when I talked to the service rep. she gave me an itemized total for my bill and it came to 103.00 per month and said she had changed everything to reflect that amount but when I went on line to pay the bill it was jacked up again to 122 so I guess they are just dishonest and want to remain that way.
Description of Work: I was quoted a price of 82.00 per month for this service and when I get the bill it is for 152.22 and this has been going on for 4 months , they keep saying that the bill is only 92.00 or 103.00 per month but the bill keeps coming in at 152.22, this company can not tell the truth no mater what and they will take you every chance they get.
Rating Category
Rating out of 5
quality
3.0
value
1.0
responsiveness
1.0
punctuality
1.0
$152.22
Helen H.
09/2014
1.0
cable tv service
 + -1 more
unknown
Description of Work: I thought that Knology was bad but it was bought out by WOW! and now WOW! has been purchased out by another company. Each time the customer service has gotten worse and worse! They listed my unlisted number TWICE! They even had it published when it was supposedly an unpublished number. My phone bill was screwed up each month and to date they have yet to get one bill correct and that has been going on since March 2013!! If you talk to 2 reps you get 2 totally different answers or explanations! Stay away if you can. We have no choice where we live!
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$80
Robert W.
09/2014
4.0
cable tv service
 + -1 more
Quick and efficient
Description of Work: Removed cable modem and cable service
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Monte R.
07/2013
5.0
cable tv service
 + -1 more
Installer was on time and awesome. Service is good. Basic cable is ok.
Description of Work: Installed and activated basic cable and broadband
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Marshall G.
07/2012
5.0
internet service, cable tv service, landline phone service
 + 1 more
They are a good business. If I have any problems I call them up and they get me fixed.
Description of Work: My cable, internet, and landline phone are provided by Knology.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Patricia J.
06/2012
5.0
internet service, cable tv service, landline phone service
 + 1 more
I would recommend them to a friend or family. It has been a very good service except for the one time they accidentally cut our cable because another person was cutting off their service but they came out to fix it right away.
Description of Work: We use knology for internet service, cable, and phone service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Randall R.
02/2012
3.0
cable tv service
 + -1 more
I have been using them for 10 years. I chose them because they had a great offer. They are slower to provide service if needed. There is times when the service goes down, and it takes them time to get the service back.
Description of Work: Knology is our cable and internet service provider.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
$90
Michael M.
01/2012
3.0
cable tv service, landline phone service
 + 0 more
The prices are high but they are for everybody out here. The service is okay. We have two choices and they are both about the same. I will continue to use them.
Description of Work: I use Knology for cable TV and phone service.
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Service Categories
TV Service - Cable,
Phone Service - Landline,
Internet Service
FAQ
knology is currently rated 3.3 overall out of 5.
No, knology does not offer free project estimates.
No, knology does not offer eco-friendly accreditations.