M.A.D. Handyman Services

"The timeline that the customer states within their comment is very accurate. The information about the rest is completely false. I appreciate my customers and the Angie's list community, but it is very discerning that a customer can provide information along with a grade and be given the ability to tarnish a good company's name. If you would like further explanation of this project, you can contact me at the telephone number on my profile. I would be happy to explain "The Real Story". Thank you"

"I received a materials check on August 4, 2011 to begin work on the customer's roof and gutter installation. I payed for and received the permit for doing this job on that same day. The customer wanted seamless gutters, and I explained to him that our company does not have the ability to install seamless gutters without sub-contracting a company to complete the installation for him. He agreed to have regular 5" gutters installed on his home and garage, due to the costs of seamless gutters. This project began on August 8, 2011 and was correctly installed and completed on August 11, 2011. The customer expressed his happiness for the the job, and remitted a final labor check on August 11, 2011. I was contacted by the customer relating to leaking from the seams of his gutters. I explained to him that the manufacturer of the gutter material clearly states that there is no way to prevent gutters from leaking from the seams. This is the reason why "Seamless Gutter" companies are replacing traditional gutters. I re-visited the customer's property several times to attempt to correct the problem to no avail. My secretary made a mistake on his final bill, overcharging him $500. My company works on a "Cash Accrual" basis, which means that we only have money when our customers pay us for labor. I explained to the customer that I was waiting on an invoice from another customer in order to pay him for the accidental overcharge. I never disagreed about the overcharge. He became increasingly agitated and threatened legal action even after several calls to him explaining the issues. It is not normal practice for my company to divulge inappropriate information regarding a customer, but this customer solicited my company to commit insurance fraud. This customer wanted me to provide an falsified invoice for completing a replacement roof for his sunroom, in order for him to get the money from his insurance company. This was refused, because my company is not going to lie. After refusing to provide the invoice, this customer became very angry and ended up leaving a negative comment on our Angie's List profile. I caution my future customers to consider the source of the comment. Thank You!"