Auto Glass Now North Charleston

Recently took my vehicle to Auto Glass Now in North Charleston to have my windshield replaced because it had a crack in it. They replaced my windshield and when I received my vehicle back, the windshield had not been sealed correctly and the road noise was awful, and my root had dents in it from where they pried my windshield off . I took it back and they apologized for the problems and offered to replace the windshield using a different employee. When I got my car back for the second time, the windshield was fine and I asked them about the dents in my roof and they said they had photographed the dents and the manager was sending them to the district manager to see what they can do about the dents. The manager told me she would call me back by the end of the week. She never called me. I went back the next week and she said that she was still talking to the district manager to see how they were going to solve the issue and that she would call me by the end of that week. I never heard from her again. It has been over a month now. I called yesterday morning to ask about the dents since I never heard from the manager again and another lady answered the phone and said the manager was busy, but that she would call me back that day between 10am-1pm. She never called me. I am so tried of this company trying to take advantage of me and I just want my car repaired and for the company to be accountable for their mistakes.

unknown

Office person extremely helpful and pleasant.  Took care of details needed for replacing windshield required by insurance company.Technician very pleasant and considerate