Davis Services Inc

"Technician did diagnose the unit and found a motor that needed to be replaced and some other minor repairs, but with the age of the unit the technician mentioned they might want to pursue something with a warranty. All repairs were declined. The customer then started posting negative reviews saying someone had tapped the stuck motor with a hammer and sprayed it with WD40 and got it going for $25. When we explained that we don't "just get it going" but offer repairs we can warranty and stand behind, the story changed to someone sprayed it with contact cleaner and charged only $60. The latest story when I spoke to the customer by phone was there as a wire broken, so I don't know what to make of it, but the customer was told that if he sent us a copy of a service ticket where General Heating made the repair and charged only $25 or $60 or whatever it was, we would refund the diagnostic fee he paid us just to be done with it. I think anyone reading his reviews is not going to take him very seriously. He even admits himself that he was not there, so he really doesn't know what was discussed."

"The installation at [Member Information Removed] Road was in October of 2009, almost 10 years ago. We then received one service call in August of 2010 for a bad txv and another service call in June of 2012 for a bad capacitor. There are no notes to indicate anything unusual happened on those service calls, but there are notes in our system from July of 2012 that this is no longer the [Member Name Removed] residence, so not sure exactly how to respond to something from this long ago. Davis Services, Inc."

"The scope of the work was clearly written out in the proposal agreed to by Mr. [Member Name Removed]. Even after changes were made in an attempt to appease Mr. [Member Name Removed], He filed a BBB complaint and took us to arbitration and lost. At that time, it was agreed that we'd go back out and take care of a couple minor things that was satisfactory to both sides as a settlement. I would think that the posting of this review at this time violates that ruling and that settlement."

"Customer was offered the opportunity to join our Advantage Club to have both systems serviced and cleaned, but that offer was rejected. Total invoice was $144 for the diagnostic and a minor wiring repair. There's no mention of any other repairs being needed on the ticket."

"We do not have this address or customer name in our system, so I do not believe this review was given for the correct company. The pictures are of some type of chimney cap, not the type work we are involved in. Davis Services"

"Service tech quoted repairs and collected for work done while there. Customer, who was not even there, declined repairs by phone because she was gonna find the parts on the internet. Our technician explained that we have to order through distribution channels and left. Of course, you can find just about anything cheaper on the internet, but what happens if it don't work, or it's installed and/or setup wrong? This is a top of the line gas furnace that hasn't been serviced in 8 years."

"Two other technicians confirmed our technicians diagnosis of a bad compressor according to this customers own account, but yet we are the bad guys. The compressor was grounded and tripping the breaker Its ridiculous to believe a 4th company not only changed the system without checking anything , but took the time to reconnect the entire system back at their shop the next day and then call and tell the customer there was no problem with the unit. Now, for the past week Ms. [Member Name Removed] has been constantly calling our office and blasting us all over the Internet. Our technicians, two were on the call by the way, stand by their diagnosis and no, we are not paying for her new unit. The only thing true about this account is that we did take very good care of this customer and her system for 10 years and when the system dies, possibly storm damage, she calls three other companies that confirm the system needs to be changed. The total cost was $76 for the service call and diagnosis, not the $455 claimed."

"Only two visits and first was a demand service call on which customer purchased a Advantage Club membership and counted the service call as the first visit. A technician returned approximately 6 months later for the routine service and total ticket was $141, with $60 of that being for a media filter. Obviously, there are going to be things that can be corrected and/or improved on a 10 year old unit that hasn't been serviced regularly to increase it's effectiveness or lengthen it's lifespan. Most customers want their system to run as well as possible and last as long as it can and we offer options to take care of them, but there is no high pressure sales and it's totally up to the customer to approve or decline our recommendations."

"Customer attempted his own repair before calling us to repair it."

"Our prices are the same on weekends and holidays and are quoted before any repairs are made. Obviously, we can't quote repair prices over the phone before we get there because we don't know what the problem is until we get there. Of course, anyone can buy their own parts and make their own repairs, if they have the tools and expertise, but if they call a company to come out and make the repair they simply can't do it for the cost of the part when there's technician training, insurance, truck maintenance and so much other stuff that goes in to the price. Our prices for the value received are a fair and have been for the last 45 years."

"This was a plumbing call with the total ticket being $221 including the diagnostic of $89. Sorry, it didn't meet your expectations, but price was quoted beforehand and it was approved."

"Our tech was called out to give a second opinion after they felt they were being taken advantage of by a Waldrop technician. Our tech confirmed the Waldrop diagnosis, but also discovered the possible cause of the bad compressor, a bad indoor blower motor. Our tech recommended replacing the WHOLE system and left thinking that was what was going to happen after discussing it with the customer. At some point the customer made the decision to not replace the WHOLE system, but didn't make our comfort consultant aware of the problem with the indoor blower, which they admit in other negative reviews they have left that they knew. Our tech didn't talk repairs with the consultant because he was lead to believe the whole system was being replaced and the repairs weren't important. Once part of the system was replaced the bad indoor blower was discovered and a price was quoted and approved by the customer to change the motor. The motor was picked up in Greenville and replaced the next day by one of our service technicians and the customer paid the technician in full, for the job and the additional amount for the motor. We also offer window units to all of our customers who are waiting for equipment to arrive and such and did so in this case. Had the customer followed through and replaced the WHOLE system, the motor would have never been an issue, but once it was, it was taken care of quickly. We understand the customer took off work while the job was being performed, but at no time did we need or ask for help from the customer in diagnosing anything. While it would have been best in the long run to have replaced the entire system per our technicians recommendation, that is entirely up to the customer and we did what the customer decided they wanted to do."