Dolly's Roofing

Hiccups with the quoting process but after they were hired, went very well

We got a new roof, our original roof was not properly installed. The roof crew came a day later than planned- weather delay. The crew was fast. Had old roof off in about 2.5 hours and ready for the new layer. The crew moved our deck chairs from where they were stowed and sat in them- ok. Then later when they finished, they sat in chairs, broke a stowed ottoman by sitting on it, were laying in my child’s hammock. Then they left all furniture out, did not apologize for breaking our property, did not pick up nails as promised. They sent someone end of day who got some nails but did not roll the yard as we were told. We bought a magnetic roller because we have animals and picked up more than 100 nails and staples. The office folks did not call to apologize or offer any cost reduction for the unprofessional behavior of the crew. Did not offer reimbursement because we rolled our yard out of our own safety concerns. Atrocious service. Sexist. Single women do not hire them. You’ll get a decent roof but nothing more.

The work was done very well, they get a 10 from a scale of 1 - 10.

I hired Dolly to repair a poorly installed roof. Their repair was also bad; they did not fix the roof leak. However, the owners were good about repairing the repair and refunding money. That part of the service was impressive.

The guys were very responsive and punctual - took pictures, did their best to seal up our leaky skylights, and made recommendations on what to do next. They mentioned having someone reach out with a quote for a new roof, but sadly we never got the follow-up.

They were great in answering our many questions, showing up to give an estimate and at the scheduled date, and completing the work on time. The roof looks great! The price seemed a little high, but we went with the 50 year shingles because we have listed our house for sale. Really pleasant and professional people.

The price was very competitive, their team was very responsive and follow-up was excellent.

Excellent job was performed. Workers showed up on date and time scheduled. Workers were very professional and had yard cleaned up after job was completed. Extremely happy with the work & service from Dolly's Roofing. Any questions I had could have been answered over the phone, but instead of returning my call Charles showed up in person to answer any and all questions that I had within an hour of my call.

AAA+++ Very, very reasonable price with excellent workmanship, great products, awesome clean up through out project, very professional, and expert roofing company!!!!! I would highly recommend them to anybody!!!!! Communication was easy, prompt and accurate. Very, very, very pleased and satisfied with Dolly's Roofing.

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It was fine. They did a good job. Just that they did a good job, very professional and did what they said that they are going to do.

Dolly's team showed up on time and worked long hours to finish my roof within the 2 days promised. Very polite and professional. Did an excellent clean-up. Kinda pricey but I got 50 yr shingles. My only complaint is a section of my gutter was bent from a ladder placed against it. The rep promised to send someone out to either repair or replace it which has not happened yet -two months later. It is not damaged but is an eyesore being on the front of house right in the middle. My eye is drawn to it any time I am on the front porch. Hopefully they will keep their word and fix it.

Roof really went pretty good. Straight and pretty. They did wear the heck out of some of the shingles walking all over them with standard shoes so that's kinda irritating with a new roof. All the little stones are gone from some of the edges of some of them. They didn't do a super great job with beauty and pride....didn't miter the drip cap joints (just two square edges meeting at and angle, left some funny little bumps in the roof, edge cutting of the shingles was rough not smooth and they left nails all over the place. Even when I asked them to remove the nails from the ridge vents that came "pre-installed" they didn't do it completely. I still had to go remove 10-15 myself. The pride in workmanship was just not an A. Then there is the gutter caps & sealing. Because of horrible repsonsiveness, they ended up having to come back 3 times to get it right. Had they just returned my calls/emails/texts we probably could have had it right the second time. In the end the gutter guards are/were installed very nicely. However, again a professionalism issue, all the joints of the gutters still leak because they never took the time to actually wipe the little stones away before they caulked them. They just laid caulk over dirty gutter metal and so they still leak at the joints. I'm too tired to call them back out again to fix this a forth time. So the main part of the jobs was pretty darn good, but professional details and accuracy was very lacking.

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Noticed our soffit was sagging and we were worried about squirrels getting in the attic. Called Dolly's late on a Friday afternoon. Jill rearranged the schedule to have a team here early Saturday morning. They were right on time. They had all the right equipment. They knew right what to do. Very happy with the service and professionalism. Will definitely use them again if the need arises. 

Everyone was courteous and professional. We are happy with the work.

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All employees were professional and friendly. We had one instance of communication that was difficult (was honestly our fault not understanding scope of work), but the owner himself helped us resolve the problem quickly. They were great about working with our insurance company, and very helpful in that process. The job itself took a little longer than they anticipated (half a day), however, it was done extremely well, and clean up after the job was over was superb! We were very pleased with how each step was handled and how nice they were about any issues we might have had. Very professional and would definitely use them again!!

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Mr. Dolly's crew arrived on time and completed the job in 3 days while fighting rain and inclement weather.  The roof looks fantastic and we couldn't be more pleased with the attention to detail and the quality of work performed.  I would highly recommend Dolly's Roofing to all that appreciate a honest man and great quality workmanship.

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Please read all review, starts off bumpy but a happy outcome.   Dolly's Roofing first came out to our house to give an estimate on the hole in the ceiling in our hall. They also took a look at the roof. I purchased a deal on Angie's List stating that if you pay $40, they come out (usually a $100 cost) and also will do $100 repair (sounding like a $200 value). When Jason arrived, he explained that it was saying they come out and do minor repairs ($100 value) but not additional $100 repair work. I explained that was misleading. That was my biggest problem. BUT once I continued to work with them, they where reliable and responsive!
Jill, who made the appointments and handled my case, was great. Very responsive and always kept in contact.
Jason, who made the estimate and replaced the roof, even came out and put a tarp on the roof while we weren't home, to make sure none of the rain came in while we were gone. 
Jeremy (I think) was the inside man, re-patching in ceiling in the hall, was very nice and continued to come back until the work was complete. He came back several times, making sure he liked the outcome of the ceiling. 
One other small problem I had was I found a total of about 8 nails in the yard, when they replaced the roof. I did not like that because I have a baby and two dogs. But I know its unrealistic to find every nail, when there are hundreds. I also did not like that they did not put back the furniture they moved outside once they were finished with the roof. But those are small things.
They were quick to respond and reliable. They came promptly almost every time and the outcome of the roof and ceiling are great. Overall I would recommend them to a friend.

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