A & E Factory Services LLC

First visit, the repair technician told me that I needed to buy a new filter to fix my ice maker even though I replace it 2 months earlier. On the second visit the repair technician told us that our model was cheap and that the ice maker could not be repaired. He leveled the frig then charged me 278.00. The company is trying to bill me another $278.00 for the call back. Please trust the negative reviews, do not call A&E Factory Services LLC.

Repairman never showed. Third attempt at repair. Poor customer care, if any at all. A and E does not take responsibility for service.
Window of arrival 8 a.m. to 5 p.m.. They claim you can call on day of service scheduled and get an idea when repairman will arrive but that is not true. They continue to say he will arrive between 8 a.m. and 5 p.m. Yesterday i checked at 1 p.m. and was told that he would be there a 2 p.m. At 3:30, I called and answer was that he was overbooked and that I had to reschedule for an appointment in two weeks. They NEVER called me. Poor service if any service at all.

A&E fixed a dryer belt on a Samsung dryer I have.  They showed up when they said they would and called on the way to the house.  The technician did the work in a timely fashion and had the part on his truck.  The work was done well and I would call them again for future appliance needs.

Repairman arrived as scheduled after calling ahead to let me know he'd be here in about half an hour. He diagnosed the problem but had to order a new part which was not available on the truck or locally. Return appointment was also prompt and again the repairman called ahead. Repair was effective. I'm surprised others have had problems with appointments--the company seemed to go out of their way to make sure they kept me informed and arrived on time. I am completely satisfied with their work and would use them again.

Expensive bottom-freezer refrigerator no longer under warranty (except for major sealed systems), and local appliance store from whom we'd purchased is no longer in business, so we called manufacturer (Amana, now part of Maytag) for advice on best way to arrange for service. They actually made the appointment for Aand E to come 2 days later for service. Aand E phoned us directly the evening before scheduled visit to reconfirm; we had 4-hour window, from 1 - 5pm. Service man phoned at 2:30 to say we were next on his list and he'd be there in 15 minutes, which he was. Very professional and polite, took one look inside back of freezer and told us it was a failed part and he could fix easily, which he proceeded to do. Took him about 15 minutes to replace the part, then he spent another 15 minutes thawing accumulated frost from coils behind the back panel (which he'd removed) inside bottom freezer compartment. Cleaned up inside and around freezer, very neat. Well worth the total cost of $248 (replacement part cost $46; the rest was labor and tax). Not a high price to pay in NYC for someone to come when expected and do the job well with no fuss and no mess.