Boat N Rv Megastore

We came into Boat N RV looking to purchase repair parts for my Winne. My wife began looking at the various RV's in the lot. The salesman came out and showed her a couple with the floor plan she liked. The parts were not available at their location so I joined my wife looking at the various Motor homes. We found one we like so I asked the salesman some questions I had. I am disabled and have a hard time moving around.
Question #1 Where is the Spare tire? His Response: Under the vehicle
Question #2 Does the Engine alternator charge the house batteries when the engine running? His Response: Yes
Question #3 Has the vehicle been serviced and the engine oil changed since you got it in? His Response: Yes, the motor home has been completely checked and serviced.
Question #4 Can I take the motor home for a drive? His Response: Yes
On the drive. Vehicle preformed well.
Question #5 while on test drive. Do you know of any problems with this vehicle? No, Like I said, we went over everything when we serviced it.
When the drive was finished I started the generator, which I used to supply power the the air conditioner and gas heater. All worked well.
I tryed the power awning and room slide, both functioned. I noted the house battery indicator showed charging or replacement needed and the toilet was leaking.
The Manager, Salesman, Service manager and head mechanic inspected my Winnebago View Motor home. Upon their inspection,
We met with the manger to negotiate the deal. The manager pointed out the repairs the Winnebago would need and estimated the costs to repair and adjusted my motor home value down. We agreed on the final price and the loan Rate of 3.99%.
When the loan approval came back the rate was 6.99%. The manager said it was because our credit score was 715 and it needed to be 720 for the best rate. I questioned the score but did not have a means of checking it at that time. Upon returning home I found our score to be a minimum of 725 with all the credit bureaus.
We purchased the unit and moved it to next to our old RV to transfer our belongings. The mechanics changed the toilet and said they would change the battery in the morning and went home for the night. When they left I noticed a awning which covers the slide out when it is out was missing.
The next morning the mechanic change the battery. I asked him to check the spare tire for me and where the awning cover was?
His Response: There is no spare tire under the vehicle and to see the service manager about the awning which covers the slide
out.
I went to see the service manager who said to see the store manager. I told the store manager the spare tire was missing and so was the awning over the slide out. His response: How do I know that an awning is supposed to be over the slide out. A cover only keeps debris off the top and is not necessary. If their isn't a spare tire, than it does not have one. You bought a used RV. What do you expect?.
I said: It is a 2013 with 4300 miles on it. I was told it had a spare under the vehicle. As for the awning your company sold this Motor home originally, you know dam well it had an awning over the slide out, and the brackets are still there.
Manager Response: That is your problem not ours, you signed the papers. It is yours now.
I said: I have not even left the parking lot yet. Are you kidding me?
Managers Response: You own it it is yours, that is what happens when you buy a used motor home. With that, I said: I will put this experience all over the Internet. I walked out.
That night we stopped in South Carolina a a truck stop. Around four in the morning I woke up freezing, the battery was dead.
I started the motor home an drove to a restaurant for breakfast, checked the battery it was still dead. The alternator of the engine did not charge the battery at all. At 8 am I called Boat and RV and spoke to my salesman. I told them the battery was dead.
Salesman Response: Let me put you on hold and I will check with the service department. After 20 minutes on hold I hung up. The next day the salesman called to ask me how things were going. I said: The battery is dead and by the way the oil change warning light just come on. That means this motor home oil was not changed.
Salesman Response: I will get back to you on that battery problem. He hung up. I have tried contacting this company since and have been put to voice mail each time. They will not return my calls.
I have since replaced the battery and had an additional battery added in parallel. I also have had the wiring done so the engine alternator charges the house batteries This was done at my expense by another company.
Buyer beware purchasing From Boat N RV of Ridgeland South Carolina