Dean Custom Air
About us
Family owned & operated.
Business highlights
Emergency services offered
57 years of experience
Services we offer
Residential and commercial Repairs, installation & maintenance of HVAC.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.713 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 8% | ||
| 0% | ||
| 0% | ||
| 31% |
Showing 1-13 of 13 reviews
Ashley D.
Nov 2017
We've had these guys come out at least 7 times and they keep masking the problem somehow, but the system keeps failing. Somehow they suckered us into paying for a maintenance contract, but a couple of weeks after they performed the maintenance, the system would fail again. It's been a long road with these guys and now that the system failed again last night, I'm sick of it. We hired someone else to come out. I would absolutely not hire Dean's to come out if they were the lowest quote by $500. They provide faulty service and it ends up costing again somehow.
Billy H.
Jul 2017
unknown
Deb G.
Nov 2016
Performed service and said that it was not covered. even though system ewas less than 1 year old and in use for less than 3 months
Michael M.
Aug 2016
Not good - tried to overcharge when work was completed. Replacement A/C coil did not last 2 year resulting in replacing entire A/C system. Several additional issues noted when another company was brought in to fix A/C.
Anastacio H.
Mar 2016
unknown
Robert D.
Oct 2015
.
Anthony T.
Aug 2015
unknown
Jane N.
May 2015
unknown
Rodney O.
Apr 2015
unknown
TOM N.
Jan 2015
unknown
Response from Dean Custom Air
"Thank you so much for your business [Member Name]"
Kathryn P.
Jan 2015
After our ceiling caved in due to a clogged drain. I went into the attic and saw that Dean Custom Air had installed the unit, so I called them to come look at it. They came out to "clean it." Lo and behold 4 months later the exact same thing happened again.
Dean Custom Air sent out a second worker and told us there would be no charge. The second worker came, and even mentioned that it didn't even look like the drain had been cleaned in years... meaning he thought his co-worker had done nothing the first visit. He cleaned the drain, checked outside drain lines and left without charging us as they promised.
The next day I got a call from someone at the office demanding $180 from us and saying it wasn't covered. They denied saying they'd do it for free and when I asked them to explain further, he hung up on me.
Today, about 3 months later, Joe called my husband to demand payment again and he explained again that we weren't paying until we got an explanation that wasn't just "because," Joe told him that they were blocking our work orders and never to call them again, then hung up on my husband.
I'm glad that when we just want justification for the charges and a better explanation of why the recurrence happened and why it wasn't covered, we get treated with anger and rudeness. Completely Unprofessional.
Dean Custom Air sent out a second worker and told us there would be no charge. The second worker came, and even mentioned that it didn't even look like the drain had been cleaned in years... meaning he thought his co-worker had done nothing the first visit. He cleaned the drain, checked outside drain lines and left without charging us as they promised.
The next day I got a call from someone at the office demanding $180 from us and saying it wasn't covered. They denied saying they'd do it for free and when I asked them to explain further, he hung up on me.
Today, about 3 months later, Joe called my husband to demand payment again and he explained again that we weren't paying until we got an explanation that wasn't just "because," Joe told him that they were blocking our work orders and never to call them again, then hung up on my husband.
I'm glad that when we just want justification for the charges and a better explanation of why the recurrence happened and why it wasn't covered, we get treated with anger and rudeness. Completely Unprofessional.
Karen D.
Dec 2014
unknown
Response from Dean Custom Air
"Thank you so much for your business"
William H.
Nov 2014
We were very satisfied with them. We have been using them for 8 years. They come when we need them.
Licensing
State Contractor License Requirements
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FAQ
Dean Custom Air is currently rated 3.7 overall out of 5.
Dean Custom Air accepts the following forms of payment: CreditCard
Yes, Dean Custom Air offers free project estimates.
No, Dean Custom Air does not offer eco-friendly accreditations.
No, Dean Custom Air does not offer a senior discount.
Yes, Dean Custom Air offers emergency services.
No, Dean Custom Air does not offer warranties.