BioTek Environmental Mold Removal - Charleston

"Please accept our apology regarding communication! It is something that frustrates us all and we do not ever want a customer to feel that they were not provided with the best information and response at all times. Please reach out to me directly and I promise to see that any needs you have are taken care of. We are very happy that you are so satisfied with the work that was done, as we do pride ourselves on that! If there is anything that I can do to assist you, my direct line is 803-399-9930. Again, we are happy that the end result met all expectations and your annual inspection is coming up, so I will be sure to add a note to check that everything is done to your expectations."

"Thank you for the review, and for giving us an opportunity to serve you! Ancel Hamilton"

"Dr. [Member Name Removed], Many thanks for the kind review! I am glad that the drainage company was able to help you out! Ancel Hamilton"

"Mr. [Member Name Removed], Thanks for the opportunity to serve you , and for taking time to review our services! Ancel Hamilton"

"Thank you for reviewing our services. Because "mold" is such a scary word and because most people don't have the knowledge or background to help them determine whether their concerns are valid or not, we often see situations like yours in which the issues can be easily dealt with by the homeowner. While many mold remediation companies would exaggerate and oversell, even when the issues are small, we pride ourselves on being "different" from many in our industry in that our goal is not to "sell" services every time we go to a customer's home, but to create a positive relationship and a positive reference. Thank you! Ancel Hamilton"

"As painful as it is to receive a review that is as bad as this one, I appreciate the opportunity that it gives us to improve our level of service. We have an exceptionally good track record with Angie's List members, so to receive an "F" is certainly a wake up call to me. Upon receiving this review, I researched to find out how we had failed Mrs. [Member Name Removed] and reached out to find out what we can do to make things right. After speaking with Mr. [Member Name Removed], he graciously agreed for us to come to his home on 10/23/17, and we offered to pay for the cost of his original Angie's List inspection coupon. He agreed with my understanding that while we were clearly slow in scheduling a visit to their home, we never had a meeting scheduled so the statement that we were "no shows several times" is not quite accurate. That said, our failure to be more responsive is unacceptable to me and is inconsistent with the level of service that we pride ourselves on."

"Issues like this are significant to me, and I would like to get to the root cause of why no one responded. Please let me know the date of the call to us and a number at which I can reach you. I appreciate the feedback. Without knowing that this happened, there is nothing that I can do to prevent it from happening again in the future. Best regards, Ancel Hamilton President"

"Thank you for taking time to review our company. In our industry, because there is no licensing required or any regulatory oversight, there are many "bubba and a truck" companies who always look for a way to "sell" something, but for us, our reputation far more important than a sale, so we often conduct inspections and find that there is either no issue to be addressed or that there is a simple issue that can be easily and safely addressed by the client. In roughly 20% of our inspections, we find that there is nothing that needs the attention of a mold professional. I am glad that there was no need for our services in your home, and we deeply appreciate your sharing your experiences with the Angie's List community. Best regards, Ancel Hamilton"