I found Rob Fagan via one of his ads on Craigslist.  I called and he came to my home to look at the work I wanted done which included laminate countertops in the kitchen and two bathrooms.  He took measurements and asked me to decide on materials.  My wife and I looked at many samples and decided on samples.  We called him over, he took more measurements and quoted a price.  We agreed to the price ($750,00),  He asked for a deposit of $350.00 to cover the cost of materials.  He promised he could get the materials and do the work in two weeks.  I gave him a check for $350.  The next day he called me and complained of serious, temporary financial problems and asked me to pay him an additional $200 to help him out of a hole.  He said he would deduct $50 from the total, final bill in return.  I wrote him a check for $200 which he picked up, so annotated the receipt he had given me and reaffirmed his promise of two weeks.  That's the last time I ever saw him.  Over the next several weeks I called him multiple times.  When he did answer, or return my calls, it was a continuing stream of excuses, promises, and delays followed by more excuses, promises, and delays.  Finally, he agreed to refund my money saying he would bring me a refund check no later than April 24, 2015.  I haven't seen him since and he no longer answers my calls, nor returns them.  My best suggestion is to avoid him like the plague.

s a

After taking my money Fagan did nothing. I had to get another contractor to do the job after waiting on Fagan for 6 weeks to start on the job. I was without a kitchen the whole time. I called Fagan numerous times and he would tell me lies of how he was working on my cabinets. He never even started them. He promised on numerous occasions to repay me my money but he never has.

Rob Fagan showed up on 6/25/13 took my $2600.00 and promised to have my cabinets complete with in 3 to 4 weeks however he did nothing. He never came back he never started on my cabinets. I had no kitchen all summer long. No stove no sink nothing I was forced to eat out everyday all summer long was cost me an additional expense. It was not until 7/30/13 that he finally answered my phone call and admitted he had started nothing. At that time I had to contact another company to come in and put my kitchen back together. My cabinets were finally completed on 8/14/13 by another company. Over the course of this time Rob Fagan has promised to pay me my money back but he never does. I gave him $2600.00 in cash on 6/25/13 and as of today 8/25/13 I have not received one cent back from him. I had a signed contract with him he was listed as a member of the BBB and I thought he was licensed and bonded. I have since found out he is not licensed with the State of South Carolina nor is he bonded. I have filed a complaint with the BBB. He also, told them he would pay me by 8/12/13 but, he did not and it is in their records. He put me in a real bad position and in my opinion he is a thief being that he still has not returned my money. I would discourage anyone from doing business with him.

Our kitchen cabinet refacing was a complete nightmare. It took over 4 months to complete. Our kitchen supplies were boxed for 4 months!!!! Imagine having to deal with that. Rob Fagan is so disorganized and has an excuse for everything. He is now working for Home Depot as their kitchen cabinet /counter top installer. Beware if you go through them you may experience the same ordeal that we did..my wife and I highly suggest staying away from Fagan Cabinetry and Refacing..

Rob, "the contractor" presented himself in initially in a manner that truly does NOT resprsent his character or his workmanship that followed.. My wife and I have been living in boxes for three months during the kitchen cabinet refacing ordeal.. Rob continued to have excuse after excuse for not completing the job in four weeks as promised. If you are looking towards cabinet refacing we would suggest doing it yourself before contacting Rob Fagan Cabinets.

It was kind of a bad experience it took them 4 months to complete this job. They did not keep us informed on how long the process would be. Errors were made with the electrical system. It would not have been so bad if they would have communicated with us more. We will not be using them in the future

roy

His name is Rob Fagan. We talked to several of his references and then chose him to do the work. He provided a quality job but he was a little disorganized. We had several cabinet doors and they went out to pick them up and didn't get all of them so he had to go back. Some of them were the wrong size. You need to be careful and have a careful contract and verify things. The quality and workmanship were very good. My wife handled the pricing.