BioTek Environmental Mold Removal - Charleston

We had our crawl space encapsulated and a dehumidifier installed in the crawl space. The work appears to be of good quality. I only had one reoccurring issue: communication. Getting the quote was easy and the site the review was thorough and professional. When comparing contractors and asking questions, I did get timely responses from BioTek (same day or next day). The day the work was supposed to start I took the day off. The time came and went with no one showing up. Apparently there was a scheduling issue and the crew wasn't notified, but I also was not contacted until I reached out to find out what was going on. When they were actually scheduled, they again did not arrive at the appointed time (no contact with me) but did come a couple hours later. Once they started the work, they worked very diligently and stayed later into the evening to complete the job. The crew was very professional in their interactions with me, and they cleaned up after themselves. After this portion of the job was done, again there was a lack of communication on when the other crew would come to install the electrical outlet for the dehumidifier and the crawlspace door. I also had to remind them to come back and install the fasteners attaching the vapor barrier to the wall. A couple weeks passed without contact (I had not paid anything at this point), and they finally scheduled this punch list work. However, when the day came the crawl space door had not come in yet so they had to reschedule again. When they finally did finish this portion of the work they reached out for payment, understandably. I still had one issue with the custom crawl space door not having a tight fit. I was still asked to go ahead and pay so they could close the job out but that they would stop by one day and install a fastener to close the gap in the door. Having been a couple months at this point I do not expect anyone to come out, so I'll probably just handle myself. Overall I would still hire again due to the quality of the work that was performed. It is unfortunate that many contractors seem to have this issue with communication, and I'm not sure how much better another company would have been. I trust the craftsmanship of the work that was completed and do not expect to have any issues with it.

Excellent service!

They really went the extra mile. Happy to recommend them to patients and to colleagues. Before applying double membrane barrier they discovered ground water level was the problem. Brought in 2 consultants and solved the problem with outdoor buried pump to move water to existing system to drain into marshland. Then applied membrane. Also reduced humidity in garage.

Went well.

Great job. On time and professional

They worked hard and did a great job

No mole was foung , so we got an A!

It went very well.

Company representative came and was very professional took samples and with a few days I have the results with recommended treatments. In our case they wasn't significant amounts of mold so a over-the-counter product was used.

Nice job! Mortgage Co inspector was pleased b

It went very well! I thought we had a mold problem however they informed us and assured us that we did not have any mold. Biotek did not charge us and stated that he really did not do any work. I offered to pay several times and they would not allow me. This company is great. Professional and on time. I will be working with them in the future and highly recommend them.

Better than I imagined! The technician inspected the problem sites which were at registers surrounded by popcorn ceiling. He saved me over $6,000 and will definitely use their service again.

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The representative came over explained the process and potential costs.  He did the testing as promised and I was given the results with estimates for remediation services.

I had two leaks from my skylights (since replaced) with water spots (currently dry to the touch) and wanted to verify there was no mold. I called Biotek to see what their cold contact price. It was over $100 more than the Angie List price for the same service. BioTek's agent also answered questions about other dried water spots.  The entire experience was professional.

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Ryan was very helpful, explained everything thoroughly. Explained what we need to do to fix our mold problem and I would highly recommend him to anyone with a mold problem.

Thorough inspection and helpful advice.

Ryan came out and took samples of the air in 5+ room of the house and found elevated mold spore count in every room. He then provided suggestions to remediate the mold. We performed those steps, which included encapsulation, a dehumidifier, and having the duct work under the house changed out.

After doing those things, we also installed UV lights at the coils of both HVAC units.



Afterwards, we had him come out and re-test and the air was clean.

We are very happy with Biotek and the result.  Ryan came out immediately to discuss his product and how it works, assess the problem area and make an evaluation.  Once he discovered that we did not have a mold problem, we decided to treat the area anyway out of concern for the future.

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Came and performed a mold inspection and our options to remove and dispose all mold.

VEry professional and honest, told us we ha dno worrries - mild levels in one room, no greater than outdoor mold levels.

Great.