I should have backed out when they didn't start until 6 weeks after promised. They came in and demo'd the bathroom and didn't show up again for 3 weeks. We purchased the bathtub, floor tile, and fixtures. We were told that Westport would take the amount off our bill and we ended up fighting for that and not getting all of the money. They would come in and do a few hours of work and disappear for a week or two. Our luxury vinyl tile was supposed to be installed with grout. It was not. The tile was butted up against each other. After it was installed we noticed several gouges in the tile. The worker wanted to fix them with caulk. After they were told no, they came back and replaced them, but gouged several other tiles in the process and just left it. We had to call them back several times to come out and replace their mess. They ordered a shower door that was too short and wanted to install it with a gap at the bottom to make it work. When they finally got another one, the frame sticks up about 2 inches above the stub wall in the shower. It took 5 months for this project start to finish. 4 months later grout is cracking in the shower. After numerous emails and promises to show up and fix it they finally showed up 2 months later and ran out of caulk said they would be back a couple of days later. My husband had to call the next week and they finally sent someone out to take care of it. I am sure we will end up having to hire someone else to fix it when it cracks again.

Horrrible! The initial install was poorly and the finish work is very amateur, sloppy and unsightly. During the install the dishwasher as removed. Upon reinstall the dishwasher was not hooked back up properly and leaked for 2 weeks. It leaked under the new flooring, subfloor and floor sheathing into the crawl space. Westport came out, tore the kitchen apart and after 2 weeks of battles the sheathing and subfloor was replaced. They planned to put the soaked flooring back down. Another battle.....they finally replaced the flooring product. The reinstall was brutal and sub quality. The floor and door trim went back with broken sheet rock, split the trim, drove trim nails through the trim and into the door, nail holes abound! I have NEVER experienced such a complete cluster. After 3 weeks of utter chaos I am DONE! Horrible workmanship! Horrible service!