Agreed with online salesman on price of new truck. He told me to ask for the sales manager when I arrived. I told the salesman that I would come see the truck within the hour. He ensured me the truck was there and available to me. When I arrived at the car lot, I located the truck and went to ask for the sales manager. Another salesman approached me and I told him I had an online deal agreed on and that I was told to ask for sales manager. This salesman told me HE could help me and that the online folks just told everyone to contact the sales manager. I showed the salesman the truck I had agreed to buy and he went to get the keys to show the truck to me. After about 30 minutes waiting, he brings around a different truck. I told the salesman that he was showing me the wrong truck. The salesman then told me that the truck I wanted (and had agreed to buy) was for someone else but he could give me a deal on this other truck (BAIT & SWITCH). Wasted time dealing with this business. I located the truck I wanted in Atlanta and bought truck the next day.

Professionalism of service advisors is very high here. Great customer service. I have liked both service advisors I've seen very much. Phone service can leave something to be desired as it is some type of dispatch system for all the Bob Richards dealerships and they can accidentally drop your call often when trying to transfer you. Both services have been very prompt. I usually wait for the car to be done and don't have to wait long. Waiting area is very nice and comfortable with usual array of vending machines, a TV, etc. and some nice extras like some free snacks. I did have an issue on my most recent visit where the mechanic didn't reassemble the glove box properly after replacement of my in-cabin filter. Something at the bottom rattled all the way home and my husband & I looked up the process on Youtube and removed and reinstalled the glove box properly ourselves.

Service advisors here are outstanding. Very professional. Service is prompt. Waiting area is very nice with some extra amenities like free snacks that I haven't seen at other dealerships. The dispatch service that answers the phone for all Bob Richards dealerships can leave something to be desired as they often drop your call when trying to transfer you. My biggest issue this past visit was that the mechanic who did my in-cabin filter replacement obviously messed up when reinstalling the glove box. Something rattled all the way home. Rather than going back, my husband looked up how to replace the in cabin filter on Youtube and pulled the glove box back out and reinstalled it himself to remedy the issue. The price is better for dealership maintenance than it was when we lived in Maryland but of course dealers still charge top dollar for OEM parts and labor so it is always a bit more than when you do it yourself. I would buy from here the next time we need a Toyota based on the observations I've made of the sales floor when waiting in service.

It was horrible. I went over and got an estimate from them as to what it would cost and I looked at the car. I went over to another dealer over in Augusta and I told them what he had offered as far as the deal. They matched the deal. I told them I would come home and think about it. I was going to take a trip to the beach so I thought well it's the same thing, I'm just going to go over to Bob Richards, because he's closer, and buy the car. I went over. I am paying cash for the car. I waited about an hour and a half for them to check my credit and go thru all this crap. They finally said ok we'll go sign the papers. I must have signed 20 papers and then I got to one and it said 2016. The car I had looked at was a 2016, not a 2017.  I didn't know this. The other dealer gave me the same price that they had told me for a 2017. I had already gone thru all that rigmarole of an hour and a half waiting. Finally, here I am, I've just signed papers for a 2016 for the same price I was going to get a 2017 over at the other dealer. After going thru an hour and a half, I said aw to heck with it and went ahead and finished signing and went to Myrtle Beach. But I'm still mad as he**. I am so mad. I think that I was taken advantage of. I'm old and I think I'm smart but I wasn't smart at all. 

It was a horrible experience. I'm still very mad. I'll be going back over there for all the other stuff. It's probably just my stupidity for not really looking at the year. It's a brand new car and I just assumed it was a 2017. 

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They are very trustworthy, and their service department is excellent! A+!

Service was prompt and friendly. Will use this facility again.

We were having some difficulties with the ride in my spouse's Avalon. The repairs took a day or two longer than promised, and when we got the car back and drove it there were problems with the repairs. We had to rent another car another day, and paid a LOT for tires that wore out rapidly.
The staff were polite and professional. The quality of the work and the price we paid were execrable,

I called and they got me right in when I got there, changed the bulbs and I was out of there within an hour

In and out in 30 minutes. No problems whatsoever. Will use again.

I was searching for a used car to replace a vehicle that had been in a collision. After seeing an ad for a vehicle on the Bob Richards website one evening, I called the dealership the next morning to see if the vehicle was still on the lot. The salesman said that it was so I made plans to visit the dealership after work that day. Since the dealership was about 20 minutes out of the way of my normal commute home, I contacted the dealership prior to heading there after work and the salesman confirmed that the vehicle was still available. When I arrived, the vehicle was up front and ready for a test drive. The experience was very pleasant - no high pressure sales pitch nonsense (which I appreciated!).

I bought my car from them, and it is now under warranty.

Did nothave an appoinment. Arrived mid morning Saturday with a full waiting room of customers. I was back on the road in 90 minutes.

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They did the job just fine. The car was ready before it had been promised. The service writers are very pleasant and polite. I was happy that they'd install the bulbs I bought elsewhere.

It's been excellent. They have been on top of everything. When the car was new, I had one problem. I had a hole in the top of the radiator. I took it in and they looked at it. They ordered a part and it came in the next day. They took care of the problem the following day. They are very friendly and prompt. When I took my car in for the radiator fix, they gave me a loaner car.