L & M SERVICE SPECIALIST
About us
We are a small business dedicated to our customers. We do our best to meet your needs.
Business highlights
Services we offer
A full service heating and a/c company since 1996. We offer sales of equipment, and repair for a price that is fair. We specialize in fireplaces no matter if it is gas, and you know that the installation will be done correct. Licensed, bonded and insured for your protection, installation, or help you keep your existing one working. We service and install everything we sell so you are coverd for warrenty work, or wood we are the ones to help you make the best fireplace fit your needs, pellet
Accepted Payment Methods
- CreditCard
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The next one (they did 2/21/13) was for the and quot;check Ash Panand quot; again. We had emailed them on January 7th with this error, basically 1 week after the first service call.
I emailed again on 2/15/13 because the issue had not been addressed in over a Month. When they did the service finally on they stated that they cleaned the residue off the pot and replace a switch, which i am fine with.
Then, almost 2 weeks later on 3/6, i emailed again with the same issue and quot;Check Ash Panand quot; and on the 3/12, they stated that they cleaned the residue from the pot again.
I believe that if this was done properly on the 2/21 call, then there would not have had another call on 3/12, there has not been a problem since, but was billed $112 for the last call.
In the 5 years of ownership of our pellet stove, we had never had an issue with this type of problem, so to think that it would have built up carbon in less than a month is hard to believe.
Their response - 4/9/13
As per the billing we charged you for repairing your pellet stove. Your question seems to be that the return to remove more carbon build sould have happend on first visit. The answer to this is that we had performed this origanally. On returning we redid this. The main cause we beleave is because of the excesive tension from the spings Quadrafire provided for replacement. As per now we haven't heard of any more problems.
Licensing
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