C&W Roofing, Siding & Window Company, LLC

"Thank you so much for taking the time to leave us a review! We appreciate your business and thank you for trusting us with your home!"

"Thank you for trusting us with your home and taking time to give us a review. We appreciate you!"

"Thank you for taking the time to submit a review. It was a pleasure working with you!"

"Thank you, it was a pleasure working with you!"

"Dear Valued Customer, After severing the upstate for over 26 years, we still value every opportunity we are given to improve. It is our standard practice to provide our customers with multiple ways to get in touch with their project manager, as well as provide our office number, where someone is always available. It is also our practice to attempt to reach our customers by every means that they've provided. Every customer has a preferred method of being contacted, whether it's by phone, e-mail, or text and we make every attempt to honor those preferences. After attempting to reach you at all of the phone numbers we had at our disposal, multiple times, we were able to successfully reach you and communicate with you by e-mail. We would like to apologize for the inconvenience you experienced with your satellite dish, and I'm happy to inform you we are using your experience as an opportunity to better serve our future customers. We now include written instructions to our homeowners regarding their satellite dishes on our signed contracts. We made every attempt to rectify your problem, including paying for the satellite re-installation, and we will make every effort in the future to make sure this doesn't happen again. Concerning the length of time that it took to complete your job, we are unfortunately at the mercy of the weather, and we are unable to actively work on roofs during precipitation, or when conditions are wet/damp. That is for the safety of our valued crew members. Lastly, it is our standard practice to meet with the home owner at the end of the project to make sure the job was completed to 100% satisfaction and that the finished project meets or exceeds expectations. This project was no exception, and when project manager Chad White met with Mr. in person, Mr. expressed satisfaction with the completed job and did not share any of the concerns mentioned in your review. Chad was also able to speak with Mrs. on the phone toward the end of the project, and she voiced satisfaction with the resolution of the satellite dish issue, but did not mention any other concerns. We want to let you know how much we appreciate your business, and that you took the time to share your thoughts with us. It is our goal to serve upstate SC with caring, professional service, and we can assure you that your concerns have been heard. We will be in touch to make sure you are still satisfied with your roof replacement."

"Thank you for your kind words, Steve. We appreciate you and thank you for your business."