Dean Custom Air

We've had these guys come out at least 7 times and they keep masking the problem somehow, but the system keeps failing. Somehow they suckered us into paying for a maintenance contract, but a couple of weeks after they performed the maintenance, the system would fail again. It's been a long road with these guys and now that the system failed again last night, I'm sick of it. We hired someone else to come out. I would absolutely not hire Dean's to come out if they were the lowest quote by $500. They provide faulty service and it ends up costing again somehow.

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Performed service and said that it was not covered. even though system ewas less than 1 year old and in use for less than 3 months

Not good - tried to overcharge when work was completed. Replacement A/C coil did not last 2 year resulting in replacing entire A/C system. Several additional issues noted when another company was brought in to fix A/C.

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After our ceiling caved in due to a clogged drain. I went into the attic and saw that Dean Custom Air had installed the unit, so I called them to come look at it. They came out to "clean it." Lo and behold 4 months later the exact same thing happened again.
Dean Custom Air sent out a second worker and told us there would be no charge. The second worker came, and even mentioned that it didn't even look like the drain had been cleaned in years... meaning he thought his co-worker had done nothing the first visit. He cleaned the drain, checked outside drain lines and left without charging us as they promised.
The next day I got a call from someone at the office demanding $180 from us and saying it wasn't covered. They denied saying they'd do it for free and when I asked them to explain further, he hung up on me.
Today, about 3 months later, Joe called my husband to demand payment again and he explained again that we weren't paying until we got an explanation that wasn't just "because," Joe told him that they were blocking our work orders and never to call them again, then hung up on my husband.
I'm glad that when we just want justification for the charges and a better explanation of why the recurrence happened and why it wasn't covered, we get treated with anger and rudeness. Completely Unprofessional.

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We were very satisfied with them.  We have been using them for 8 years.  They come when we need them.

Explained 2 ton compressor and air handler required replacement . I asked for quote including all specs so I could check price with other providers. Appointed another company to furnish and install new equipment based on a lower price. Installation 0n 9/1/14 went well and system is working fine. In a couple of days the company (Gochnauer Mechanical) is sending out a quality control person to check the complete installation and instruct us in the use of the new thermostat.

When this fact was learned, we call the head of Dean, Charlie Dean, he personally inspected the duct system and admitted that it was not properly done, but tried to blame a great deal of the problem on the age of the ducts vs. the lack of attention of his company. An agreement was reached with Mr. Dean where he issued us a reimbursement. But, we will not deal with this company again. How can we trust them to do the work properly when their past performance was so poor.

They have been out to my house repeatedly to make adjustments to the AC even to adding cold air returns in both bedrooms. The last visit the gentleman made adjustments to all the registers though out the house to boost the air flow in the bedrooms. The end result of all this is that the rooms still get overheated just not as badly.. I know that Dean Air has gone over and above what would be expected to solve this problem. I give them all the praise in the world in trying to help us and I would surely use them if I ever need a new system. I now have a service contract with them and will continue to have them for our maintenance.

The prive included fixing it and looking at it. My air was not working and he came the day that we called. He had fixed it and was gone within a half hour.

Our home is new and still under warranty. We called them because they are the original contractor through the builders of our home. They've come out about five or six times since we've been here.

They are extremely responsive on getting to me and I will use them again in the future.