Approved Pro
911 Pool Rescue Cleaning and Repairs, LLC
Swimming Pool Cleaning and Maintenance Service, Swimming Pool Opening & Closing Service,
About us
Is your pool green, black, or simply not the oasis you want it to be? Whether your pool company let you down, missed an appointment, or you returned from a trip to find a ?green monster? waiting for you we have affordable solutions to bring your pool back to life. At 911 Pool Rescue Cleaning & Repair, we are locally owned and operated, proudly serving the Charleston Tri-County area. Honesty and integrity are at the core of everything we do, and we take pride in delivering reliable, high-quality service to both residential clients. We specialize in weekly pool maintenance, repairs, and seasonal cleanups with competitive pricing to fit every budget. Ask us about our Seasonal Maintenance Agreements for even greater savings! Whether you need a green pool recovery, routine cleaning, equipment repair, or new equipment installation, our team is here to help. We offer estimates in the Charleston Tri-County area and guarantee your satisfaction. Let us take the stress out of pool care so you can get back to what matters most ? enjoying your pool.
Business highlights
Se habla espanol
10 years of experience
Services we offer
Equipment Repairs & New Equipment Installation , Swimming Pool - Clean and Maintain, Swimming Pool - Opening & Closing Service
Reviews
4.418 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 11% |
Showing 1-18 of 18 reviews
Jeanette S.
Sep 2022
He has been very good with his communication.
Claudia B.
Jun 2022
Customer Beware! Elkin did a good job maintaining my pool for several years. In fact, I initially posted a positive review. However, he suddenly, with no warning or explanation, stopped coming and did not respond to my many calls and texts. I had set up an automatic advance bank payment for his monthly fee. I thought I had stopped the automatic payment, after he quit my service, but had failed to do so, and he cashed the bank check. I left several messages telling him it was a mistake, and to please return the $200. No word from him, and he got my $200 for no work. I would have understood if he needed to drop me as a customer because my home is more isolated, but he did not have the decency to give me an explanation. Also, I question his integrity and honesty for taking money that he did not earn.
Sharyn T.
Apr 2022
Owner called almost immediately. Very customer service oriented and very professional. Very fair priced Pool service has been started and so far very pleased and satisfied Thank you
Nicole D.
May 2021
Perfect!
Bret P.
Apr 2021
Elkin Installed a new pump and opened the pool for the season. We are very satisfied and highly recommend 911 pool rescue.
Bea L.
Mar 2021
He came when he said he would. He did charge a little more than i expected. But he did the job well. He is very friendly and discuses the job.
Troy J.
Feb 2021
Elkin has been taking care of our pool for the past two years. I have nothing to say but it is first class and the pool is always looking good. He is very professional, on time and goes above and beyond. I don't have to worry about a thing from cleaning the pool to the chemicals if needed. If you are looking for a pool service give Elkin a call you will not regret it.
Natalie M.
Feb 2021
Very professional, timely and goes above and beyond to make sure pool is crystal clean. I am pleased to have this company and have been satisfied with the service completely.
Janet C.
Jun 2020
Very good. Honest and reliable
Claudia B.
May 2020
I can't say enough good things about Elkin Ortiz, owner of 911 Pool Rescue. He came to evaluate our green pool when he said he would. He returned on a Saturday and got our pool sparkling clean by changing the sand, cleaning the filter and using the right chemicals. He returned on Sunday to vacuum the dead algae from the bottom of the pool. He is honest, and his rates are fair. We were so impressed with him, that he is now going to provide weekly pool maintenance for us. I highly recommend him!
Cynthia W.
Dec 2019
Stellar Service! After going through 2 different companies trying to open my pool, 911 Pool Rescue was able to get my up and running on less than 1 week! When it came time to setup maintenance, I made sure to get several quotes- most compnies wanted more than $400 a month to service my pool and that was Biweekly! 911 Pool Rescue was able to offer me an annual agreement for a FRACTION of the cost everyone else wanted AND it is WEEKLY service!!!! My pool is swim ready year round, ALWAYS crystal clear and they have NEVER missed an appointment. I cannot recommend them enough!! They are transparent in all they do and always go above and beyond. Bonus: They even put my packages in my backyard when I was out of town!! 5 Stars, all the way!!
Response from 911 Pool Rescue Cleaning and Repairs, LLC
"Thank you for the kind words. We enjoyed working on your pool and look forward to servicing for many years to come."
Judy B.
Jul 2019
We had no problems with the maintenance and cleaning of our pool. Elkin advised that the pump needed to be replaced. He replaced the pump, and we could not get a receipt or warranty from him. Upon asking repeatedly for this documentation, he avoided talking to us. My husband was physically unable to look at the pump, and I was too weak (due to chemotherapy from breast cancer). When I was able to get outside and look at the pump (Elkin had quit), with a different pool company, we saw that the pump was old and rusted. We were also told this was a pump for an in ground pool, NOT an above ground pool. After many attempts to resolve this, AND now having a pump that does not work in a matter of months, we will be pursuing other avenues to resolve this issue. He is NOT honest and took total advantage of our situation. My husband also has cancer and Elkin knew that he could not check his work.
Response from 911 Pool Rescue Cleaning and Repairs, LLC
"Thank you for your review. We are always looking for ways to improve our customers experiences. After reviewing this account it appears that contact in regard to this matter was made 7 months after the 1 year warranty and therefore was outside of the scope of work that was satisfactory upon completion. We apologize for any miscommunications on this matter. We value every customer regardless of status, or size and complexity of work. It is our goal each day to be completely transparent to our customers and ensure they understand any and all warranty protocol. We do NOT take advantage of anyone, rather (such as in your case) provide deeply discounted services to accommodate changing lifestyles."
Ronnie P.
Jun 2019
Very good company does what they say they will do
Sherrill O.
May 2019
He has answered questions, pool looks great, did exactly what we talked about. Thanks
Poncho V.
May 2019
Does what he says he s going to do. Very knowledgeable, professional, has great personality and people skills. Would recommend the company to anyone who has any pool issues.
Judi B.
May 2019
Anna D.
Feb 2019
He was on time, prompt and professional. He did the work faster than expected. He dealt with our animals and children appropriately.
Danielle S.
Feb 2019
They are very thorough and answered all my questions regarding good pool maintenance.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
911 Pool Rescue Cleaning and Repairs, LLC is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: Closed
Sunday: Closed
No, 911 Pool Rescue Cleaning and Repairs, LLC does not offer free project estimates.
No, 911 Pool Rescue Cleaning and Repairs, LLC does not offer eco-friendly accreditations.
No, 911 Pool Rescue Cleaning and Repairs, LLC does not offer a senior discount.
No, 911 Pool Rescue Cleaning and Repairs, LLC does not offer emergency services.
No, 911 Pool Rescue Cleaning and Repairs, LLC does not offer warranties.