Anchor Home Services LLC

Project began 2nd week of January, 2019. Now it is July 30, 2019 Problems: 1. J-channel bordering top edge of the vinyl siding was cut (now a u-channel) and dropped over the top of the vinyl siding, not attached to anything. This in two places. I corrected this. (See photos 1-A, 1-B, 1-C) 2. The sheet metal covering the corner where the aluminum porch column joins the original wall and soffit had gaps of as much as ½” on three sides. (See photos 2-A, 2-B) I corrected this. 3. The column that one of the doors attached to was (and still is) out of plumb. This led to door latching problems. Fixed, sort of. The handrail post just outside that door is also out of plumb in the opposite direction. Does not look very professional. (See photo 3-A) 4. The gutter has NO downslope (lowest point is in the center of its 18’-0 length). Also, the cutout for the downspout fitting was chopped out, leaving a ragged edge and an opening of about 60% of the downspout area. And the downspout attachment fitting was placed on the OUTSIDE BOTTOM of the gutter instead of the inside! This causes the gutter to overflow and leak into the enclosed porch. David promised to fix it within a couple of weeks. I called him ten days after the promised date and David did not answer and would not return my calls for two weeks. On June 10, 2019, he made another promise to fix everything within 2 weeks. haven’t heard from him since. At that time, he also scolded me for calling him every day, which I had to do, because NONE of these calls were answered or returned. (See photos 4-D, 4-E) 5. The project called for an 11’-3 addition to the existing deck, extending it past the enclosed area. The deck at that end is exactly 8’-0 (96”) wide. The width at the added end is 7’-10 ½ (94 ½”) wide, 1 ½” out of square! 6. The seven treads on the stairs from the deck to the ground were to be replaced. The crew removed the old treads be beating them off with a big hammer. This wrecked the three stringers, splitting them in places, which they repaired by gluing the in some places and just leaving some as is. (See photos 6-A, 6-B). 7. The four handrail posts (4 x 4 wood) stop 4 3/8” from the top of the white vinyl shell. As a result, the screws attaching the handrail to the posts are screwed into 1/8” vinyl instead of the 4 x 4 wood post. (See photo 7-C)

The windows were late coming in due to the fact that the business in Fla. closed and they had to be ordered someplace else. The actual aluminum structure was started but the windows were not so the actual construction was not completed until 2/22/2019 at a cost of $15,533.00. On 5/4/2019 we experienced a roof leak on the table, TV and onto the floor. David sent out workers who replaced the tape on the roof. David later said he was not aware of what they found and repaired but talked about putting in gutters to divert the water from the roof, which was never done. On 6/24/2019 we had a major leak following a rain storm which entered on the right side and continued all across that side and behind the couch. Again called David and he came out and caulked the area he said was leaking. I mentioned a French drain, but he said they do not do landscaping and again gutters were mentioned. On 7/13/2019 following a heavy rain, water had come on the right side again where the caulking was done and came in across the back wall at the bottom, with a large amt. of water behind a table, TV table and continued across the entire back to the other side. The electrical strip was in water. Following an hour of sopping up water with towels, drying towels and continuing to sop up water, I was extremely angry and called David (a Sat.) and told him that this was the third time we have had water in the room and it needed to be repaired NOW! He knew I was not happy. I called again that day, two times on 7/14. three times on 7/15 and another message on 7/16, all messages left on his cell and business phone. It was obvious he was ignoring me which I told him, that this was not fixing the problem and only made matters worse. A friend later called David's cell and he did answer that number. He told my friend he did not answer my calls as I was angry, it was the week-end and he had been out of town.He told my friend that he would come out and look at it (we have pics of all water problems), but would NOT put in a drain. He said he thought that the concrete patio had been added after the house had been built, had not settled correctly and was sloping. I had told David before (when the second leak occurred) that was something he should have thought of before starting this project. He said he would come out on 7/17 and did so, still not offering any way to correct the problem. The grass was high and wanted me to call him when it was cut so he could see under the concrete. He was called 4 times within a week following our grass mowing and has yet to return our calls. Updated 7/31/2019: Had a screened porch extended over a patio to enclose as a sunroom. Please see previous review. Review Text: Please see previous review. Lynn B. Bruce Today, July 31,2019, David returned our numerous calls and said that he would come out and see what could be done IF the negative review shown on Angies List, was removed. Of course the answer was no. I could not believe he even called and asked me to do this. I wonder how many other people were asked the same thing, and did so. This is dishonest.

This is the second time I've used Anchor. They are professional and timely. I recommended to a friend who was very happy with their fair pricing and their good work as well. Materials were delivered the day before and they showed up on time (7am) the next day to start. Worked through the high heat without cutting corners or slowing down - I was worried about them out in that heat! They were flexible and pleasant when I decided I wanted to change something mid-job. They cleaned up leaving no trace. They obviously cared about customer satisfaction. My new fence, scalloped privacy and scalloped picket including 3 gates, is beautiful. I couldn't be happier. Thanks David and Chris!

David Jones of Anchor Home Services responded to my request for an informational appointment in a very timely manner. He came to my home on Tuesday and gave me an estimate on site. He sent his team to tear out the old screen porch and install the framing for the system on Friday of the same week. Windows were ordered over the weekend and I was given a timeline for completion of the install. David delivered my windows at the scheduled time and his team installed them the next morning. It was a pleasure to work with David and his team on this project and I would highly recommend him.

The contract started July 6th, 2017. As of today March 10th, 2018, eight months later I consider it unfinished but as finished as it's going to be. Firstly, there was a challenge in the project. I had a roughly 10ft overhead beam that had gotten water damaged and needed to be replaced, which is outside the scope of a screen porch but Anchor took on the job, which I appreciate. The source of the leak itself was ultimately a problem with the roof and handled by another company. But this replacement of the beam took perhaps an extra 2-3 days of work time. There was also a significant delay in the project due to a hurricane in Florida, where the EZ-Breeze product is shipped from. However this delay was caused because my panels needed to be re-ordered, due to the first measurements being incorrect and the initial delivery of panels being the wrong size. David is a good guy, and has been polite and professional in every conversation we've had, including when I brought up my concerns with the quality of the "finished" product, and gave him a chance to set things right. Unfortunately the issue is while he is nice and professional, he is not punctual and does not follow through with his schedule. After I listed each of my concerns below he informed be he would come out in person the following week to address the issues himself. I never heard from him again. As far as my issues with the project, number one is cleanliness. The crew does not clean up after themselves when they're finished working for the day. My porch area was covered in fine shavings of aluminum from cutting the studs, as well as screws and other objects left out. More than once I got a sliver of metal in my foot from walking out there without shoes, certainly would be worse if I had children. The finished product was also left dirty as my pictures will show. There was also scrap material that was left out in my yard as part of this project, that was there for a couple of months while the project was sitting on hold. As previously mentioned the initial order of panels was the wrong size and I needed to wait for a new shipment, but only half of the panels were ordered in the new size, while the half they could install the first time remained. This leaves a very unfinished look with 2 panels side by side that are different sizes, as seen in the included pictures. One of the screens from the original order also had a tear in the corner, perhaps damaged during shipment. I was informed it was fixable and another screen could be ordered since they're already re-ordering panels. It wasn't. At the close of the project I again mentioned this to David in person, I was informed it would be fixed. Again, I haven't heard from him again. Tear in the screen is included in pictures. Also, it is a little difficult to see in the pictures, but the frame has not been caulked. I can look beneath the bottom plate and see inside my house, and the sides where the panels are fixed to the house are similar. This is another item I brought up with David at the end of the project. Lastly, despite taking eight months, the project has a very rushed and unfinished look to it. While I have no doubt the panels were put in level, the framing could have been better. As seen in the included pictures one of my end panels isn't even overlapping it's beam on the top, there is a very significant change in level from top to bottom, which does not give the appearance of a professional installation. Further, as pictured, the Jchannel and siding above the panels was put back in sloppy and unfinished, again it does not appear to be what you would expect from a professional quality installation. All of the above was brought up with David when he came to collect payment, which was provided without hesitation. It was promised to be addressed, and I've never heard from him again. For the cost of this job, I don't feel that I received the quality of work I deserved, and can not personally recommend Anchor Home Services.

Follow up to previous review we were able to settle with Anchor and our issues were solved. No further leaking and problem was solved. We are happy with the results. We could not delete previous review but all issues solved.

David was nice and the vinyl fence was put up promptly and has worked great. We are pleased with the quality of fence and how it was installed. Our only problem is customer service and getting someone out fix an issue. The contrast says they will guarantee their work for a year from instillation. A few months after the fence was installed though, there were a few places that had gaps from where the fence wasn't flush with the fence post. I talked to David and he said he would come out and look at it and fix it. It was a simple solution and easy to fix. This was back in April and I still haven't heard from him. I've called the office and his cell and now they won't return my phone calls. Extremely poor customer service.

Very easy to work with, crew was excellent.

It went well. Job was quick and done in a timely manner. Follow through afterwards could have been better.

work was very good

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Perfect!!!

Once the work was started the crew did a great job and were very accommodating. I was pleased with the work and thought the price was fair. However, it did take a long time to get the quote.

Best fence contracted I have used in the upstate. David was able to get the fence ordered and built within one week of me giving the go ahead. His team was nice and did an amazing job. This was my first Angie's List contractor and it turned out better than I could have dreamed!

Everything was excellent from the first contact to the final payment.  David quickly  and personally responded to our request for a bid and then delivered the final product rapidly.  Chris and Gary, the installers were great -- personable, dedicated professionals.  The difficult sloping installation is perfect.  We couldn't be happier with the result.  The quality of the product is far better than we had expected.  The dogs are happy, too.  Please consider Anchor Home Services for your next home project.

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Went very well.  Old fence down and new fence up in a skinny minute, exactly when David said they would be.  Deck took a little longer but deadlines met to perfections.  Also honored an Angie's list discount.  Great job.  We are very pleased.

David and his team went above and beyond to provide an exceptional experience but also in listening to and attending to my concerns. I had problem areas such as an uneven patio and gutter issue that he worked with me to find the best solutions for.  If I texted him with questions, concerns or changes he was on the phone right away to clarify and help me out.  His guys were prompt and professional and had years of experience which was comforting.  Aside from the screened in room, I also needed a gate added to my fence and David had Chris come out to do that. Again, he had a lot of experience and also fixed a broken hinge I had on another gate, for no extra charge. I hired Anchor during a stressful move and was delighted with the work they performed as well as the integrity of the owner.  I highly recommend this company. Thank you David!

.The installation was performed exceptionally well by skilled technicians in a very prompt manner.  They worked quickly but carefully to make sure that everything was done correctly.  It was made somewhat more difficult since the existing porch was out of square and also out of plumb in several places.  They corrected the problems so that everything now fits properly.  We're very pleased with the porch since we can now use it for three seasons instead of just the summer.  We were also pleased with David Jones and his crew and we would definitely employ them again for comparable needs in the future.  I can only speak to the construction of porches, but I highly recommend this company to anyone who wants excellent work at a very reasonable price.  I'm sure that other services performed by this organization, such as fences, are done with the same skill and attention to detail.

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It went great.  The installation was fast.  The crew was clean and courteous.  They worked around our availability schedule.

Anchor Home Services did an excellent job. We just love our new Exe-Breeze porch and are excited about being able to use our porch year round, especially through pollen season. David Jones (Anchor Home Services) kept us informed every step of the way and went out of his way to make sure we were pleased. We have been dealing with a lot of contractors in the last 6 months due to remodeling and what I appreciated most was when David promised us something he made it happen or least kept us informed as to why there would be a delay, I wasn't left wondering when they would be back. I highly recommend Anchor Home Services!

The company's owner is David and the the price for our rather large yard, was very reasonable.