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Dean Custom Air

About us

Family owned & operated.

Business highlights

Emergency services offered
57 years of experience

Services we offer

Residential and commercial Repairs, installation & maintenance of HVAC.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.920 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
10%
3
5%
2
5%
1
20%
Showing 1-20 of 20 reviews
Ashley D.
Nov 2017
1.0
$500
We've had these guys come out at least 7 times and they keep masking the problem somehow, but the system keeps failing. Somehow they suckered us into paying for a maintenance contract, but a couple of weeks after they performed the maintenance, the system would fail again. It's been a long road with these guys and now that the system failed again last night, I'm sick of it. We hired someone else to come out. I would absolutely not hire Dean's to come out if they were the lowest quote by $500. They provide faulty service and it ends up costing again somehow.

Billy H.
Jul 2017
5.0
Yes, I recommend this pro
$99
unknown

Deb G.
Nov 2016
1.0
Performed service and said that it was not covered. even though system ewas less than 1 year old and in use for less than 3 months

Michael M.
Aug 2016
1.0
$2,000
Not good - tried to overcharge when work was completed. Replacement A/C coil did not last 2 year resulting in replacing entire A/C system. Several additional issues noted when another company was brought in to fix A/C.

Anastacio H.
Mar 2016
5.0
Yes, I recommend this pro
$3,500
unknown

Robert D.
Oct 2015
5.0
Yes, I recommend this pro
.

Anthony T.
Aug 2015
5.0
Yes, I recommend this pro
$250
unknown

Jane N.
May 2015
5.0
Yes, I recommend this pro
$6,600
unknown

Rodney O.
Apr 2015
5.0
Yes, I recommend this pro
$5,400
unknown

TOM N.
Jan 2015
5.0
Yes, I recommend this pro
$5,000
unknown
Response from Dean Custom Air
"Thank you so much for your business [Member Name]"

Kathryn P.
Jan 2015
1.0
$180
After our ceiling caved in due to a clogged drain. I went into the attic and saw that Dean Custom Air had installed the unit, so I called them to come look at it. They came out to "clean it." Lo and behold 4 months later the exact same thing happened again.
Dean Custom Air sent out a second worker and told us there would be no charge. The second worker came, and even mentioned that it didn't even look like the drain had been cleaned in years... meaning he thought his co-worker had done nothing the first visit. He cleaned the drain, checked outside drain lines and left without charging us as they promised.
The next day I got a call from someone at the office demanding $180 from us and saying it wasn't covered. They denied saying they'd do it for free and when I asked them to explain further, he hung up on me.
Today, about 3 months later, Joe called my husband to demand payment again and he explained again that we weren't paying until we got an explanation that wasn't just "because," Joe told him that they were blocking our work orders and never to call them again, then hung up on my husband.
I'm glad that when we just want justification for the charges and a better explanation of why the recurrence happened and why it wasn't covered, we get treated with anger and rudeness. Completely Unprofessional.

Karen D.
Dec 2014
4.0
unknown
Response from Dean Custom Air
"Thank you so much for your business"

William H.
Nov 2014
5.0
Yes, I recommend this pro
$5,500
We were very satisfied with them.  We have been using them for 8 years.  They come when we need them.

Paul W.
Aug 2014
4.0
Yes, I recommend this pro
$99
Explained 2 ton compressor and air handler required replacement . I asked for quote including all specs so I could check price with other providers. Appointed another company to furnish and install new equipment based on a lower price. Installation 0n 9/1/14 went well and system is working fine. In a couple of days the company (Gochnauer Mechanical) is sending out a quality control person to check the complete installation and instruct us in the use of the new thermostat.

Susan B.
Jan 2014
2.0
$13,000
When this fact was learned, we call the head of Dean, Charlie Dean, he personally inspected the duct system and admitted that it was not properly done, but tried to blame a great deal of the problem on the age of the ducts vs. the lack of attention of his company. An agreement was reached with Mr. Dean where he issued us a reimbursement. But, we will not deal with this company again. How can we trust them to do the work properly when their past performance was so poor.

Judith H.
Feb 2013
5.0
Yes, I recommend this pro
They have been out to my house repeatedly to make adjustments to the AC even to adding cold air returns in both bedrooms. The last visit the gentleman made adjustments to all the registers though out the house to boost the air flow in the bedrooms. The end result of all this is that the rooms still get overheated just not as badly.. I know that Dean Air has gone over and above what would be expected to solve this problem. I give them all the praise in the world in trying to help us and I would surely use them if I ever need a new system. I now have a service contract with them and will continue to have them for our maintenance.

Nancy B.
May 2012
5.0
Yes, I recommend this pro
$180
The prive included fixing it and looking at it. My air was not working and he came the day that we called. He had fixed it and was gone within a half hour.

Angelina B.
Jan 2012
3.0
Our home is new and still under warranty. We called them because they are the original contractor through the builders of our home. They've come out about five or six times since we've been here.

John M.
Oct 2011
5.0
Yes, I recommend this pro
$87
They are extremely responsive on getting to me and I will use them again in the future.

Terri A.
May 2011
5.0
Yes, I recommend this pro

They were probably the most honest among all the three companies I contacted. They were not trying to sell me the whole new unit. They were very prompt. They told me the truth about what the real problems were. I did take a second opinion on that and that was right what they told me. They were forthright about telling me the things. I would use them in the future.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Dean Custom Air is currently rated 3.9 overall out of 5.

Dean Custom Air accepts the following forms of payment: CreditCard

Yes, Dean Custom Air offers free project estimates.

No, Dean Custom Air does not offer eco-friendly accreditations.

No, Dean Custom Air does not offer a senior discount.

Yes, Dean Custom Air offers emergency services.

No, Dean Custom Air does not offer warranties.