentation.  Needless to say we have not received a refund for the promised $149.95.

All we got was excuses such as "We can't locate our paperwork because we've moved and things are a mess." and "We didn't credit your card for the mattress because we misplaced the paperwork."  It's easy to bait and switch customers when they are several states away.  Beware of Dakota's inept business dealings and never trust their word as we did.  As well the owner Steve is rude and rarely allows anyone else to speak and frequently speaks over the top of you.  Terrible business practices and obnoxious owner!  Never again will we deal with Dakota Waterbeds INC. and nor should you.