ProCare Services and Additions LLC

I haven't had any problems.

When confronted with the issue, the salesman was unprofessional and arrogant.  If you are interested in a quality product, with professional, ethical service, DO NOT use this retailer.

They have good reviews although it took a long time for them to finish our project.  The interaction was okay. They quoted us four weeks but it took them six months however the work turned out to be beautiful.

Got the work done finally.Signed the contract on Sept 05, 2014. Was to be completed in 6/8 weeks. Took 19 weeks to complete. They were never here until Christmas.

I was very impressed with the whole process!!!! The crew showed up and was very professional .They arrived ready to work and cleaned up the job site daily. They completed my project in a timely manor. The finished project looks better than i could have ever imagined . My husband and i are enjoying it more and more everyday.  Based on my personal experience i highly recommend there services. 

Original conversations and meetings were generally good and they understood what we wanted to create a backyard outdoor living environment. After the contract was signed, they were unable to deliver agreed upon timelines and a portion of products/services stated in the signed contract. As work progressed past the original agreed upon completion time, they suggested product and layout substitutions which was difficult to acknowledge due to out of town travel and without pictures or samples. Bottom line, we were left spending many hours researching the costs of every aspect of the work (no detail in original contract), negotiating a reduced price due to Procare completing only a portion of originally contracted work and overpaying for the work completed based on several additionally attained quotes in the last 30 days. They appear to be good at being accessible to talk and certain types of improvement projects, but certainly not all work.

unknown

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Very professional job.

We were very pleased with their work. I don't exactly remember how much it cost because we had an unusual situation where we already had a canvas roof on our screened patio. But I remember that of all the estimates, they were very reasonable. I thought the job was very well done. They were very timely in keeping their appointments, they were very thorough, and the workmanship was excellent. David was just outstanding.

Excellent quality & craftsmanship.  Very competitive quote that included extras others did not offer.  Deck was screwed down, not nailed.  Completed on schedule.  Had a minor door adjustment issue after completion.  Was out within a day to take care of it.  Very prompt & responsive.  Highly recommended.

removed old deck and front porch rails. very professional and friendly. Did what they said they would do in a timely manner . Removed all scrap and left job site clean. I will use them again when I need the service that they provide. Local contractors did in the surrounding area did not have the knowledge and experience that they did. You will not be disappointed with there work.

It went great. As I said, we built a new 5400 sq. ft. house & we had problems with so many of them. There were only 4-5 companies (out of over 20) that we were satisfied with, & Procare was the best. the deck is my wife's favorite part of the house & perfect because we entertain so much.

Great, everything was done to  perfection.

Their price was reasonable. I give them all a's. I would use them in the future.

Procare is a very professional, wonderful company to work with. Their work was exceptional and I would hire them again and recommend them to anyone. The quality of the work performed met and exceeded all of my expectations.

They were on-time, on budget, and the results look great!

We contracted with Pro Care to build our 400 sf pt wood deck and they started on time as promised. It took about 10 days or so to complete. Hugo and his crew were great and responded to our slight modifications as the project progressed along. We feel they were very professional and built a quality deck for us. They were here working from morning to late afternoon, sometimes into early evening. We chose Pro Care not due to cheapest cost, which they were not, but of the professional manner that Chris Breen had during initial visit and how prepared he was in showing us the options and deck ideas. We are very happy we went with them. I would highly recommend this company to build your deck and make sure they send Hugo.

Very well.  They came as scheduled and worked a long day to complete the job before the holidays.  It was very cold but the project proceeded on schedule.  The cost estimate was accurate.  The workmen were professional and courteous.

So my original review was excellent, and is included below, but the issues we had with this company after that fact have to be mentioned here to be fair to the Angie's List community.

Our fence started to warp almost immediately after installation, but we assumed this was normal. 6 months later we had a warped deformed mess that was visible to our entire neighborhood. We had 6x6's that were turned, 4x4's that were turned almost 90 degrees, 80% of a 90 foot section was worthless. I had paid Pro-Care $2200 for this, and an additional $1000 for another company to stain it. I called Chris Breen, the owner, and he promptly responded and came out to look at the job. He admitted it was the worst he had ever seen, we must have gotten "bad wood", and that he would "make it right". Fast forward 6 months. Chris still had not "made it right", claiming that no wood structure is warrantied against warpage and I basically needed to suck it up. He had been unable to get his supplier or manufacturer to reimburse him, so he felt it was fair to leave me hanging out to dry.  All of this after 6 months of going back and forth on his commitment to fix what he started and replace what was obviously not a normal defect. He did offer at one point to provide the labor if I purchased materials for the repair, which I declined. Why would I pay twice for a fence installation that the contractor admits is "the worst that he's ever seen"?

Did I mention that I had already referred another fence job to him (right after the initial build), which he had completed, thus adding more to his bottom-line then the cost of this repair?

Finally, after preparing to take Mr. Breen to small claims court, he very reluctantly agreed to replace the boards that he felt were an issue. He was very rude in person when he was here, never once taking the high road as the professional and I felt I had to constantly remind him I was only holding him to the commitments he made both verbally, and over email to fix this project. 

He gave direction to his crew to ONLY fix the boards that were absolutely unusable. They replaced 80% of one side, and several boards, posts, cross-beams through out the rest of the fence. The guys that actually did the work were again terrific, staying until very late in the evening to finish the job. 

It's amazing to me how a company with Pro Cares size and reputation can let what was probably a $500 cost repair, ruin one customer's opinion of them, which I have shared diligently with all my friends and co-workers. 

First Angie's List report:
It was excellent. They got the job done very quickly once they started (after a slight delay). Thomas was great with communicating and getting everything cleaned up. There was an issue with the gate but they came out and fixed it immediately. Chris, the owner, is very responsive to all inquiries.

They were absolutely fantastic. They were so great my husband wrote a letter to them which appeared in their advertising. He gave a lot of positive feedback. That was a company that my daughter and son-in-law had used and referred to us. I don't know how much we spent. My husband took care of that. There was not a thing I disliked about them. The thing I was impressed was for a small company their project manager called us every day to tell how things were going, what was done that day, and when they would be back which was usually the next day. His name was Chris Davis. He had a fantastic manner. The pricing was good. They weren't the most expensive, but they weren't the cheapest. They were the middle of the road. They were very professional, very communicative, and very responsible. They cleaned up after themselves every day. They even worked in the rain because they said they would be here. I would use them again in a heartbeat.

They were great all the way through the project.