Provident Plumbing

Provident Plumbing was recommended to me by a friend. A plumber was out within one day of my call. He replaced the old heater and hauled it away at a good price. No complaints about the service, and everything has run smoothly since. My husband and I are planning a kitchen remodel in the next six months, and we plan on using this company again.

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The plumber did a great job and the price was right. Would recommend and would hire again.

Took Provident 5 days from call to come to repair leaks in two different bathrooms. Then they called two days later to ask if it was okay to push appointment time further into the day so plumber could take care of "personal business". Andrew came to fix problem. He had to leave TWICE to go get the fixtures. Then it turns out that he punctured a hole in one of the bathrooms walls where he installed the one of water valve turn offs. He failed to tell me about it and I did not notice it until after the bathroom was totally repaired several weeks later. Sent an email to company explaining this with pictures of damage. They have TOTALLY ignored me and will not return my phone calls. I also would like to say that I could never talk to the owner or manager of Provident whenever I had to call the company. Had to talk to some lady who told me that she was working from home "most days" and only went in to the office a couple of days a week. Most of the time when you call, you get the voicemail, which to me is not very professional. Since my job with them involved an insurance claim, I needed an itemized invoice. It took 3 phone calls and me getting pushy with the lady on the phone in order to get what I needed. I will never use this company again and would never recommend this company. Looks like I will never to take this company to small claims court to get them to repair damage to walls since they cannot be reasonable and fix their mistake on their own. BTW, the River Road number is no longer working so you have to go to the website in order to find the new address and new phone number.

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HORRIBLE!!! The owner came to my house and quoted a price for a new main water line to be run under ground into my garage, then plumbed through me garage floor into my water input. he sent a worker to dig a small hole at the source in my yard, and did ABSOULTLY nothing else! The boring company came and bored from the source along the side of my house less than 12" under ground leaving 14" of unusable outdoor space to landscape. The work happened in the first week of July. November we had a freeze and I had no water due to the frozen line HE installed. I tried to work with him - HIS attitude was too bad, so sad. 4 months later, I contracted another QUALITY plumber who preformed the same work as Provident was supposed to do. Coincidentally, the same boring chief came to do the exact same work as Provident plumbing was supposed to do advised me that he did the work explicit defined by Provident. I spoke with the owner of the boring company to confirm Provident's contract and it was confirmed. I paid for the initial job to Provident, paid the same boring company twice, and the new plumber to complete the job. Provident is - in my opinion Provident is a scam of a company. I would NOT hire them to change a screen in my faucet. BE AWARE OF PROVIDENT PLUMBING! In hindsight, I should have taken him to small claims court. Even though I was unemployed at the time and I had a legitimate complaint....that is not who I am.

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Travis was the technician that came to my house to perform the work. The office called me saying he would be arriving between 1 p.m. and 3 p.m. and that he would call when he was on the way. Sure enough he called and arrived promptly at 2 p.m. He was able to immediately discern where the leak was coming from and dug out where he needed to in order to replace the broken piece of line. He replaced the very wet mud and then replaced the sod he had removed over the disturbed area. In addition, he protected the surrounding sod from all of the mud by placing a pad on it before digging commenced. Today, one day later, one can hardly tell that the yard has been dug in that location. I'm very pleased that the leak was repaired so efficiently and quickly.
On another note, Travis advised me that if I would send the paid invoice to the water company, they might reimburse for part of the past two months of increased water bill.  I emailed it to them this morning and just heard back from them that they will be making an adjustment to my next invoice.  Thank you, Travis, and thanks to Provident Plumbing for having such well trained and professional employees.

The service man was very polite & punctual. 

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Installation of new toilets was done poorly. Had to have two follow-up visits to resolve issues.

Jason was professional, courteous, and did a good job.

It was fine. I let him in. Its in the crawl space, its where we have the water heater and so I just let him in there. Then they go about doing their annual maintenance. They drain it  and make sure that there is no lime and do all the different stuff you ever have to with a continuous water heater. They are good and efficient. They are not here that long. In fact I will be having them in June.

During the freeze in 2014, Provident Plumbing was the only company who could respond immediately. They came out within hours, located the broken pipe, cut the dry wall, replaced a portion of the pipe and cleaned up after themself. Very professional. I used them again later in the year at my grandfather's home to locate a leak from outdoor well to the house.

The person who came out was very professional. Since I had already looked at everything prior to having them out, I knew there was no leak, just the running. Since that was such a quick and easy fix, it would have been nice if he had looked at one of my other toilets also, but that was what the coupon was for.

The appt was originally scheduled in January but we had to replace another appliance.  Jason still came by to make sure what we needed then we rescheduled.  And he remembered and made a point to ask about the other appliance.  I will use Provident again and will recommend them.

Did great work, professional and on time.

The gentleman called before he came and let me know he was running a little bit late because he was coming from South Carolina. He did the inspection and replaced the hose. He also did some other miscellaneous plumbing needs. He was very courteous, professional, and friendly.

Job was completed

He arrived same day and checked old garbage disposal and determined it
was in need of replacement. Gave quote and explained recommended model.
Installed unit.and checked for leakage. He was very polite and
knowledgeable.

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