Estes Mechanical

It was excellent! They were here 15 minutes earlier than I expected them, and I couldn't ask for a better experience.

I called the office and scheduled a free estimate for my HVAC system.I had already obtained another quote from another company with recommendations (at a cost of $6000) that did not sound quite right to me. Estes sent Tim Smith to come and evaluate my system. As soon as he arrived, it was obvious Tim knew what he was doing. He suggested some changes and pointed out why the system was not working as effectively as it could. He spent a good bit of time evaluating every part of the system. He gave me an estimate of $3000 to create zones in my house with two separate thermostats to make my unit more efficient and to better cool and heat the upstairs. Also, he removed two of the ineffective filters upstairs and installed one large filter right at the unit. I felt very comfortable with what he was telling me. I scheduled the repairs to be done. They had to reschedule for an emergency but they gave me plenty of notice for that. They arrived the morning they had rescheduled to, got right to work and got the job completed. They cleaned everything up before they left and organized the materials so that they were not in our way at all while they were here. They checked everything out fully before they left and explained to me what they had done, how it would work and showed me how to use the new thermostats. Tim also told me what to watch for and what I would notice differently with the new set up. Overall, everything was very professionally done. I will definitely use Estes again and would recommend them to others.

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Mike went WAY out of his way to help me out when I needed to get my heat pump replaced. He knew that we were coming back from vacation and needed it working as soon as possible and drove over an hour and a half to help me out. I can't say enough about how great of a company this is. They will take care of you when you need it and at a good price.

Our heater's AUX heat was not working. They replaced the strips. Now the only thing that works is the AUX heat. Our cooling wasn't working. They charged the system, and it all leaked out. They said we had a leak in one place, and they fixed that, charged the system, and it all leaked out. Then it was another place. Then we had to replace the whole coil. They charged the system, and now our AC doesn't work either. And then several months after we paid, they called and wanted to charge us even more - said that they had forgotten to bill us for something. Not using these guys again.

Determined problem and replaced part

Well done.