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Bentley's Heating & Air
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Bentley's Heating and Air has been serving the upstate since 1991. A recent winner of several years of the Better Business Integrity Award shows that we strive for Excellency and 100% satisfaction. We are skilled in all aspects of the heating and cooling business. We sell and service all makes and models. There is never a job too big or too small. Mention Angie's list for a special discount!
Business highlights
Emergency services offered
34 years of experience
Services we offer
Sales, Repair, Installation of Heating, HVAC, Furnace, Air Conditioner & Insulation.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.936 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 3% | ||
| 0% | ||
| 0% |
Showing 1-25 of 36 reviews
Greg S.
Dec 2019
Robbie was excellent and found the source of a problem that my previous heating/air contractors missed.
Carol B.
Nov 2019
Excellent. Technician was thoroughly and professional.
Garrett R.
Sep 2019
Travis was our technician. He was thorough, knowledgeable, explained everything in detail and gave us some pointers on how to improve our system. We are waiting to get an estimate on the work but will seriously consider using this company as they were quite impressive.
Leeann D.
Sep 2018
Bentley's responded quickly explained repair and completed. When I had an issue with repair immediately sent someone out and corrected. System working great. They advised me a part was under warranty and charge for labor only. Really pleased and would recommend to others and plan to use in future.
Response from Bentley's Heating & Air
"Thank you for the review!"
Lisa S.
Aug 2018
The service was very good. Technician arrived on time and performed the service in a professional manner.
Response from Bentley's Heating & Air
"Thank you for the review!"
Donald S.
Mar 2018
Excellent work. Timely. Polite. Professional. I have used Bentley again for a different unit.
Response from Bentley's Heating & Air
"Thank you for the review!"
Michael C.
Nov 2017
Excellent - took time to listen to our concerns/issues with the current system and to suggest and implement improvements. So many providers compete on cost alone and avoid 'extra' work that might complicate the job. Bentley's did not push me to do extra work but also listened and responded positively to addressing concerns. Very satisfied.
Response from Bentley's Heating & Air
"Thank you for the review!"
Jeffie M.
Sep 2017
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Response from Bentley's Heating & Air
"Thank you for the review!"
Charlene P.
Aug 2017
We've used them a lot and they are really good. We've used them twice. They knew that ya'll had a discount on your website and they knew we had Angie's list, so he gave us that discount without us even showing it to him or anything. They were really easy to work with. They are a very good price for sure. They just had a guy come out and gave us a quote then he quit. Then the owner actually came out and gave us another estimate. Nobody ever called when that guy never showed up.
Response from Bentley's Heating & Air
"Thank you for the review!"
Melanie N.
Aug 2017
Repairman cleaned the system, crawled under the house and cleaned evaporator coils. It does not appear that he flushed the line. A/C is working better, but still freezing up on very hot days.
Response from Bentley's Heating & Air
"Thank you for the review!"
Tim S.
Jul 2017
I really had no idea it was going to cost so much and I was not told I would be paying the technician the full amount. I really wish I had been given some more information about the potential cost while I was scheduling the appointment and that full payment would be due and collected on-site. The technician was very knowledgeable and professional in performing the service.
Response from Bentley's Heating & Air
"[Member Name Removed], Thank you for your review. Bentley's always welcomes and appreciates feedback from all our customers. In response to your concerns let us first say that Bentley's gave you a discounted service call of $65 for being an Angie's List customer. Our normal service fee is $85. As every repair is different we can only give general pricing over the phone. After reviewing the dispatch notes from your initial call, we see that the dispatcher asked you to turn your unit off so that it would not be frozen when our technician came out. It is our standard procedure to ask every customer who has a unit that is not cooling properly to turn that unit off. We explain to the customer that the reason for this is that if the unit is frozen when the technician arrives he will not be able to make necessary repairs. The dispatcher did explain this to you and noted it. Because your unit was not turned off when our technician arrived it had frozen. With ice on the unit our technician was not able to make any repairs at the time. This resulted in the technician coming back to your house after hours on the same day as your initial call to make the repairs. Once the technician could diagnose the problem, he did explain to you what repairs needed to be made and gave you an estimated repair cost before he did anything. The variable with the repair cost was that unit he started to recharge the refrigerant there was no way to know exactly how much Freon the unit needed. However, he did explain all of this to you beforehand and your approved to proceed with the repair. As a heating and air business in their busiest season of the year, when we must make return visits to a customer's home through no fault of our own - it is necessary to charge a service fee for every visit. It is industry standard procedure that payment is due in full once work is completed. This does not just apply to heating and air companies but to any company that would come to your home and provide service. We hope that we have address all your concerns to your satisfaction. If not please feel free to contact us at [Hyperlink removed] or call the office at 864.263.3611."
Brian H.
Jun 2017
I was very impressed. I was ready to go with them until I last minute was referred to someone else. They are certainly on my list to call if needed.
Response from Bentley's Heating & Air
"[Member Name Removed], Thank you for your over all rating. As a company that strives to be the best heating and air company in our area we would like to know why you gave Bentley's a B for your overall rating. This will allow us to do a internal review, and ensure all of Bentley's customers get A+ service. Thank you in advance for your time."
Kimberley K.
Jul 2016
Awesome! I called and Sandy answered (extremely friendly and professional) and got a guy (Gary) out within an hour. Gary was very professional also, knowledgeable, friendly, and thorough. He got it fixed and cooling our house again just in time for the 100 degree weekend. Thanks Gary!!!
Response from Bentley's Heating & Air
"Thank you for the review!"
Sharon H.
Jul 2016
Great! Excellent people to work with. Very patient and thorough in explaining the work and answering my questions. They were on time, excellent installation team and completed the work very quickly to get the air back on. Greatly appreciated.
Lauren B.
Jan 2016
I sent a message through Angies List and they responded almost immediately. I was called and given a 30 minute window of their arrival, plus the technician's name. Then the technician called me when he was on his way. He talked to me then went to work and immediately diagnosed the issue (chipmunk chewed the wiring argh!). He gave me a quote which I felt was quite reasonable and the repair only took about 45 minutes. After that, we spoke further about the Hvac (it's pretty old), he said it seems to be running well but obviously has some age to it. He advised I don't need it replaced but may want to consider some ongoing maintenance. He was nice and professional and answered all of my dumb questions. I would definitely call them again.
Response from Bentley's Heating & Air
"Thank you for the kind words. Glad we could help you out and get you back up and running. Bentley's appreciates customers like you."
Sharon H.
Aug 2015
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Vic G.
Apr 2015
unknown
David M.
Mar 2015
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Christina S.
Jan 2015
Those guys were really helpful. They came out at the last minute and took care of us. They were very good. They were prompt, told us exactly what they needed to do, did exactly what they needed to do and charged us exactly what they quoted us.
Temi B.
Jan 2015
Very responsive and professional.
Margaret C.
Dec 2014
unknown
Steven W.
Sep 2014
We live overseas, so our entire transaction took place via telephone. The people at Bentley were friendly, helpful, proactive and professional. The job was done quickly and to our tenants' satisfaction.
Response from Bentley's Heating & Air
"Steve...thank you for the kind words. We hope you and your family stay safe and we thank you for your service to our country. God Bless you and your family."
David J.
Aug 2014
I came home on Thursday evening to a hot house. I called Bentley's and spoke to Sandy. It was after hours, but she said she would call Mike, and he should be out shortly. Mike arrived about 30 minutes later, and tested the unit. After replacing several less expensive parts first, he determined that the unit, which was 20 years old, was bad. He explained what would need to be done, and I agreed to have him put in the new unit. He had his guys out the next morning, and they replaced the heat pump quickly. His installers were polite and courteous, and worked quickly. I would highly recommend Bentley's Heating and Air.
Response from Bentley's Heating & Air
"Thank you [member name removed] for the kind words. Bentley's Heating and Air strives for customer satisfaction and we appreciate you letting us know that we did our job right."
Richard S.
Jun 2014
unknown
Temi B.
Jun 2014
The guys did a great job. Mike was very responsive and accommodating. The work proposal was customized based on our particular needs and the conditions in the building. A new zone board and a bypass dumper were included in the installation to increase the system efficiency. We were given a discount for selecting the payment in full option. The guys stayed until late in the evening to make sure everything was working properly. Overall, we're very satisfied with the service provided and would recommend Bentley's to our neighbors and friends without any hesitation.
Licensing
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FAQ
Bentley's Heating & Air is currently rated 4.9 overall out of 5.
Bentley's Heating & Air accepts the following forms of payment: CreditCard
Yes, Bentley's Heating & Air offers free project estimates.
No, Bentley's Heating & Air does not offer eco-friendly accreditations.
No, Bentley's Heating & Air does not offer a senior discount.
Yes, Bentley's Heating & Air offers emergency services.
Yes, Bentley's Heating & Air offers warranties.