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J W Long Heating & Air Conditioning

About us

At J. W. Long Mechanical Company, we’ve been installing, repairing, and maintaining heating and air conditioning systems for Summerville, South Carolina homes and businesses since way back in 1950. From the values established by our founder J.W. Long to our leadership today under owner Shannon Heber, we’ve built our business on integrity, reliability, affordability and quality work. We simply deliver honest, down home services to our customers, making them part of our family. The J.W. Long team of experienced professionals is always ready to earn your trust with a sincere passion for customer service and the best track record in the area. We’re a 17-time winner of the Trane Distinguished Dealer Award and an independent Trane Comfort Specialist Dealer. That means you can rely on us for the finest heating and cooling products installed and serviced with the technical expertise and attention to excellence that creates peak performance and value for your budget.

Business highlights

Emergency services offered
73 years of experience

Services we offer

Air Conditioning Contractors & Systems, Air Conditioning Equipment & Systems, Air Conditioning Service & Repair, Heating Contractors & Specialties

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.25 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
20%
3
0%
2
20%
1
0%
Showing 1-5 of 5 reviews
Leigh P.
Jul 2020
2.0
We had a long history of problems beginning with the previous company. We purchased two new units, but have had problems since installation. There was one time it was discovered that an animal chewed through some wires, but even that took 2-3 visits for the technician to uncover. I called recently for a 10 year problem of inefficient cooling of one unit. I was told that was normal in the summer. When I disagreed, the company representative said, “ I’d be happy to charge you $95 for a service call.” We contacted another company who discovered several leaks and a coil that needed to be replaced in one unit. It was a long and frustrating situation for both parties, but the company did not persist in conducting a skilled diagnostic assessment.

Craig L.
Feb 2015
5.0
Yes, I recommend this pro
$6,162
J.W. Mechanical was awesome and I highly recommend them to anyone that needs AC service (installation, repair or maintenance).  From a price standpoint, they were in the middle for the eight companies I had provide quotes; however, they were the least expensive Trane dealer that I had provide quotes.  I felt very comfortable with the Billy (the owner) as he took the time to explain what was needed and answer all my questions.  He even supplied several quotes with different units.  I felt like it was a conversation as opposed to a sales pitch.  In addition to installing a new Trane XL15i heat pump system with a variable speed air handler and wifi thermostat, they also installed new ductwork in order to get the best efficiency out of my new unit.  Despite all of this work, they were still cheaper then the other Trane dealer I had provide a quote and their price did not even include the ductwork or wifi thermostat.  J.W. Long even did a routine maintenance checkup on my downstairs unit for free!  They also installed a new return grill at my request (for free); however, later that night I noticed that it was making a vibrating noise.  When I called Billy about this, he apologized and said they would make it right.  The next day, they came back out and installed a sturdier return grill...problem solved!   I know It is only a matter of time before the downstairs unit needs to be replaced since it is 25 years old (Trane) and I will DEFINITELY use J.W. Long Mechanical to do the work.

Janis O.
Oct 2014
5.0
Yes, I recommend this pro
unknown

Nancy P.
Feb 2013
5.0
Yes, I recommend this pro
$7,900
We have used them before. They are courteous and they do a great job and they installed my last system several years ago. The system has worn out so I went straight back to them. They are good company and they know what they are doing. I have tried other service before and they were not as efficient and knowledgeable as their mechanics from JW Long Mechanical.

Clara I.
Mar 2011
4.0
Yes, I recommend this pro
$384
They came the next day. We got part of the issue fixed. I'm still waiting for the other part to be fixed this week. The technician was very professional. I feel like the price is expensive, but I don't know what the going rate is.
Response from J W Long Heating & Air Conditioning
"We have never been to this residence."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

J W Long Heating & Air Conditioning is currently rated 4.2 overall out of 5.

J W Long Heating & Air Conditioning accepts the following forms of payment: CreditCard

Yes, J W Long Heating & Air Conditioning offers free project estimates.

No, J W Long Heating & Air Conditioning does not offer eco-friendly accreditations.

No, J W Long Heating & Air Conditioning does not offer a senior discount.

Yes, J W Long Heating & Air Conditioning offers emergency services.

No, J W Long Heating & Air Conditioning does not offer warranties.