BEST Electrical Services, LLC

Excellent job

Hired best electrical to add wiring for ceiling fans and fix some other electrical issues with switches and outlets. The guys came to do the work on time and were very nice to work with. However, they did not seem to be prepared for the job. They asked to borrow drop cloths, a ladder, broom/dustpan, and even use my trash bags to put debris into, which they didn't take with them. Even after all that it was still dirty after they left. In addition to the mess they left, they accidentally broke an attic light and damaged some drywall where one of the new switches was installed. I also noticed that the switches weren't working correctly. Luckily, they were very responsive and came back within a couple of days to fix the attic light and correct the switches. I was satisfied at this point because I understand accidents can happen and they immediately addressed everything as soon as they could. However, during the process of correcting those issues, there was another light that stopped working once they were done. They noted the issue and since it was the end of the day they said they would be back out as soon as possible to troubleshoot. Steve, the owner called me the next day and said they would be out that afternoon. That was the last I heard anything from them and it's been 4 days since then. I've left multiple voicemails and have not received one phone call back. This is very disappointing, especially after I was still somewhat pleased with the work they did even with all the mishaps early on. However, not being responsive to your customers is the easiest way to lose business and I can say for certain I will not be calling them back for any future work and I will not recommend using them.

I contacted the company through Angie's List and never received a response.

On July 24th I contacted Best Electrical to get an estimate to install microwave and add an outlet to our master bathroom. Talking to Leslie (wife of the owner, Steven Garner) was delightful! She was personable and helpful. Appointment was set for free estimate on July 26th at 2pm. Mr. Garner called at approximately 2pm to say he was running late but on the way. He was 15 minutes late which was okay...I appreciated the phone call. Our microwave turned out to be too large for the install over our stove and we agreed the best option was to exchange it for a smaller one. Adding an outlet to the master bathroom was no problem; estimate was $150. I told Mr. Garner we would call back for another appointment after exchanging the microwave so they could take care of that installation and add the outlet at the same time. We exchanged the microwave but because of our cabinet setup and expense involved to rework, we opted for a countertop. I called back on August 2nd to set up appointment at 10:30am and never received a callback after leaving a message. I called again on August 3rd, spoke to Leslie and told her I had left a message but hadn't heard back. I asked if they had had phone issues since I hadn't received a callback and was told they didn't think so but would check. Appointment was set for August 4th at 1pm to install the outlet. By 1:30pm, no one came and no one called. I contacted the office at 1:30pm and left a message. Did not hear from anyone that day nor over the weekend. I contacted the office again the following Monday, August 7th at 3:30pm; left a message but did not hear back. Called yet again on August 8th at 11:30am and spoke to Leslie. I asked if there had been a misunderstanding on our appointment for August 4th since no one showed up. She checked her book and said that we did in fact have an appointment scheduled that day but she had no idea why no one showed up. After expressing my disappointment with a no show and no communication, Leslie graciously apologized. She shared with me that she had broken her ankle over the weekend. We rescheduled the appointment again for August 10th at 1pm. I called the morning of August 10th at 9:45am to confirm. According to Leslie, we were on schedule for 1pm. I was happy! At 1:09pm, Mr. Garner called to say they were running late but were on the way. I asked Mr. Garner approximate time of arrival and he said "about 45 minutes". My interpretation of that considering where they were at that time and Charleston traffic, they "might" arrive an hour or more later. I told Mr. Garner I was very dissatisfied with the level of service I had received. The lack of communication and no show, in particular, was inexcusable. I felt I had been tracking THEM down with all the phone calls instead of the other way around. And still with the horrible service I had agreed to reschedule one last time (for August 10th). Mr. Garner apologized. He explained that the company was going through some growing pains and they also had the incident over the weekend with his wife. He said "we're on the way." At that point I told Mr. Garner not to come...I was done. What a big disappointment! After reading the excellent reviews I was excited to be working with Best Electrical, especially since they were local and family owned. This husband-wife team appear to be good people but their service is poor and completely unprofessional. Their website says "no job is too small" and "we pride our company on reliability, great communication, integrity, and quality work." I don't know if our job was "too small", ie, insignificant, or how we got lost in the mix. With all the wonderful reviews, I was thinking perhaps Best Electrical would call me, offer to come back and perhaps install the outlet at no charge. This token would have meant so much to me - and I would have perhaps remained a customer - but they chose to do nothing. That speaks volumes!

Went very well Steve came in did an assessment of what need to be done, came the next day and fix it... Love the free service call.....

I originally called late one night because I got home to find the power to the AC out. I called expecting voice-mail since I had left a few messages with other companies (I was going to see who called back first), but they actually answered. They talked me through some diagnostic things over the phone, which I thought was great. He came out the next day, decided it wasn't electrical, and didn't charge since no services rendered even though he had made the trip out. He strongly advised the surge protector with all the new construction on James Island. He came back on another scheduled day with the part and preformed the service quickly and at a reasonable rate. Definitely recommend!

As a Realtor in the Charleston Area, I have dealt with my fair share of service professionals. I have utilized numerous previous electricians before discovering BEST Electrical. I can say from legitimate experience that BEST Electric is unmatched in quality, promptness, and the ever so important pricing. I felt an immediate sense of friendliness and professionalism the moment we met at one of my propertys. Steve and his eager crew took the time to explain every step of their process while providing logical and cost effective solutions. BEST Electrical is a force to be reckoned with. Time will show this. Give this strengthening team a call so they may prove this to you themselves. You wont be disappointed! - Nathaniel Rand, Realtor Carolina One Real Estate Charleston, S.C

I called 3 companies late in the evening to put out a bid for some work I needed done and I was contacted almost instantly by Best Electrical Services who said they could come out to bid the work the next morning. I couldn't believe that they contacted me back the very same evening as well as coming out so soon. Sure enough, Steve came and gave me a fair bid for some substantial work that needed to be done. He was prompt and him and his staff came in did the work to perfection. We live on a pretty big piece of property and I was amazed at his great prices, incredible customer service and prompt response. We have used this company about 3 times so far and have other huge projects lined up. Give them a call. They are the real deal. Down to earth, great prices and good work. Can't beat it.