
Custom Tile & Interiors
About us
Custom Tile & Interiors was formed in 1984 out of a desire to provide customers in the Low Country with professional, high quality, and innovative tile design and installation.
Business highlights
Services we offer
Bathroom Design & Remodeling, Custom Built Showers, Fireplace Surrounds, Granite & Marble Countertops., Kitchen, Quartz, Tile & Stone Flooring
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 23% | ||
| 0% | ||
| 0% | ||
| 0% |
"Thank you [Member Name Removed]! You were a pleasure to work with! Enjoy your new bathroom!"
"Thank you [removed member name]! We pride ourselves on Quality & Professionalism on every job. We hope to work with you again in the future."
The hardest part of the entire bathroom project is this,
writing the review!
When Chris came out, he looked at our bathroom, took
measurements and talked about what we expected. He left us with the feeling that this man knew
what he was doing. We went to his store
to pick out tile, and again, he was very knowledgeable and helpful, right down
to the grout color!
Needless to say, we were excited when his estimate came in
well under our budget!
Each of the teams that came out to do the work, were very
professional. Laid down mats to protect
our carpet and floor, cleaned up behind themselves.
Our Bathroom looks awesome, and it has been a pleasure to
work with Chris and his teams.
Most reviews list pros and cons, but I can find nothing negative
to say!
It was OK. I have beautiful granite top with a nice backsplash.
"Hi [removed members name], I am sorry you did not find the clean up adequate. Since we had to come back to your job site to do an additional area you requested at no additional charge (the area where you had a fish tank which had not been removed prior to our arrival so we did not know you wanted that area tiled) I wish you had let us know you were dissatisfied with the clean up so it could have been handled at that time. We expect our crews to always leave the job site clean and tidy. (The tile cannot be wiped down completely as the grout is still damp and will always need an additional wipe down by the customer when tie is entirely dry.) On the coupon issue - the 5% coupon was an error on the part of Angie's list - which was removed from the site immediately after it was brought to our attention - if you will check the website and the publication - our offer is actually 10% off on upgrades. No mention was ever made to me of the coupon in our dealings (I would have let you know so there would not have been the confusion). I certainly hope you are happy with your backsplash and will allow us to serve you again in the future."
The job they did consisted of opening up and remodeling a very dated kitchen, dining room, and living room. Additionally, the dining room was small, and I wanted to find a way to enlarge it at least a little. A significant part of the job entailed improvements and leveling to the subfloor to support the remodel and redo poor workmanship that dated back to original 1970s-era construction. Finally, the living room had very dated, dark wood paneling that I wanted replaced with drywall and painted in a more modern design. We originally planned to do the kitchen/dining room first, because it would be more challenging due to the floor issues and having to remove the wall separating the two rooms. However, when I found high-end tile perfect for the living room at their showroom, I decided to replace the floor along with the paneling.
The living room turned out to be an unexpected challenge because the floor had to be leveled there, too. The job took longer than expected, but the team took the time to do it right, as though it was their house. I was not charged for the additional time required to complete the job. I chose high-end "hardwood-like" plank tile, and it was well worth the higher cost. They did a beautiful job on the floor and the walls, and it looked just as I expected. As for the floor issues in the kitchen, they did more than I expected to shore up the floor before finishing it out. Even though I only gained about a foot more for the dining room, opening it up to the kitchen has made all of the difference in the world. The tile and finishing work they did was beautiful, too. I couldn't be happier with the result.
My only complaint was the general contractor. He just does not have the people skills for the job. Worse, he thinks he does. He made several comments about the tiles in contrast to what his wife said. I found him a bit rude.
Licensing
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