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ProCare Services and Additions LLC

Founded 2002 • With Angi since September 2008

4.1

(33) Verified Reviews

Service Categories

General Remodeling

Outdoor Kitchens

Description

For over 15 years, ProCare Services team members have satisfied hundreds of clients. They appreciate our punctuality, cleanliness, responsibility, and above all, our attention to their needs in relation to design, construction and warranty. Our team is focused on changing the face of our industry, starting with the basics, that is why we carry a Residential Builder's License, Liability Insurance and a Performance Bond, over and above what is necessary so you know you are protected. As members of the Better Business Bureau and the Greenville Home Builder’s Association, we are helping to set the bar for professionalism in the remodeling industry. Our goal is to ensure a smooth worry free process from start to finish. We strive to provide excellent customer service and an exceptional product that you and ProCare Services can be proud of. We have such a wonderful community here in the Upstate. We are proud to call the Greenville area our home. We look forward to serving you!...

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Verified Reviews

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A few reviews for this pro…

1.0

01/28/2016

When confronted with the issue, the salesman was unprofessional and arrogant.  If you are interested in a quality product, with professional, ethical service, DO NOT use this retailer.

DESCRIPTION OF WORK
First ProCare Services has now changed it's name to Five Star Sunrooms.  That could be a red flag.  Second they sold us a product that was not designed for the specific use that we communicated.  Even the manufacturer confirmed this and indicated that because of the non-disclosure of this appliance's proper installation location, insurance companies would not cover any damage.  Their installer converted it incorrectly from propane to natural gas.  This caused a potentially very dangerous situation, had we not detected the gas leak in the middle of the night.  The gas company indicated there could have been an explosion or fire, given the amount of gas leak coming from the appliance.  

CATEGORY decks,remodeling,sunrooms

SERVICE PROVIDER RESPONSE

Mrs. [Member Name Removed]'s husband [Member Name Removed] purchased a grill and ventilation hood from the "Outdoor Living Sales Center" retail store. We printed and provided her husband prior to his purchase all the manufactures literature and installation instructions for the grill and ventilation hood as they had ANOTHER company building the outdoor kitchen for them as the husband told us he ch...
2.0

05/28/2015

We contacted ProCare to give us an estimate for the screened in porch in August  of 2014.. Originally the Service Representative arrived promptly and said he will give us an estimate shortly. After some time we received an estimate that was by far much higher that what they charged our neighbors for the same project. We found that the the ownership has changed and that was the cause. In March of 2...

DESCRIPTION OF WORK
Attempted to give us estimates for screened in porch

CATEGORY decks,sunrooms

4.0

05/12/2015

They have good reviews although it took a long time for them to finish our project.  The interaction was okay. They quoted us four weeks but it took them six months however the work turned out to be beautiful.

DESCRIPTION OF WORK
They put down new flag stone, built an outdoor kitchen and covered our patio.

CATEGORY concrete repair,hardscaping,stamped concrete

1.0

01/24/2015

Got the work done finally.Signed the contract on Sept 05, 2014. Was to be completed in 6/8 weeks. Took 19 weeks to complete. They were never here until Christmas.

DESCRIPTION OF WORK
Build a 10 x19 screen porch. Poured new concrete patio10x36

CATEGORY concrete repair,decks,landscaping

SERVICE PROVIDER RESPONSE

We take customer satisfaction seriously and we are sorry to have disappointed you. I believe their was some confusion as to time frame to start the job vs. time frame to complete the job. Based on our back log of work most of our projects of your type have a start date of 6-8 weeks from signing of the contract, weather permitting of course. This 6-8 weeks shouldn't be confused with the actual time...
5.0

01/22/2015

I was very impressed with the whole process!!!! The crew showed up and was very professional .They arrived ready to work and cleaned up the job site daily. They completed my project in a timely manor. The finished project looks better than i could have ever imagined . My husband and i are enjoying it more and more everyday.  Based on my personal experience i highly recommend there services. 

DESCRIPTION OF WORK
Procare Services  Installed a beautiful Sunroom on the back of my house and a paver patio and firepit in my backyard.

CATEGORY decks

Services Offered

Additions, screen rooms, sun rooms, outdoor living, decks, pergolas, fences, renovations & grages, outdoor kitchens, outdoor fireplaces, pavers, patios, covered porches, etc

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, PayPal, American Express, Financing Available
Senior Discount
No
Emergency Service
No
Warranties
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