Flowertown Heating and Air

American Home Shield sent them to my residence on an expedited claim. They came out on a Friday before noon and did not submit the paperwork to the warranty company. It is now Monday at 11:30 and the paperwork still has not been submitted. I was told the office has it and it would get to American Home Shield sometime today. Updated review: They finally came to the house with a "broken out of the box part." I would assume an improper install on their part. They said there was nothing they could do and they would order a new part. I was told the part would be in the following Tuesday. I called for an update on Wednesday and received. Chris failed to return calls and messages. When I finally reached him, he said the part would be in on Friday and he would install it the following Tuesday. AVOID THIS COMPANY AT ALL COSTS!!!

Had flowertown out last week to do a "A/C Tuneup/ Checkup" through my warranty company. They spent about 20 minutes and told me everything was good to go. Fast forward a week and my A/C is blowing 75 degrees in the house. Called flowertown back and they directed me they could do nothing and to call the warranty company back out. I submitted a new service request (and had to pay another service fee) and another hvac contractor was sent out. Upon arrival they immediately found the issue, the schrader valve on the refrigerant line was not seated and was audibly leaking through the cap. About 2.5 pounds of refrigerant had leaked out (which I needed to pay 250$ out of pocket to replace). This certainly was not leaking before as the A/C was working fine before the "Tune up". Flowertown showed no concern or remorse for this issue, and would not even come back out without me paying another service fee (and certainly a few days of waiting with no A/C). So I am stuck with an additional $375 in Freon/ service fees because Flowertown apparently cant even conduct a "Tuneup" without breaking your system. Stay away.

i called and they came out and charged me 1125 for a 125$ zone board. But i paid it. I put the system in cooling and left for a few days came back and my house was 107 degrees. I had another company come out and found out they wired my zone board and thermostats wrong. I have a heat pump and they wired it as if i had gas heat with central air!! So no matter if i put it in heating or cooling my heat pump would run in heat mode. My bill was over $500 in feb. DO NOT USE THEM!!! THEY HAVE NO TRAINING AT ALL!!!

Chris was very responsive to out questions and concerns, and did not try to persuade us to purchase more expensive units. They showed up on time and the units seem to be functioning well.

It went wonderfully well. The technician Jason was very friendly and very cordial. He was very professional with his job. I would definitely hire again.

.

No one answers the phone you always just have to leave a message and then they will call you back so it's impossible to reach them at all.

My central heat and air went out. I called my warranty company and they wanted me to go through Flowertown. It took several days before they even got back to me. Once they finally came to do the inspection, they another 4 days, including a weekend, to actually submit their report. It was almost a month after I submitted a claim, and the part was in their office for over a week before they finally came and put the part on. And this was only after numerous phone calls and a lot of lip service. Then Flowertown told me that if there were any issues, I would have to go back through the home warranty company instead of dealing with Flowertown.

It did not go well. The technician was not eager to get to the bottom of the problem. We were told that we would get a quote from the owner of the company within a few days and that was six weeks ago. We've called them at least three times and have not heard back.

I would use them again in the future, with out a doubt