Air Command LLC

My furnace went out at 1:00 Christmas afternoon. I called Scott and he made a house call. I needed a new furnace. They installed as quickly as possible and the service and price was very good. I have used Scott, owner of Air Command since before he went in business for himself. He has always done my Heating and Air Conditioning and I would not use anyone else. He is honest and does his best to give the best price and service possible. I have never been disappointed or had any problem.

unknown

Service went very well. they were on time and got the job done in one day. They were very pleasent to work with and we would recommend them.

I wouldn't suggest anyone to use them even in a hundred years. I have been regretting using them. I chose them as they were cheaper but turned out to be horrible. I had to hire people to make sure what they have done was right. They mounted the cement wrong and everything was very shabby. They make appointments and don't show up so I had to make 6 appointments for them to show up. They sent some guys out to change the filters and before they left I asked them if they changed the filters and the guy told me yes they did. But when my husband saw it he realized that they didn't change any filters in there.

They arrived on time completed the job as stated in contract and actually performed more work than in contract at no additional charge. Very professional. We were extremely pleased.

Arrived earlier than expected and price was very reasonable. Very pleased with service.

When the system was delivered, it was different than the one on the proposal. We compromised and accepted the delivered system after negotiating with the installer. When the system was installed, the heat exchanger did not fit the furnace unit that they delivered. They were not careful with their installation materials and got caulking on our front walkway and brick steps from their shoes which we have not been able to completely remove. Furnace was a high efficiency unit that required a plastic exhaust vent but installer put in plastic inside existing steel vent pipe. High humidity venting from the furnace condensed on the steel and leaked back down into the drainage pan. The moisture sensor that they installed did not work and water spilled over onto our ceiling causing damage to the drywall in our home. They installed a new vent pipe but it was not discovered that they did not glue the pipe together until we had a new roof installed recently. The roofer refitting the vent pipe with a drip collar noticed that the pipe had fallen apart in our attic and we had to repair it to avoid CO poisoning.