Palmetto Granite & Design llc

Total crooks! Owner Chuck Starks and his assistant Randall Owens had our granite installed at our home by their so called “professional installers”. After job was complete and installers had left. I I noticed they had CRACKED THE GRANITE AND TRIED TO CONCEAL IT, IT WAS CRACKED IN 3 SEPARATE AREAS!! They actually applied a colored bonding glue and walked away like nothing happened!!! Too good and slick for this to be their first time being deceitful! We took pics and video and contacted owner Chuck. This was Feb 21,2020 and we are still playing a “cat and mouse” game with this business owner. He won’t answer my calls and is dodging the situation after he apologized and promised he would replace it. This is obviously the way they conduct business. We are still out of money and a kitchen that is useless. Backsplash and range hood can’t be installed until granite is replaced.I have expressed to Chuck to no avail! They rush to get your money and “2nd grade granite” (that’s another story) I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. I WILL NOT STOP UNTIL THEY REPLACE THIS GRANITE OR PULL IT ALL OUT AND GIVE US OUR HARD EARNED MONEY BACK!

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We are now in our new home having moved in around the July 1st. Granite is still in need of repair. Promises made to make repairs and a couple of appointments made to inspect etc. Owner out of town, etc. Not very professional, or cordial.

We had to be out of town the weekend May 25th. Before leaving, we had selected our granite. Precision Carpentry and Plumbing was our general contractor. They coordinated with Palmetto Granite for the installation. While traveling to our destination, Randall Owens of Palmetto Granite contacted us to inform us that he had to get the granite from Charlotte, NC. He kept us informed as to the progress by phone. Upon our return on Tuesday, May 28th, the job was complete. We are very happy with the results.