1-800-HANSONS (Sioux Falls Windows)

Absolutely horrible experience. The windows came in weeks after expected delivery date. They were 6 hours late to do install. Didn?t schedule for proper amount of crew required for our size bay window AND didn?t show up with correct trim size for framing window inside!!!! The bay window bench isn?t the measured size. One of the 2 bow window screens has a gap. The front door remained open over 4 hours (house has flies & mosquitoes inside) & total disrespect re: living room & stair carpeting. Dirty tools left on carpet. No covering or protection added in house from dirt Vents were caked with thick dust from cutting temporary wood to finish frame as the installers advised the wrong framing size sent. Complete negative experience. Who knows how many weeks or months it?ll take to replace the screen & complete the framing inside. Even the Regional Operations Manager that was here had no clue on how long it would take. ** PLZ BEWARE **

Raised the price do not trust this company

******** UPDATE FROM INITIAL 2/8/25 POST *********** Do NOT purchase ANYTHING from this company!!! Suffice it to say, our order placed 2/8 HAS YET to show up!!! One delay after another. Multiple excuses & apologies (as well as our $6,000 deposit) later, we?ve been given YET ANOTHER estimated date of delivery as 5/19. Infuriated is NOT the word for how we feel. Look seriously to any other company except this one.

Today I had a very sweet gentleman Alex Mader in Sioux Falls, SD. Come to my house to go over options and prices for installing a shower then changed my mind to a bathtub then bath and shower.... then doing both bathrooms we went over LOTS of options (slightly indecisive and perfectionist). Our meeting took lots of time he was extremely patient and kind no pressure sales person. I was going to shop around for the best price but purely off of his personality I trust him and choose to do business with only Hanson's I can only hope that everyone else there is as personable and knowledgeable as he was.

Five new windows put in for 9k and didn?t try to open all the windows until the next day (because you know I foolishly expected people who spend their time professionally putting in windows would know how to do that properly )and align the locks and not destroy the windows in the process of trying to use them. Furthermore, I was just on the phone with customer service and explained the situation and did not even get an apology of any sort. I am super unimpressed and disappointed in your service and will not be using it again or recommending to anyone else.

Had a shower and sliding door installed. Guaranteed not to leak, but it's always leaked. We've had several issues. Never fully resolved, don't even want them to try. Been to our home multiple times and still leaks. Waiting on a refund!

Ryan was exceptionally knowledgeable, courteous & professional. There wasn’t a question we asked that he couldn’t address accordingly. We thoroughly enjoyed our meeting & look forward to our project being started this spring.

Nothing else

This has been the most frustrating experience of my life! I have no idea how they can have such a high review rating when their service has been HORRIBLE!!! Trying to get a response from them is like pulling teeth! I will NEVER Recommend 1800 Hansons to Anyone! If I could give them a zero star I would! Don't waste your time or money with them and you will save yourself a Giant headache!! We're 6 months out from ordering our window. This whole process has been Absolutely Awful since we decided to go with 1800 Hansons!! We JUST got the window installed and it arrived damaged and almost to big to fit in the opening! They also didn't send the screen and now we have to wait Again for that to arrive!! However they are trying to push for their payment even though we don't have everything yet!

Leaking roof. Third time scheduled to repair. This last time (today) a no show! Tomorrow if no response from 800Hanson. I will make a review on BBB & yelp.

Ryan is very informative, knowledgeable about the business! Did a very good job! We highly recommend him!

The company has changed to a cold corporate culture. Once the salesperson got me to sign, the bots took over and got text messages. Ordered in August for November install, only wanted install before the end of the year. In December finally ready to install, that I was told there crew would do in 2 days. Instead, there crew went on vacation so the company sub contracted it to one person that took 4 days to complete. Told the scheduler I was not happy, she said sorry , but lets get your signature for the final payment. Would not recommend them

Very helpful and informative. Went straight from estimate to buying!

Too expensive.

The process takes too long.The work and the quality of material was excellent.The job was performed in one day, it took two month for the process. The worker was very professional,great job guys.

They did a good job on my roof. They were efficient and cleaned up after themselves. I would recommend this company.

did a great job

Overall, good value for the money, some unavoidable weather delays, a couple of mid-measured window delays, issue with door wall install but they provided timely service.

It is very reliable business and do a good job on time.

Everything went very smoothly. The installation crew was fast and professional.

Efficient and organized

Took about three weeks to install from signing papers to getting the gutters put in. Received several phone calls throughout the process and after the install. People on the phone were very nice and helpful. The guys who did the install were friendly and quick. They cleaned up after themselves and answered all of my questions. Reliable company and would use them again.

my 2nd time with hansons ,you cant go wrong

What work that was completed was not the same as the statement of work that was agreed soon.