Dynamic Ceramic Flooring

We had a major remodel going that the tile was a small part of the job. The tile was easily the most stressful part of the job. We received his name via a reference and had him provide a quote. The quote was reasonable and we were told the job would take about 4 days so we scheduled him to begin. On the day he was supposed to start, nobody showed up. When he was contacted, it seems that they hadn't put our job on the calendar. Since this was going to throw the whole project off schedule, we exerted a little pressure and he had someone come over to begin ripping out the old tile the next day. The guy doing this work was very friendly and conscientious. The problems really started once Donny began showing up for install. Some days he would show up. Other days he would tell you he was coming the next day and then not show up. He wouldn't answer his phone most of the time when you would call him. I understand things happen that alter the schedule, but he would not call to say that he wasn't showing up. After all the old tile was ripped out and thrown in a pile in the garage he informed us that removing the mess wasn't part of the bid. Natural stone was being installed, so alot of extra was ordered so the best pieces would be used. He didn't sort through the pieces at all and just installed whatever the next tile was. This translated into having some fairly ugly tiles installed in the most visible places. He didn't care at all. At one point we had to threaten that if he didn't show up to finish the job we would fire him and have someone else finish the job. We should have done that. After 2 weeks of dealing with him we were so happy just to have him out. His finishing work leaves much to be desired. We now have to have someone else come in and fix the messes that he left. When this guy asked who installed the tile and we told him; he commented that he has been called in several times to fix Donny's jobs. It would have been nice to know this before we let him in. The kicker of the whole project was that after the job was finished, we got another bill for all the "extra' things that had been done. Most of these were included in the original bid and some of the things he added to this bill hadn't even been done. Save yourself alot of stress and headache and find someone else to install your flooring.