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Arrow Termite & Pest Control

Bug and Insect Pest Control Service, Termite Pest Control Service, Commercial Pest Control for Bugs and Insects Service,

About us

Arrow Termite and Pest Control Owner and operator David Garner, a Charleston native, has over 32 years in the industry. David is a member of The National Pest Control Association, Greater Charleston Pest Control Association and Better Business Bureau. Our technicians are well trained, most earning master termite technician certificates. All technicians continue training and education courses keeping Arrow current and cutting edge in new developments and technology. Our employees are required to wear uniforms and we maintain a drug-free environment. For contractors: Pretreatments are primarily treated with Bora-Care or Termidor. For homeowners: Post termite treatments are treated with Termidor.

Business highlights

36 years of experience

Services we offer

Encapsulations for crawlspaces, Moisture control, Mosquito Control., Termite & Pest control

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.762 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
6%
3
3%
2
2%
1
3%
Showing 1-25 of 62 reviews
Mary B.
Feb 2023
1.0
$4,050
On 5/5/22, we paid Arrow $4050 to finish encapsulating our crawl space. In 1/23, we had a foundation company inspect our home for potential foundation work needed. What they found in our crawl space was very concerning. I have pictures that show that the encapsulation work was done very poorly. You can see bare spots, torn plastic, water and mud over the plastic due to it not being properly attached and new fungus / mold starting to grow on our floor joists. Also, because it wasn’t properly sealed, there was new debris in the crawl space from animals bringing items in. Lastly, and almost most disturbing, the employee who did the work left old snake skins hanging on pipes rather than just disposing of them with other debris. The inspector is the first person to be in the crawl space since the work was done. We are now having everything removed and the crawl space encapsulated properly before we can have the foundation work done. I wanted to resolve this directly with the business but the owner, David Garner, does not believe that they did anything wrong. He says they did what they were contracted to do. I told him that the estimate Scott, the employee, wrote up said they they were completing the encapsulation (I have that estimate with Scott's writing which starts "to complete encap" and then he lists out several things they will be doing. Scott told me verbally that most of the area was covered properly and he would complete that covering. This was not done (or if so, done so poorly that you can't tell now 9 months later). If they felt that a better or replacement plastic encapsulation was needed, why wouldn't they have told me that? Either way, the encapsulation had to be completely redone. Mr. Garner said we should have let them correct it and I pointed out that at this point I could not trust them to do it properly. Updated: 3/14/23 - Two weeks ago, Mr. Garner's office called and told me that they were going to refund me the $2500 and he would call me the next day. When he called he was, again, very condescending and irritated (complaining about my complaint) and offered a $1500 settlement if I would remove my reviews/complaints on BBB and Angi. I didn't want to argue anymore so I accepted the $1500 offer to be done with this and agreed to remove those reviews. Trusting him (why, I don't know) I sent info to both to remove those reviews. Then I received, not the check, but a release he wanted me to sign. We had not agreed to it but I read through to see if it was acceptable - it said my complaint was 'doubtful’ and that he was basically buying his peace. Also, I would have to agree to confidentiality. And he even has the audacity to require that not only should the negative complaints be removed but UPDATE THEM WITH positive. I called and let them know I won't be signing this. Mr. Garner has been condescending and angry every time I've spoken to him. So, my husband called him the next day to try to resolve the issue and offered for us to sign a standard release for the settlement/refund. Mr. Garner will not return his phone call. He takes no responsibility and just keeps talking about how long they've been in business. Honestly, if he had apologized and been more concerned when I first spoke with him we probably could have resolved this.
Response from Arrow Termite & Pest Control
"I would like to explain what happened on this account: Scott went out to check Mrs. [Member Name Removed]'s house for termites and we treated it, but the house had plastic installed and the previous owners had installed a cheap dehumidifier at that time. Scott let Mrs. [Member Name Removed] know the situation under the house. The joists and subflooring had fungi and had moisture and we could go under and install a Santa Fe dehumidifier, condensation pump, which would drain the water from the dehumidifier outside, from under the house, and seal off all the vents. The dehumidifier, when you close off the vents and have 100% coverage, will dry out the wood. You need 19-20% moisture to have active fungi growth. We did this. If there were any areas that was not completely covered with plastic, I would have been more than happy to go back and make sure it was corrected. Arrow has been serving the Lowcountry for 34 years this year and I am very proud of my employees and the job they do. We are all trained in the work we do, but every now and then there might be a mistake. My plan is and has been from the day is started my business, if a customer calls and has a problem, we will there that day if not the next day. Mrs. [Member Name Removed] called to let me know she had another contractor to do the work without giving me at least a chance to correct it. I am very sorry this happened, but I wish we could have had a chance to make it right. I appreciate my customers and will do my best for them."

Nicole A.
May 2017
5.0
Yes, I recommend this pro
Did a good job. I was able to do yard work without getting bit
Response from Arrow Termite & Pest Control
"Thank You for your review. We appreciate your business."

Patrick S.
Dec 2016
2.0
$100
Not well. This was the second visit, 3 months after the initial visit. Clearly Arrow had taken no notes about our house during the first visit. They had to be corrected several times about what was agreed to. Tried to spray where they weren't supposed to spray. Did not bring any paste like they were supposed to. Although paid to spray the lawns they only did the parts of the lawn in which they thought they could be seen (we have video security around the house). They drove out exactly one hour after they drove in (again, video surveillance) so it became obvious what their primary goal was/is. The time the tech took out to call his boss about what the agreed service was and the time for him to re-park his truck twice all came out of our one hour.

Andrew D.
Dec 2016
1.0
It was fair. They didn't come for a follow-up treatment like they said they would. They billed me for extra things and they said there were no extra costs. I was not very satisfied. We still have roaches. They were supposed to come to do the outdoor treatments three times a year and they haven't done that. They billed me to do something on my yard which they didn't tell me there was an additional cost. I think they were on time.

Lorraine W.
Aug 2016
5.0
Yes, I recommend this pro
$800
I called Arrow Termite and Pest Control to inspect and treat my home for termites and other pests. Tim, the technician, came out and inspected, giving me a price. He came back to do the treatment on 7/27/2016. He was prompt and courteous, very pleasant to work with. He will come on a monthly basis to treat for other pests! I had a great experience with this company.
Response from Arrow Termite & Pest Control
"Thank You for your review and we do thank you for your business."

Terry W.
Aug 2016
5.0
Yes, I recommend this pro
$830

Spent close to 5 hours treating my home and installing the plastic.  Seemed to be very thorough and none of their competitors come close to beating their price. 

Response from Arrow Termite & Pest Control
"Thank You. We appreciate you business."

Matthew T.
Jun 2016
5.0
Yes, I recommend this pro
$225
unknown
Response from Arrow Termite & Pest Control
"Thank You for your review. We appreciate your business."

Sara D.
May 2016
5.0
Yes, I recommend this pro
$30
unknown
Response from Arrow Termite & Pest Control
"Thank You"

Amanda S.
May 2016
5.0
Yes, I recommend this pro
unknown
Response from Arrow Termite & Pest Control
"Thank You"

Jared M.
Apr 2016
5.0
Yes, I recommend this pro
$150
Prompt professional service.
Response from Arrow Termite & Pest Control
"Thank You"

Thang V.
Mar 2016
5.0
Yes, I recommend this pro
unknown
Response from Arrow Termite & Pest Control
"Thank you"

Nicholas S.
Feb 2016
5.0
Yes, I recommend this pro
unknown
Response from Arrow Termite & Pest Control
"Thank You"

Stephen B.
Feb 2016
3.0
$149
unknown

Joan H.
Feb 2016
5.0
$226
unknown
Response from Arrow Termite & Pest Control
"Thank You"

Margaret A.
Jan 2016
5.0
Yes, I recommend this pro
$75
very professional, very helpful, very pleasant
Response from Arrow Termite & Pest Control
"Thank You"

Sandra D.
Jan 2016
5.0
Yes, I recommend this pro
.
Response from Arrow Termite & Pest Control
"Thank you for your review. I do appreciate your business."

Marlene M.
Jan 2016
5.0
Yes, I recommend this pro
$69
Very professional. Wrote what was done (I was at work during the time) and listed what chemicals were used.  Very satisfied.
Response from Arrow Termite & Pest Control
"Thank You"

Linda B.
Dec 2015
5.0
Yes, I recommend this pro
$299
This company was prompt, courteous, and professional and I recommend them without reservation. Their price was considerably less than that being charged in this area by some other companies.
Response from Arrow Termite & Pest Control
"Thank You for the excellent review. We do appreciate your business. If you ever need quarterly pest control, please give us a call 843-873-0800"

Jorge C.
Nov 2015
5.0
Yes, I recommend this pro
unknown
Response from Arrow Termite & Pest Control
"We do thank you for the review. We appreciate your business."

Manya W.
Nov 2015
4.0
Yes, I recommend this pro
$75
They were good. They did come on time. They could have put extra spraying down because it seems like the mosquitoes came two days later probably because of the rains also.
Response from Arrow Termite & Pest Control
"Thank you for your review. If there is any problems please call our office. We appreciate your business. 843-873-0800"

Martha G.
Nov 2015
5.0
Yes, I recommend this pro
unknown

Frank T.
Nov 2015
5.0
Yes, I recommend this pro
$39
unknown

Charlotte O.
Nov 2015
5.0
Yes, I recommend this pro
unknown

Don P.
Oct 2015
5.0
Yes, I recommend this pro
$39
Did a great job. I was skeptical but it worked as promised.
Response from Arrow Termite & Pest Control
"Thank You for your business. We do appreciate it."

Amanda S.
Oct 2015
5.0
Yes, I recommend this pro
$39
Everything from booking the appointment to completion of the service went excellent. I'm so thankful I found this company for my pest control needs. I will definitely use them again and recommend them to everyone I know. Thanks for the excellent service!
Response from Arrow Termite & Pest Control
"Thank You so much for your trust in our company. We appreciate your business."
Showing 1-25 of 62

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Arrow Termite & Pest Control is currently rated 4.7 overall out of 5.

Arrow Termite & Pest Control accepts the following forms of payment: CreditCard

Yes, Arrow Termite & Pest Control offers free project estimates.

No, Arrow Termite & Pest Control does not offer eco-friendly accreditations.

No, Arrow Termite & Pest Control does not offer a senior discount.

No, Arrow Termite & Pest Control does not offer emergency services.

No, Arrow Termite & Pest Control does not offer warranties.