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Comfort Monster Heating & Air / Absolute

About

Founded 2012 • With Angi since November 2012

Offering 0% financing for 60 months! We are a full service Heating and Air Conditioning Company providing quality service and installation. If you have a heating or cooling problem, we have the answer. One of most important qualities about our staff is experience. On Average our employees have 12 to 14 years experience. We are also a non commission based company. We have no salesman. We want you to get the repairs you need and the products you want installed, period....

Awards and Badges

Angi Certified

Business Highlights

Emergency Services OfferedEmergency Services Offered

Verified Reviews

4.9

(218) Verified Reviews

Ratings Distribution

5

198

4

10

3

2

2

1

1

7

Rating Details

Price

4.8

Professionalism

4.9

Punctuality

4.9

Quality

4.9

Responsiveness

4.9

Read reviews by category

HVAC Companies (218)water heaters (1)
Showing 1-25 of 218 reviews
5.0

07/09/2020


John A.

They were professional and excellent

Description of Work
Installed a new AC

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 06/27/2020

1.0

06/16/2020


Keith S.

Had another service company come out was only 2. 5 lbs low and was fixed by another person. Absolute wanted to sell me a new unit, said couldn't fix the one I have. Hired another provider. Would not recommend to older people they are very convincing for replacing,with buying a new unit

Description of Work
They said 9 lbs of refrigerant was needed

Category heating & air conditioning/hvac

Work Completed On 06/16/2020

5.0

06/14/2020


April B.

The employee that did the maintenance and diagnostic testing was extremely polite and did a great job. He made sure to ask if I had any concerns and talked over EVERYTHING he did and gave us great tips to keep our unit in good shape. An excellent company if we ever have to have any type of work done that this company does we will be using them and only them from here on out! Thanks for the outstanding service!

Description of Work
Regular maintenance and diagnostic testing.

Category heating & air conditioning/hvac

Cost $85

Services Performed? Yes

Hire Again? Yes

Work Completed On 06/08/2020

5.0

06/10/2020


James I.

All I have to say is that Absolute Comfort Heating and Air Conditioning exceeded our expectations on the installation of our new Trane heat pump! Alex was our point of contact, and he was very knowledgeable, and courteous. The installation crew arrived on schedule and impressed us with their expertise! Robert, Courtland and Cody got right to work and took out the old system… and then installed our new heat pump. They were all knowledgeable, friendly and courteous… answering any questions we had! One day! We have cool air tonight! Thanks guys!

Description of Work
Replace @5 year old heat pump

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 06/10/2020

5.0

12/09/2019


Alexander D.

Everything went well and as stated, very satisfied. Installation of new full system.

Description of Work
Install unit

Category heating & air conditioning/hvac

Cost $10,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 12/02/2019

1.0

12/08/2019


Archie and Tina M.

Approximately 2 or so years after this unit was installed, the Blower Motor went out on the product. I called the Dealer and complained, as this was not something that I would expect from a "quality" product. Now, the Auxiliary Heat continues to run, increasing my power bill, and come to find out, I have a bad Sequencer. I cannot purchase and have a sequencer installed at this time, due to the holidays. I can barely afford the power bill. After further investigation, the Sequencer is running at 34 ohms, according to the meter. I have already complained to this dealer once but this business practice of cheating people is absolutely unethical to the point where I am not sure whether to report Lennox or Absolute Comfort Heating & Air Conditioning to the BBB (who I found on Angie's List). I can provide pictures if needed.

Description of Work
Blower Motor/Sequencer

Category heating & air conditioning/hvac

Cost $350

Services Performed? Yes

Work Completed On 08/08/2018

Images

Review for Comfort Monster Heating & Air / Absolute - 331 E Main St, Rock Hill, SC - 38274658

+2 More

5.0

10/14/2019


Jason S.

Excellent service. Got brand new HVAC units and had the coils replaced. They were thousands less than the other three bids. Came in laid drop cloth to make sure nothing would be tracked in. Very polite and quick and cleaned up when they finished. A++ Service will recommend and hire again.

Description of Work
HVAC Replacement

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 10/14/2019

5.0

10/14/2019


Justin M.

Very well. Alex and his crew went above and beyond with my project. Everyone should hire this company without reservation!

Description of Work
New AC unit and replacing Duct lines and exchanges.

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 10/14/2019

5.0

10/10/2019


Amber D.

I was given an order date/install date right away. The tech that came to the house was knowledgeable and friendly. In a very timely (and clean) fashion the job was done! I couldn’t believe it was that painless. It was carefully explained to me how the unit should be serviced, the expected life of the product and the quality of my purchase. No pushy sale pitch. I will only use this company for all work that needs to be done on my home. Looking forward to having a gas line safely installed soon! I’m happy to spend my money with an honest, small business family man who employs local techs that are trained professionals. Couldn’t be happier with Absolute Comfort.

Description of Work
My HVAC unit died in the middle of the summer!

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/01/2019

5.0

05/31/2019


Kara S.

I contacted Shawn after being referred by my neighbor. He is fantastic! My regular heating/air company suggested that I replace my entire heating/air system, which I did not find appropriate considering the system is only 7.5 years old. Shawn troubleshooted my issues over the phone and then made time over the Holiday weekend to pump Freon into my system to help cool down my house prior to my coil being replaced. He took time to walk me through my options and what I realistically needed at this point without trying to “up-sell” me on additional services. Shawn was extremely thorough, professional, knowledgeable and courteous. He got me back up and running within 3 days of contacting him - something the “big box” company was unable to do. I am very pleased and will be using Absolute Comfort moving forward.

Description of Work
AC Coil replaced. Freon added to system.

Category heating & air conditioning/hvac

Cost $3,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 05/28/2019

5.0

05/25/2019


Jeannie W.

Returned call promptly, was on time and fixed the problem! Love Absolute Comfort and highly recommend.! They do great work!!

Description of Work
AC stopped working

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 05/25/2019

5.0

04/30/2019


jane P.

The salesman, Alex, came out to talk to us. He was very professional and we were very comfortable with him. The Technicians were on time (Robert and Donnel), very professional again and did quality work. Would highly recommend them to anyone needing this service.

Description of Work
installed new HVAC unit

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 04/30/2019

5.0

11/28/2018


KATE K.

They were quick , efficient, and answered all questions. There was a little glitch, but they came out immediately and fixed it.

Description of Work
I had a new heat pump, variable fan, and lineset installed.

Category heating & air conditioning/hvac

Cost $7,093

Services Performed? Yes

Hire Again? Yes

Work Completed On 10/31/2018

5.0

11/13/2018


Lisa L.

We have used Absolute Comfort Heating and Air for over a year now. Each time we have used their services, Shawn has been able to find the cause of the issues with our systems without having to order major parts or replace the old systems. Shawn and his team are professional, dependable, trustworthy, honest, and the ABSOLUTE best out there. We were so lucky to find these guys after years of having bad experience with other companies. They went above and beyond to ensure our family (with new baby) was warm in our home- (ie: they came out the same day that we called and made a trip after hours to fix another issue) so thankful guys!

Description of Work
A/C stopped working twice and heater went out on upstairs unit

Category heating & air conditioning/hvac

Cost $500

Services Performed? Yes

Hire Again? Yes

Work Completed On 11/12/2018

5.0

10/11/2018


Brenda W.

I got a very competitive quote and decided to replace the system. They arrived on time and discussed the process. Once completed, they showed me the differences from my old system.

Description of Work
My air conditioning system stopped working and I was contemplating repair versus replacing the HVAC system

Category heating & air conditioning/hvac

Cost $6,200

Services Performed? Yes

Hire Again? Yes

Work Completed On 10/11/2018

5.0

08/09/2018


Tayler H.

The technician arrived on time and was very professional. He was very helpful and took the time to explain all possible issues with me. I will definitely use this company in the future.

Description of Work
System not cooling properly

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/20/2018

5.0

08/06/2018


Janet J.

Alex gave me a quote for a new system 2 years ago but I have been trying to hold out on replacing it. I saved his info as he was so professional and seemed very honest. I had to replace both units last week and I can't begin to tell you the incredible job that they did! I was so blown away by their professionalism and the quality of their work. It is sometimes hard to find honest and skilled contractors but this company met and exceeded all of my expectations! The owner Sean is also one of the best I have ever worked with! Thank you for an amazing job!! I will definitely recommend your company to anyone in need of service!

Description of Work
Installation of 2 new AC units

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 08/01/2018

5.0

08/06/2018


Michael Q.

We recently had some trouble with out 13 year old HVAC system. I decided to entertain a few quotes to see if we should replace it. A few companies provided estimates but there were none better than Absolute Comfort. We were provided 3 quotes by Absolute, each for a different configuration. Alex the company sales person and HVAC engineer, spent a good deal of time going through each option including the features of each. He patiently answered all of my questions and was obviously very knowledgeable. It turns out that he quoted a price for the top of the line that was the same price as some of the quotes I received from other companies for substantially inferior configurations. He made the decision easy. On the day of the installation, two professionals arrived and I worried that there was no way they could remove the existing unit and install the new one. They had to drop the attic stairs to get the old out. No way I thought. I was wrong! Robert and Darnell did all of the work and had the house cooling again in 6 hours (Alex came to help with the stairs). Amazing work and they even took a short lunch! They replaced the attic stairs but unfortunately damaged some molding around the portal. If that was the worst of it, then I was satisfied. They were not done though. They took pictures of the area and sent them to the office. Absolute then sent out a trim man to repair the slight damage and followed up to insure that I was satisfied. This experience reminded me of the "old days" when there were highly capable, professional and honest tradesmen. These guys all knew their craft and I feel extremely lucky that I made the decision to go with Absolute. Thanks Alex, Robert, Darnell, and you too Rick!

Description of Work
Replace REsidential HVAC

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/20/2018

5.0

07/28/2018


Ealem L.

Excellent. They showed up on time and did the work as promised. There were no additional charges. One happy customer

Description of Work
replacement of Air cond unit

Category heating & air conditioning/hvac

Cost $3,600

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/20/2018

5.0

07/17/2018


Mathew W.

Once we decided that we were going to have to change our entire system Absolute Comfort made the process super simple. Alex came out and gave us three options at various price points. Quoted us great prices at each level with equipment that met our goals and our needs. The crew that came out today to change everything except our ducts did the job in 7 hours, were professional, and quite honestly two of the nicest people I have met. I joke with my wife that I almost shed a tear this evening watching the thermostat go down as we were using the gas stove and oven. If you're looking for someone to do the job and do it right I wholeheartedly Absolute Comfort.

Description of Work
Replave HVAC System (Everything except ducts)

Category heating & air conditioning/hvac

Cost $12,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/17/2018

5.0

06/20/2018


John J.

Needed to replace an aging AC unit. Alex stopped by the next business day and gave me a very detailed, competitive quote, along with attractive financing options. The installation crew arrived on time, were friendly & professional, and patiently answered all of my questions. Everything went smoothly and they cleaned up afterwards. Would recommend them highly.

Description of Work
AC Unit Replacement

Category heating & air conditioning/hvac

Cost $4,900

Services Performed? Yes

Hire Again? Yes

Work Completed On 06/20/2018

5.0

05/25/2018


tracy H.

Sean was right on time and performed the annual servicing of my HVAC. He was very professional and honest. The price was great too. Will definitely use him again.

Description of Work
A/C servicing

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 05/22/2018

5.0

03/26/2018


Angela A.

Could have charged to repair but fixed what old company had rigged to get me to buy new furnace. Very honest company!

Description of Work
furnace would not turn on

Category heating & air conditioning/hvac