knology

TV Service - Cable, Phone Service - Landline, Internet Service

Reviews

3.38 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
38%
4
13%
3
25%
2
0%
1
25%


Rating CategoryRating out of 5
quality
3.6
value
2.6
professionalism
4.0
responsiveness
3.6
punctuality
3.6
Showing 1-8 of 8 reviews

ken B.
10/2014
1.0
cable tv service
  + -1 more
when I talked to the service rep. she gave me an itemized total for my bill and it came to 103.00 per month and said she had changed everything to reflect that amount but when I went on line to pay the bill it was jacked up again to 122 so I guess they are just dishonest and want to remain that way.
Description of Work: I was quoted a price of 82.00 per month for this service and when I get the bill it is for 152.22 and this has been going on for 4 months , they keep saying that the bill is only 92.00 or 103.00 per month but the bill keeps coming in at 152.22, this company can not tell the truth no mater what and they will take you every chance they get.

Rating CategoryRating out of 5
quality
3.0
value
1.0
responsiveness
1.0
punctuality
1.0

$152.22

Helen H.
09/2014
1.0
cable tv service
  + -1 more
unknown
Description of Work: I thought that Knology was bad but it was bought out by WOW! and now WOW! has been purchased out by another company. Each time the customer service has gotten worse and worse! They listed my unlisted number TWICE! They even had it published when it was supposedly an unpublished number. My phone bill was screwed up each month and to date they have yet to get one bill correct and that has been going on since March 2013!! If you talk to 2 reps you get 2 totally different answers or explanations! Stay away if you can. We have no choice where we live!

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$80

Robert W.
09/2014
4.0
cable tv service
  + -1 more
Quick and efficient
Description of Work: Removed cable modem and cable service

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Monte R.
07/2013
5.0
cable tv service
  + -1 more
Installer was on time and awesome. Service is good. Basic cable is ok.
Description of Work: Installed and activated basic cable and broadband

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Marshall G.
07/2012
5.0
internet service, cable tv service, landline phone service
  + 1 more
They are a good business. If I have any problems I call them up and they get me fixed.
Description of Work: My cable, internet, and landline phone are provided by Knology.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Patricia J.
06/2012
5.0
internet service, cable tv service, landline phone service
  + 1 more
I would recommend them to a friend or family. It has been a very good service except for the one time they accidentally cut our cable because another person was cutting off their service but they came out to fix it right away.
Description of Work: We use knology for internet service, cable, and phone service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Randall R.
02/2012
3.0
cable tv service
  + -1 more
I have been using them for 10 years. I chose them because they had a great offer. They are slower to provide service if needed. There is times when the service goes down, and it takes them time to get the service back.
Description of Work: Knology is our cable and internet service provider.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$90

Michael M.
01/2012
3.0
cable tv service, landline phone service
  + 0 more
The prices are high but they are for everybody out here. The service is okay. We have two choices and they are both about the same. I will continue to use them.
Description of Work: I use Knology for cable TV and phone service.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

    Contact information

    unknown, Rapid City, SD 57701


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    TV Service - Cable,
    Phone Service - Landline,
    Internet Service

    FAQ

    knology is currently rated 3.3 overall out of 5.
    No, knology does not offer free project estimates.
    No, knology does not offer eco-friendly accreditations.
    No, knology does not offer a senior discount.
    No, knology does not offer emergency services.
    No, knology does not offer warranties.

    Contact information

    unknown, Rapid City, SD 57701