A & E Plumbing
About us
Full service plumbing company.
Business highlights
Services we offer
Plumbing related repairs.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
79% | ||
7% | ||
4% | ||
4% | ||
7% |
The problems arose when I inquired about having further work done.
I placed several calls asking if they could replace my bathtub. This would include some sub-flooring repair so I asked if they could provide/sub-contract a carpenter. Despite several calls to them, they did not even bother to return my calls. If they didn't want to do the work for me, a simple call to inform me of that fact would have been the professional thing to do.
I would have been happy to have them perform the additional work, but not if they can't even be bothered to return several phone calls.
My only concern is that they really don't give estimates, but I haven't had any concerns with bills I felt were excessive given the time spent on the job.
The tech arrived exactly on time, and had my problem fixed quickly. Nice guy, too. To top it off, the bill was less than I expected.
A&E will be the first place I contact the next time I need work done. Tough to judge the quality of their work on such a small fix, but all my other impressions were good.
About two or three weeks later my hot water heater died. Again, arrived promptly, installation seemed to go well and we have hot water. Yay!
In each case I discussed the charges with A & E over the phone. They do the work and then bill. In each case the billing conformed to what I was told on the phone.
I will use them again and have recommended them to others.
I also asked him about the small leak from my upstairs shower, and he informed me that it just needed to be sealed around the spout. And told me just to go get some caulk and do it my self. But it was easy enough. Although he did break my drain plug for the shower when looking for the leak.
After the installation the technician explained that I may have issues due to water pressure in the entire system. It was explained that If I had issues I should contact them again and they would sell me another chamber to absorb the over pressure if it happens. A week after install I did have a leak, I looked at the installation and found that the technician DID NOT install plumbers tape on the hot water return pipe.
I fixed it myself and am not having any more problems.
they were trying to get future business by doing shoddy work. I will not use them again.
The plumber ran late, but gave me a call to let me know how far out he was and that he was on his way. Which I really appreciated. He came out, evaluated the problem, and determined that the pipe did not properly close and needed to be replaced. Next, he went to the store to find a replacement pipe. Once he replaced it, the leak became a steady flow. He told me that he could fix it quickly, but he would have to cut into the drywall and I would have to find someone to patch a 12x12 hole in the drywall. I let him know that I would get a second opinion and he offered to plug the steady stream of water flowing outside of my house. I asked him if he thought it would be safe since we live in SD and it tends to freeze. He told me that he didn't think it would get below freezing anymore (it was March) and it should not be a problem. I let him know that I would contact someone for a second opinion to see if there was a way to either have someone fix the drywall or repair the pipe without cutting into the house.
Later, I received a bill in the mail for $198. This was upsetting because I paid someone to make the problem worse.
I contacted by home builder and he sent someone out that was able to fix the problem in less than 15 mins free of charge.
of my new Frigidere Dishawasher.
The old one was taken away at no charge as well, and I had my hot water heater evaluated for possible replacement installation and old removal in the future.
The A&E repair person also indicated to me that my basement had been roughed-in for a bathroom in the future. I was happy to find that out.
All-in-all I would recommend A&E to anyone, and was very pleased with the result. My dishwasher works great!
My only complaint was with the billing. This company charges by the hour, not the job and they made two errors on the bill. They charged for 6 hours instead of 5 and forgot to include the 10% new customer discount from Angie's List. When these errors were brought to their attention, they promptly supplied a revised invoice.
I would definitely hire them again.
over (gave my wife about 15 minutes notice), which ended up being okay -
maybe not ideal though.
First time they told me what I needed. Second time they came in and
installed what I bought. They did a good job on the installation - have
had no problems (though it's only been a couple of weeks). My wife said
they were nice.
Licensing
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