BioTek Environmental Mold Removal - Charleston

We had our crawl space encapsulated and a dehumidifier installed in the crawl space. The work appears to be of good quality. I only had one reoccurring issue: communication. Getting the quote was easy and the site the review was thorough and professional. When comparing contractors and asking questions, I did get timely responses from BioTek (same day or next day). The day the work was supposed to start I took the day off. The time came and went with no one showing up. Apparently there was a scheduling issue and the crew wasn't notified, but I also was not contacted until I reached out to find out what was going on. When they were actually scheduled, they again did not arrive at the appointed time (no contact with me) but did come a couple hours later. Once they started the work, they worked very diligently and stayed later into the evening to complete the job. The crew was very professional in their interactions with me, and they cleaned up after themselves. After this portion of the job was done, again there was a lack of communication on when the other crew would come to install the electrical outlet for the dehumidifier and the crawlspace door. I also had to remind them to come back and install the fasteners attaching the vapor barrier to the wall. A couple weeks passed without contact (I had not paid anything at this point), and they finally scheduled this punch list work. However, when the day came the crawl space door had not come in yet so they had to reschedule again. When they finally did finish this portion of the work they reached out for payment, understandably. I still had one issue with the custom crawl space door not having a tight fit. I was still asked to go ahead and pay so they could close the job out but that they would stop by one day and install a fastener to close the gap in the door. Having been a couple months at this point I do not expect anyone to come out, so I'll probably just handle myself. Overall I would still hire again due to the quality of the work that was performed. It is unfortunate that many contractors seem to have this issue with communication, and I'm not sure how much better another company would have been. I trust the craftsmanship of the work that was completed and do not expect to have any issues with it.

They really went the extra mile. Happy to recommend them to patients and to colleagues. Before applying double membrane barrier they discovered ground water level was the problem. Brought in 2 consultants and solved the problem with outdoor buried pump to move water to existing system to drain into marshland. Then applied membrane. Also reduced humidity in garage.

Great job. On time and professional

BioTek responded the next day when we called with a concern, which was much appreciated. I had called a few other companies that could not come out for over a week. They were professional and honest, which resulted in no cost to us and no service from them at this time. We appreciated the honesty and the assistance with figuring out what needed to be done. We will definitely recommend BioTek to others and contact them for service if we need them in the future (hopefully we don't!). What a great experience with a good company! Thank you!

Not applicable. They were no shows several times.

They worked hard and did a great job

No mole was foung , so we got an A!

It went very well. He looked around and noticed that the house feels very humid, but he didn't think we have a mold problem. He suggested we get a dehumidifier, and told us what kind to get , and how to clean it. He answered all of our questions, and didn't charge us for the consultation. He is obviously an expert on his subject, and was extremely knowledgeable. We are very happy with his services and I recommend him to anyone concerned about air quality, and water disasters.

Company representative came and was very professional took samples and with a few days I have the results with recommended treatments. In our case they wasn't significant amounts of mold so a over-the-counter product was used.

Nice job! Mortgage Co inspector was pleased b

I called and left a voicemail message. 24 hours later with no response so I called two other providers who have responded immediately.

It went very well! I thought we had a mold problem however they informed us and assured us that we did not have any mold. Biotek did not charge us and stated that he really did not do any work. I offered to pay several times and they would not allow me. This company is great. Professional and on time. I will be working with them in the future and highly recommend them.

Better than I imagined! The technician inspected the problem sites which were at registers surrounded by popcorn ceiling. He saved me over $6,000 and will definitely use their service again.

no treatment necessary. examination was thorough and well informed. would hire if work was required in a heartbeat

The representative came over explained the process and potential costs. He did the testing as promised and I was given the results with estimates for remediation services.

I had two leaks from my skylights (since replaced) with water spots (currently dry to the touch) and wanted to verify there was no mold. I called Biotek to see what their cold contact price. It was over $100 more than the Angie List price for the same service. BioTek's agent also answered questions about other dried water spots. The entire experience was professional.

Ryan was very helpful, explained everything thoroughly. Explained what we need to do to fix our mold problem and I would highly recommend him to anyone with a mold problem.

Thorough inspection and helpful advice.

We found water and suspected mold in our son's bedroom window/wall/floor this morning. We appreciate how quickly Ryan K. responded to our all and how patient he was in giving advice. I felt like he was honest with us about what was the right thing to do. This is the second time we have worked with him in the last year and he is always so easy to work with! Thank you!!

Ryan came out and took samples of the air in 5+ room of the house and found elevated mold spore count in every room. He then provided suggestions to remediate the mold. We performed those steps, which included encapsulation, a dehumidifier, and having the duct work under the house changed out. After doing those things, we also installed UV lights at the coils of both HVAC units. Afterwards, we had him come out and re-test and the air was clean.

We are very happy with Biotek and the result. Ryan came out immediately to discuss his product and how it works, assess the problem area and make an evaluation. Once he discovered that we did not have a mold problem, we decided to treat the area anyway out of concern for the future.

Came and performed a mold inspection and our options to remove and dispose all mold.

VEry professional and honest, told us we ha dno worrries - mild levels in one room, no greater than outdoor mold levels.

They responded to my concerns quickly, didn't try to up-sell me on unnecessary services, performed quality service with quick results.

I had a serious mold problem 5-6 years ago that was upwards of $10,000 in repairs. I didn't want to mess around when I saw mold forming around my air vents and some waterspots on the ceiling. There was also a musty smell upstairs. Called around 10:30AM on New Years Day. Call returned a few minutes later and 30 minutes later they were on my doorstep. Ryan was very clean, friendly, and professional. Gave some great advice, didn't seem rushed, wasn't pushy at all. He didn't try to make up any work for his company, just told it like it is. He left with a handshake and a business card. I would start here with any future mold problems and recommend you do as well.