Blanton & Sons

As a long-time, patient customer, I never imagined I would feel compelled to write a review like this. Unfortunately, after spending nearly $25,000 on a new A/C system and $14,000 ductwork, I believe it is important to share my experience so others understand the challenges my family and I have faced. I am an ordinary homeowner, providing for a family of five on a modest income, and I had hoped for a professional, dependable relationship with Blanton?s. Instead, I have experienced what is, without exaggeration, the most frustrating and disappointing service I have ever had with any company. And because of the warranty, I am now locked into working with them for the next 15 years. July 2024 ? Ductwork Replacement During a preventive maintenance visit on July 26, 2024, I reported condensation and sweat buildup in my bathroom vent. The technician noted that my ductwork needed replacing due to excessive moisture. On July 31, 2024, a Blanton?s tech provided me two quotes. I chose the ?

Wesley came quickly when our pipe burst , he explained in detail how he would fix the problem. He fixed the pipes and explained best ways to prevent it from happening in the future and even cleared the snow from our steps!

Beware of the service hourly price this company charges customers. I called for A/C service at my son's recently purchased house as the units looked almost new and they had installed. I was told it was a blower motor and the parts were under warranty, but we would have to pay labor and the cost would be $714. It seemed high, but I didn't know how big a job it was and agreed. To my surprise the technician spent less than 1 hour on the job. I called their office to question the high charge for an hours worth of labor. Sarah told me she would look into it and call me back, never did. I called for her two other times and she never returned my calls until I sent an email looking to speak to one of the owners. She refused to let me speak to them and said I can talk to her. She states their other costs that go into the labor charge like the office expenses etc. This is ridiculous, no one charges this much for labor. I had also spent $89 for the first visit and she said that should have been deducted from the invoice since we moved forward with the work. Had I not kept pushing the bill, they would have overcharged me the $89 first visit fee as well. Very shady operation in my opinion.

BUYER BEWARE! Blanton & Sons replaced my HVAC with a Rheem unit. It DID NOT qualify for the $500 Dominion Energy rebate, or the $2,000 Federal energy credit. AND THEY FAILED TO INFORM ME! You cannot trust them.

disaster. Needed a new thermostat and 10k later, finally figured it out. Sent a different tech each visit and no one new what the last person did. All the time needed a new thermostat. no one ever tried to salvage our business relationship. Would never use again

They were really good. Good communication and on time provided great service.

It went well. They stopped the sink drain pipes from leaking.

Great, as always.

Nathan did a great job, was on time and professional, quickly assessed/solved issue with heating as well as ductwork. Followed up quickly with invoice showing findings and payment made. Kayla was great, too...she was my first point of contact and got us on their schedule very quickly. It was great working with these folks...they are professional, friendly and just do a fantastic job. As a REALTOR, I've worked with many contractors and that is not always the case. Looking forward to working with them again!

The tech was able to give me an estimate for the part and contacted the A/C manufacturer on my behalf to check and see if the part was still under warranty and was able to fix the problem much faster than I had anticipated, I would definitely use this company again.

Very skilled and professional. They are very knowledgeable and know the business.

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Brian H was on time actually early a pleasant surprise he found the problem within a minute got a new component from his truck and installed it He was very professional and pleasant

I would use them again. 

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I would defiantly use them again. Their price made me want to keep using them. Good impression. Personal service, they are like family.

There was one person. It took him about an couple of hours. The room was clean. They checked both systems, and tuned them up. Very pleased with their work.

Always prompt and efficient.

Very well. I noticed cupping in my wood floors and knew I probably had some humidity in the crawlspace. Blantons' came out and took some moisture readings that showed 25% moisture levels in the subfloors -- way too high. The sent me a bid for a full encapsulation that was reasonable but still more than I was prepared to spend at the time. Jimmy and I talked about a more graduated approach, where we'd start with a moisture barrier and see if that helped. If a full encapsulation was needed, the cost of the moisture barrier would apply. We had another reading taken last week, and I am relieved to see that it is now down to 15%. I've hired these guys to do a few jobs, and I can say that their customer service is terrific. They will do what it takes to do the job right, and they'll make sure you don't spend more than necessary.

Service was prompt .Technician was knowledgeable,friendly and professional.He explained what the problem was and corrective action needed.The price was reasonable and I will definitely use service again.

They sent the most experience person, Brian to smooth things over so I would like to retract the negative review that I wrote couple weeks ago. However I do have concerns about their AC supplier as the 'brand new' Goodman unit that was installed 2 years ago also had a defective part which had to be replaced. Being a loyal customer spending $20,000+ ( 3ACs, spray foam insulation to attic and plumbing)over the last 3 years with this company, this last issue was more than this old lady needed to experience! Thankful they came through with repair to this brand new Trane unit and fixed the other unit with discount. The plumbing work they have done for me has always been excellent. They are a family owned operation which is a plus, but may opt for geothermal if any more trouble!

It went as expected. I already suspected the problem but really needed the confirmation. Blanton provided me a quote to replace the system and did not try to upsell me. I appreciated that.

The Blanton's folks were thorough, efficient and courteous. They diagnosed my problem recommended a solution and explained everything needed.

Professional and on time.

Blanton Mechanical put 2 different types of Carrier units. I thought I was getting an Infinity System as per the PDF Jimmy Blanton sent me but he installed a Performance unit inside. Several thousand dollars later I finally found a company that has made the units work together. The Honeywell Thermost has never really worked so my electric bill was over 1 thousand dollars after Blanton Mechanical fished with me. Up from 550 before buying their engergy efficiency unit