Dean Custom Air
About us
Family owned & operated.
Business highlights
Services we offer
Residential and commercial Repairs, installation & maintenance of HVAC.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 10% | ||
| 5% | ||
| 5% | ||
| 20% |
"Thank you so much for your business [Member Name]"
Dean Custom Air sent out a second worker and told us there would be no charge. The second worker came, and even mentioned that it didn't even look like the drain had been cleaned in years... meaning he thought his co-worker had done nothing the first visit. He cleaned the drain, checked outside drain lines and left without charging us as they promised.
The next day I got a call from someone at the office demanding $180 from us and saying it wasn't covered. They denied saying they'd do it for free and when I asked them to explain further, he hung up on me.
Today, about 3 months later, Joe called my husband to demand payment again and he explained again that we weren't paying until we got an explanation that wasn't just "because," Joe told him that they were blocking our work orders and never to call them again, then hung up on my husband.
I'm glad that when we just want justification for the charges and a better explanation of why the recurrence happened and why it wasn't covered, we get treated with anger and rudeness. Completely Unprofessional.
"Thank you so much for your business"
They were probably the most honest among all the three companies I contacted. They were not trying to sell me the whole new unit. They were very prompt. They told me the truth about what the real problems were. I did take a second opinion on that and that was right what they told me. They were forthright about telling me the things. I would use them in the future.
Licensing
State Contractor License Requirements
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