Mower Medic LLC

I’m very disappointed with the service I received from Carl with Mower Medic because I paid for services I didn’t receive.  I called Carl about getting my riding lawn mower serviced and asked him to put new blades on it because it was leaving a line in the middle of cutting path uncut (Mohawk) he assured me he would do complete tune up to change oil spark plug filters and put new blades on it  so Jun 27 he came did the work and charged me 213.00 … along with a tip I threw in that was my choice and decision ….the first time I used it it just didn’t seem right it acted like it was grinding and  blowing a lot of dust and dirt and I had a part that fell off so I called him he had me text him the pix of that part and said it wasn’t anything  that would  be making the dirt and dust blow like that he told me my house had a lot of bare places and that we had dry summer  so I just let it go next time I cut grass it was blowing the dirt and dust excessively again and it was acting like it was losing power and about to cut off randomly and now I’m starting to hate to cut grass where  as I always enjoy riding the lawn mower since I got I did put out a post on a social media site asking if anyone knew of somebody that could look at it  turns out I did get couple of guys to jack it up they had some jacks to lift it up and discover the blades that Carl put on were not brand new blades they were reconditioned blades that he resharpened  I have pictures where the design in the center was different on the ones Carl installed  2 different design blades and you could see that the edge of the blade had been filed down and sharpened and there was chip on one of the blades he had installed no way was these Brand new blades he claimed to put on my lawn mower and the air filter was completely dirty and filthy and they could not tell if the spark plug he put in was a used or brand new one so needless to say had to make trip to get brand new blades air filter and spark plug which was another 85.00 … the 2 guys that looked at it were furious about this as I’m a single female that is not that knowledgeable about this kind of stuff and one of them called Carl about it and Carl would only say he changed the blades he would never admit that the blades he used were not new and Carl never even tried to call me to make this right totally feel I was ripped off and taken advantage of and I will never do business with mower medic again I only gave 1 star because no option for zero this was zero quality service

Carl is a well kept secret for Greenville area mower repair. Great knowledge of the products he services, great prices, and great service. The work is just done right. Thanks Carl, Customer for life

Carl arrived in a truck that is a fully equipped workshop on wheels. He quickly diagnosed the problem, but the part he needed was not on his truck, so he returned when the part came in, quickly repaired the mower. His bill was very reasonable for the services provided. I will call him again to do repair work, and to get more stories about his earlier days as ice road trucker in Canada.

First, Remington makes some fine products. I have a Remington shot gun that I love. I use a Remington electric shaver, which easily competes with similarly priced Norelcos. And last summer I purchased a Remington 4 stroke leaf blower that worked better than any I’ve owned… until it didn’t. Primer bulb stopped pulling fuel into it and wouldn’t draw gas into the carburetor. The blower has a 2 year warranty, and that’s where everything goes south. While attempting to get it fixed, Remington and their warranty service provider, Mower Medic in South Jordan, Utah have managed to provide me the worst customer service I’ve ever received on any product I’ve ever owned! When I called Remington to find out who does there warrant work I waited on hold for more than an hour. They referred me to Mower Medic for warranty service so I took it in and told them the problem with the carburetor. Even though it’s under warranty they wouldn’t take it unless I gave them a $30 deposit. They informed me they were 10 days to 2 weeks out on getting to it. Well, okay. They called me back 2 weeks later and said it needed a new carburetor and it would be $126… which is about what I paid for the blower. I said no problem I have the warranty information. They said Remington doesn’t warrant the carburetor. Well, not okay. Another call to Remington…another hour plus on hold, and sure enough Remington said they don’t warranty the carburetor. The point is if they would have told me that when I took it in, I wouldn’t have left it. I only took it to them in the first place because of the warranty. So I went back to Mower Medic to pick it up. You guessed it…they wouldn’t refund my $30 (said it’s not refundable because they had to diagnose the problem.) This is NICOLE KAY, by the way, the manager of no customer service. I said I knew, and they knew what the problem was when I brought it in, but I thought it would be a repair and not a replace. She said Remington doesn’t allow them to do carburetor repairs, only replacements. I said What?! They’re not covering it under the warranty, what do you or they care what you do to fix it. Obviously, a rebuild requires some time and effort and the replace is a five minute job on a bad day. (4 screws and connect the fuel lines). The carburetor costs them $45 or so NICOLE KAY says, so $126 is a pretty great deal…for them! Like they couldn’t do the right thing for a customer, because…Remington! Right! Again, they didn’t tell me the carburetor wasn’t covered under warranty, and they didn’t tell me they only replace carburetors, not fix them, and they didn’t tell me my deposit wasn’t refundable. And when I expressed my dissatisfaction, NICOLE KAY became very defensive and rude…accused me of being unreasonable! Now I know…Remington products seem to be good, as long as you don’t need their VERY limited warranty service. If you do need to call them, plan on a morning or afternoon on hold and recognize that they couldn’t care less about your satisfaction with their service. Once again, that’s MOWER MEDIC in South Jordan, Utah. Ask specifically for NICOLE KAY if you want to throw away your money and be thoroughly abused!

He is professional and more than willing to help get your mower up and running asap!! Will defiantly contact him again!!!

It went very well. Good experience

fine however on his first visit he replaced the starter and it started ok , but he did not look at the mower as a whole and a few hrs later it started smoking and when he came back out he had to replace the cutting blade and belt and charged another trip charge because it was a different problem. I get that but had he looked over the mower to start with , he probably would have noticed the belt and blade, replaced them and would not have had to come back.

Saw his truck in the Powdersville area and decided to call because our mower needed a new drive belt. Seemed okay and was told it would be about a month before he could get to us,I was okay with that, he called the morning of the appt to make sure we would be home. Arrived at arranged time. However one of the things I told him was broken (a spring) he did not have on his truck so he rigged it and charged $20, a few months later it broke! After using the mower 2 times the deck was uneven and gapped the yard,called him and he didn't want to come back out because it was too far,but said he would call after June 8 to sit up a time....I'm still waiting! I was told that my mower needed factory parts not after market,I told him this ,found out from another service guy that the parts used on my mower were all after market .belts,spark plug,oil filter etc.. He is very rude...Yankee attitude! Will not use him again and will not recommend him either... Rip off artist

He came to my location when scheduled, fixed the mower quickly, and charged a reasonable price. What more could you ask for!

Great job!!!

Better than expected. He was very thorough and reasonably priced.

Carl knew exactly how to make the repair, did it in less time than I expected, and for cheaper than he quoted. He also sharpened the blades on the spot when asked. Super convenient, great quality work, and a very reasonable price!

He arrived on time, did the work in a timely manner and charged a fair price. He advised me about another problem I had noticed, but did not pressure me to have the extra work done. I will definitely call him in the future for any other repair work.

Everything was great until his generator broke down but stuff happens.

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Great on all a counts

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It was excellent!