Action Mechanical Inc

Potential future customers deserve transparency so that is prompting this review. Be prepared to pay their hourly rate for their travel time plus a mileage rate. We were charged 3.5 hrs at $114/hr for an install of a water heater (that we supplied) and that included 30 minutes spent in his truck writing up the invoice. Then, for the boiler check which took him about 15 minutes, we were charged 1 hour at $130/hr. Total time from drive in to drive out of our driveway was 3 hrs, 48 minutes. Between the inflated labor costs and up-charging of supplies, consumables, mileage, and drive time, we paid over $800. Calling to question the charges only prompted rudeness. We will never use them again and do not recommend to others.

We entrusted Action Mechanical with two residential projects over 6 years ($20,000). The most recent project installed two Amana Gas Furnaces and a Gas Water Heater (Dec 2020). Until spring, our impression of Action Mechanical was quite favorable. Technicians (Jerry/Joe/ Warren/Jared especially, but others) proved experienced craftsmen, courteous and dedicated. Unfortunately, company leaders (Pres/VP) wrecked this favorable impression with cavalier handling of our concerns. Disrespect and textbook unprofessionalism earned them a solid F- in the category of “we value you as customers.” Don’t be fooled by their sprightly Facebook page or VP Matt Sheesley “the fixer” offering conciliatory “give me a call” retorts in response to unfavorable reviews. We were displeased, they knew it and would not hear us. Unreturned phone calls, unanswered letters, poor judgement and arrogance characterized our most recent experience. Our $14,500 project (agreed initial proposal) ballooned into an $18,000 project and how it happened was unacceptable. “Cost-creep” started with the initial site survey incorrectly assuming the coil from the existing furnace could be used in the new furnace ($900). However, the company was still in our good graces so no big deal. What become a big deal was discovering in spring both A/C units were inoperative. The same infamous site survey promised the A/C function of our heat pumps would not be impacted by the furnace installs. In fact, both units were broken and Action Mechanical’s conclusion was bad valves on aged units. To be clear, our A/C worked perfectly the summer before the gas furnace installs. And while logic and reason would implicate the furnace installation process, the company deflected responsibility, declaring the cost of repair our ugly baby. Our confidence in Action Mechanical began its nosedive following a manager’s failure to respond to multiple calls and messages for two weeks following discovery of the issue (we finally had to go there). After two months of our large A/C unit not cooling properly following repair/troubleshooting) we reached out to VP Matt Sheesley requesting he 1) solve our lingering A/C cooling issue, and 2) consider our position that the A/C issues were triggered by the furnace installs. He did help resolve #1 (albeit unprofessionally and disrespectfully over a misunderstanding), but never addressed #2. Absent of a follow-up call, we received a bill for $2,600 which incensed us. Matt’s failure was clearly rooted in mistakenly believing he was doing us a favor. We were his customer, we had legitimate concerns and entrusted him to address those concerns in good faith using his positional discretion. Instead, he behaved like a low-level supervisor. Following Matt’s blunders, we wrote the company president (Matt’s sister Missy) who, in turn, ignored our letter. A BBB complaint followed to compel a response (it did). She apologized for being unresponsive (pledging it would not happen again) and offered to reimburse ½ of our $2,600 payment. We found her apology lacking, her offer of “charity” unacceptable and rejected it. She had not addressed responsibility for the A/C failure (although we’d been asking), nor did she apologize for ill treatment by brother Matt. In our rejection, we again expressed our willingness to discuss our grievance face-to-face. After 1+ week without contact we wrote another letter. Sadly, what she had pledged “would not happen again,” (BBB) happened again--no reply. This arrogant behavior exposed how quickly leaders could vilify and set aside a loyal, tenured customer. It became clear that our 6-year relationship was worth less than a $2,600 invoice. Also clear was that this duo lacks any semblance of professional decorum. Swim at own risk! About Your Author: I’m a retired Air Force Lieutenant Colonel privileged to serve our great nation for 27+ years. I deployed in support of Operation DESERT STORM, and twice in support of Operation ENDURING FREEDOM following 9-11. I’ve been a Commander and humbly led a number of organizations both stateside and abroad. More I cannot say.

It went great! The gentleman who replaced the faucets was very professional and very efficient, plus he cleaned the sinks after he was done..

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The two workers arrived early, on MLK day and did a fantastic job.  They respected my hardwood floors and laid down canvas blankets to shield the floors from their boots.
The work was done in under an hour and were polite and responsive to our needs.

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Of course, this happened on a weekend.   We couldn't go the entire weekend without water so we paid extra to have weekend service.   The repairman had his family with him because he was watching his kids but they were well behaved and stayed in the vehicle.   We have had Action Mechanical out several times and they are always punctual and have done a great job.

He did a great job.  He was clean and neat.

I called Action Mechanical to install a new gas stove I purchased for my rental property in Rapid City. The technician came out on time, looked at the job and quoted a price. After the gas was shut off by the gas company, the technician came out again, did the job and charged my credit card LESS than what he had quoted me on the day he initially looked at the job.

I didn't even have to be at the house. I didn't have to lift a finger.

I will certainly call Action Mechanical again if the need arises.

The technician came promptly after being notified of a water leak. It took him a while to detect where the leak was coming from, but once that was determined, he promptly obtained a new water heater, removed the damaged one, and installed the new one. At our request, he also installed a new main water shut off valve in a more accessible spot. Unfortunately, that valve failed 2 days later due to a defective part, but the technician returned to our house as soon as notified to rectify the problem. The cost of the repairs was a bit on the high side, but thanks to our insurance coverage, we only had to pay a portion of it. 
In an emergency, we might call again on Action Mechanical as they are extremely responsive, but in a non-emergency situation with a bigger time window for work to be performed, we will be looking for someone else with more affordable prices.

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