Default business cover photo

ProCare Services and Additions LLC

About us

For over 15 years, ProCare Services team members have satisfied hundreds of clients. They appreciate our punctuality, cleanliness, responsibility, and above all, our attention to their needs in relation to design, construction and warranty. Our team is focused on changing the face of our industry, starting with the basics, that is why we carry a Residential Builder's License, Liability Insurance and a Performance Bond, over and above what is necessary so you know you are protected. As members of the Better Business Bureau and the Greenville Home Builder’s Association, we are helping to set the bar for professionalism in the remodeling industry. Our goal is to ensure a smooth worry free process from start to finish. We strive to provide excellent customer service and an exceptional product that you and ProCare Services can be proud of. We have such a wonderful community here in the Upstate. We are proud to call the Greenville area our home. We look forward to serving you!

Business highlights

23 years of experience

Services we offer

Additions, covered porches, decks, etc, fences, outdoor fireplaces, outdoor kitchens, outdoor living, patios, pavers, pergolas, renovations & grages, screen rooms, sun rooms

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.319 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
11%
3
0%
2
5%
1
11%
Showing 1-19 of 19 reviews
Patsy L.
Aug 2017
4.0
Yes, I recommend this pro
I haven't had any problems.

Carol B.
Jan 2016
1.0
$5,200
When confronted with the issue, the salesman was unprofessional and arrogant.  If you are interested in a quality product, with professional, ethical service, DO NOT use this retailer.
Response from ProCare Services and Additions LLC
"Mrs. [Member Name Removed]'s husband [Member Name Removed] purchased a grill and ventilation hood from the "Outdoor Living Sales Center" retail store. We printed and provided her husband prior to his purchase all the manufactures literature and installation instructions for the grill and ventilation hood as they had ANOTHER company building the outdoor kitchen for them as the husband told us he charged way less! Hmmm?? The installer is a framing carpenter who told us he isn't an outdoor kitchen builder but was doing this project for them. Both her husband and the installer came to the store multiple times to take measurements of the actual grill prior to starting construction and we provided them multiple times all the written documentation on installation, set up and appropriate use for the grill and ventilation hood straight from the manufacturer prior to their purchase. As a retailer "only" we don't get involved with individual aspects of their projects like where they are putting it. No different than Lowes selling you a grill. Retail stores sell grills and don't build kitchens. Outdoor Living Sales Center is a retail sales store and was not involved in designing or building of the grill and ventilation hood. Lastly, ProCare is not associated in any form, fashion or ownership with Five Star Sunrooms. This can be verified through the S.C. Secretary of State website. In sum, Mrs. [Member Name Removed]'s husband and the builder were provided all the documentation needed to safely determine if the grill and ventilation hood were correct for their application. We are sorry for the difficulties experienced but it falls outside of the responsibility of a retail store."

Hilary T.
May 2015
4.0
Yes, I recommend this pro
$20,000
They have good reviews although it took a long time for them to finish our project.  The interaction was okay. They quoted us four weeks but it took them six months however the work turned out to be beautiful.

George H.
Jan 2015
1.0
$12,500
Got the work done finally.Signed the contract on Sept 05, 2014. Was to be completed in 6/8 weeks. Took 19 weeks to complete. They were never here until Christmas.
Response from ProCare Services and Additions LLC
"We take customer satisfaction seriously and we are sorry to have disappointed you. I believe their was some confusion as to time frame to start the job vs. time frame to complete the job. Based on our back log of work most of our projects of your type have a start date of 6-8 weeks from signing of the contract, weather permitting of course. This 6-8 weeks shouldn't be confused with the actual time to complete the project after it is started. The time to complete the project is different for each project and is based on complexity, and scope of the project, weather, and the length of time it takes for the appropriate jurisdiction to inspect each phase of the work. We are often at a standstill while we wait for the inspector to arrive which can cause unforeseen delays. Same way with the weather, the only usually cold and wet winter also has an adverse affect on the time it takes to complete a project. Having said all that, we sincerely apologize for not meeting your expectations and we will take your feedback seriously to ensure future customers better understand the time schedule from signing of the contract all the way through completion."

Cheree A.
Jan 2015
5.0
Yes, I recommend this pro
$45,000
I was very impressed with the whole process!!!! The crew showed up and was very professional .They arrived ready to work and cleaned up the job site daily. They completed my project in a timely manor. The finished project looks better than i could have ever imagined . My husband and i are enjoying it more and more everyday.  Based on my personal experience i highly recommend there services. 



Kim F.
Jul 2014
5.0
Yes, I recommend this pro
$29,000
unknown

Antoinette P.
Jul 2014
5.0
Yes, I recommend this pro
$7,200
.

BOB G.
Sep 2013
5.0
Yes, I recommend this pro
We were very pleased with their work. I don't exactly remember how much it cost because we had an unusual situation where we already had a canvas roof on our screened patio. But I remember that of all the estimates, they were very reasonable. I thought the job was very well done. They were very timely in keeping their appointments, they were very thorough, and the workmanship was excellent. David was just outstanding.

Larry B.
Apr 2013
5.0
Yes, I recommend this pro
$9,500
Excellent quality & craftsmanship.  Very competitive quote that included extras others did not offer.  Deck was screwed down, not nailed.  Completed on schedule.  Had a minor door adjustment issue after completion.  Was out within a day to take care of it.  Very prompt & responsive.  Highly recommended.

Jim C.
Feb 2013
5.0
Yes, I recommend this pro
$10,000
removed old deck and front porch rails. very professional and friendly. Did what they said they would do in a timely manner . Removed all scrap and left job site clean. I will use them again when I need the service that they provide. Local contractors did in the surrounding area did not have the knowledge and experience that they did. You will not be disappointed with there work.

Dave S.
Jan 2013
5.0
Yes, I recommend this pro
$40,000
It went great. As I said, we built a new 5400 sq. ft. house & we had problems with so many of them. There were only 4-5 companies (out of over 20) that we were satisfied with, & Procare was the best. the deck is my wife's favorite part of the house & perfect because we entertain so much.

Vincent S.
Apr 2012
5.0
Yes, I recommend this pro
Their price was reasonable. I give them all a's. I would use them in the future.

Suzanne S.
Jul 2011
5.0
Yes, I recommend this pro
$8,000
Procare is a very professional, wonderful company to work with. Their work was exceptional and I would hire them again and recommend them to anyone. The quality of the work performed met and exceeded all of my expectations.

Heidi C.
Jul 2011
5.0
Yes, I recommend this pro
$2,400
They were on-time, on budget, and the results look great!

Michael P.
May 2011
5.0
Yes, I recommend this pro
$7,000
We contracted with Pro Care to build our 400 sf pt wood deck and they started on time as promised. It took about 10 days or so to complete. Hugo and his crew were great and responded to our slight modifications as the project progressed along. We feel they were very professional and built a quality deck for us. They were here working from morning to late afternoon, sometimes into early evening. We chose Pro Care not due to cheapest cost, which they were not, but of the professional manner that Chris Breen had during initial visit and how prepared he was in showing us the options and deck ideas. We are very happy we went with them. I would highly recommend this company to build your deck and make sure they send Hugo.

Linda F.
Apr 2011
5.0
Yes, I recommend this pro
$10,000
Very well.  They came as scheduled and worked a long day to complete the job before the holidays.  It was very cold but the project proceeded on schedule.  The cost estimate was accurate.  The workmen were professional and courteous.

Chris Y.
Apr 2011
2.0
$2,200
So my original review was excellent, and is included below, but the issues we had with this company after that fact have to be mentioned here to be fair to the Angie's List community.

Our fence started to warp almost immediately after installation, but we assumed this was normal. 6 months later we had a warped deformed mess that was visible to our entire neighborhood. We had 6x6's that were turned, 4x4's that were turned almost 90 degrees, 80% of a 90 foot section was worthless. I had paid Pro-Care $2200 for this, and an additional $1000 for another company to stain it. I called Chris Breen, the owner, and he promptly responded and came out to look at the job. He admitted it was the worst he had ever seen, we must have gotten "bad wood", and that he would "make it right". Fast forward 6 months. Chris still had not "made it right", claiming that no wood structure is warrantied against warpage and I basically needed to suck it up. He had been unable to get his supplier or manufacturer to reimburse him, so he felt it was fair to leave me hanging out to dry.  All of this after 6 months of going back and forth on his commitment to fix what he started and replace what was obviously not a normal defect. He did offer at one point to provide the labor if I purchased materials for the repair, which I declined. Why would I pay twice for a fence installation that the contractor admits is "the worst that he's ever seen"?

Did I mention that I had already referred another fence job to him (right after the initial build), which he had completed, thus adding more to his bottom-line then the cost of this repair?

Finally, after preparing to take Mr. Breen to small claims court, he very reluctantly agreed to replace the boards that he felt were an issue. He was very rude in person when he was here, never once taking the high road as the professional and I felt I had to constantly remind him I was only holding him to the commitments he made both verbally, and over email to fix this project. 

He gave direction to his crew to ONLY fix the boards that were absolutely unusable. They replaced 80% of one side, and several boards, posts, cross-beams through out the rest of the fence. The guys that actually did the work were again terrific, staying until very late in the evening to finish the job. 

It's amazing to me how a company with Pro Cares size and reputation can let what was probably a $500 cost repair, ruin one customer's opinion of them, which I have shared diligently with all my friends and co-workers. 

First Angie's List report:
It was excellent. They got the job done very quickly once they started (after a slight delay). Thomas was great with communicating and getting everything cleaned up. There was an issue with the gate but they came out and fixed it immediately. Chris, the owner, is very responsive to all inquiries.

Sharon A.
Nov 2010
5.0
Yes, I recommend this pro
They were absolutely fantastic. They were so great my husband wrote a letter to them which appeared in their advertising. He gave a lot of positive feedback. That was a company that my daughter and son-in-law had used and referred to us. I don't know how much we spent. My husband took care of that. There was not a thing I disliked about them. The thing I was impressed was for a small company their project manager called us every day to tell how things were going, what was done that day, and when they would be back which was usually the next day. His name was Chris Davis. He had a fantastic manner. The pricing was good. They weren't the most expensive, but they weren't the cheapest. They were the middle of the road. They were very professional, very communicative, and very responsible. They cleaned up after themselves every day. They even worked in the rain because they said they would be here. I would use them again in a heartbeat.

Rich D.
Sep 2008
5.0
Yes, I recommend this pro
$22,000
They were great all the way through the project.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

ProCare Services and Additions LLC is currently rated 4.3 overall out of 5.

ProCare Services and Additions LLC accepts the following forms of payment: CreditCard

Yes, ProCare Services and Additions LLC offers free project estimates.

No, ProCare Services and Additions LLC does not offer eco-friendly accreditations.

No, ProCare Services and Additions LLC does not offer a senior discount.

No, ProCare Services and Additions LLC does not offer emergency services.

No, ProCare Services and Additions LLC does not offer warranties.