Bill Kirkland Heating & Air Conditioning

Diagnosed and corrected Cooling System failure

They did a thorough inspection and found that a valve needed to be replaced on the boiler.  They repaired it immediately and completed the inspection.

My work is 65 miles from my house so I called the technician and asked if he would be back first thing in the morning. He said he would not know his schedule until 7:30 AM but would call me then to let me know when he would be able to come.  He did not call so @ 8:00 AM I called and left a message for him. Still no response so I called the office and told them I needed cancel because I needed to go to work.   Rescheuled the appointment for 5/4/2011 in order to get the tecnician to come first thing in the morning.  Waited until 9:00  that morning and no technician. Called the office, and was put into voicemail and left a message asking when the technician would come.  No call back by 9:30 so I called again. Was told the technican had to go on an "emergency" service call. Asked why I was not called  and was told she was not aware of  the schedule change.

Very well. This is the second time I have used this company and have been pleased both times. I requested a maintenance agreement because of the good service we received.

I didn't spend anything on their services. It went very well. I haven't paid them anything since they put the system in about 5 years ago so I can't comment on the price. They were quick to diagnose what was causing the problem.

We were very happy with them. They were prompt, courteous and very reasonable. We moved house and hired them to do the heating and cooling service.

Called repair man because trane xe1100 heat pump threw the breaker. When breaker was switched back on, unit smoked from underneath and threw breaker again. Repair man showed up around 10:30. Removed service panel on Heat pump and proceeded to check wires for shorts. Confirmed compressor was ok (whew!) and proceeded to check other components. Found there was a short in the crankcase heater. The man was very nice and I would call them again for any trouble I have with the system.

After problems with my heat pump, I called another HVAC repairman to look at the unit. He told me the compressor needed to be replaced and recommended replacing the entire heat pump rather than just the compressor. Bill Kirkland H&AC was one of the companies I called to get additional estimates on a new heat pump. Brian came from Bill Kirkland H&AC. He was clearly uncomfortable with the idea of replacing a 6 year old heat pump and performed diagnostics on the unit before offering an estimate on a new one. His diagnosis was that the relay controlling the inside fan had gotten stuck closed, causing problems with the heat pump. Replacing the relay was a $150 repair. Brian's description of the problem made sense to me and it seemed worth while to have him make the repair. Time will tell whether there is an underlying problem with the heat pump. I believe that Brian's proactive approach has saved me from replacing my heat pump several years too soon. Kudos to Brian!