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Benjamin Franklin Plumbing

Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Septic System - Install or Replace,

About us

In 1985 John and Stella Owens created Owens Plumbing Company as a start up company serving the CSRA with John operating the service truck and Stella in the office. With a philosophy of customer service first, quality products a must, the company grew quickly. Owens Plumbing established itself as a Premier plumbing service and repair company over the next 10 years. For 5 years Owens Plumbing was a member of Contractors 2000 a professional business trade organization; Mr. Owens learned to implement many new systems into the company, designed to improve the delivery of superior service and greater customer satisfaction. In 1999 Owens Plumbing joined Clockwork Home Services, a national training company. Here Mr. Owens graduated from many classes including Accounting, Marketing, Sales, Management, professional Plumbers levels 1 and 2. In 2006 he purchased a Benjamin Franklin Franchise, dedicated to on time appointments and superior guarantees. Using the same owners, managers, and great employees from Owens Plumbing Company, he has now made a full conversion to the Benjamin Franklin Plumbing systems. We are proud to be in the top 25 plumbing companies in the Benjamin Franklin Organization. ​When the next plumbing emergency needs professional attention, give us a chance to prove that great employees, quality products and superior guarantees lead to a more than satisfied client.

Business highlights

Emergency services offered
40 years of experience

Services we offer

& Water Softener., Faucet, Garbage Disposal, Kitchen Sink, Leaks, Plumbing - Drain, Septic Tank, Sewer, Toilet, Water Heater

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.439 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
18%
3
13%
2
3%
1
3%
Showing 1-25 of 39 reviews
Marcia K.
Apr 2023
4.0
Yes, I recommend this pro
$600
Did a good job and let us know each step until finished

Joseph R.
Aug 2022
3.0
$800
Work went fine. If you on a budget go elsewhere. $800 for a toilet and install with senior discount is highway robbery. Never again. Do not recommend.

Derrick R.
Jun 2020
5.0
Yes, I recommend this pro
$430
Super!!!! They came on the same day I called.

Robbie G.
Aug 2019
5.0
Yes, I recommend this pro
$368
Called on Sunday morning....Came at appointment time, very professional and straight forward! Assessed the problem, showed me the established price and proceeded AFTER I agreed to continue. NO surprises!!! Will definitely call them again!!!

Ralph J.
Jul 2019
3.0
$240
Problem identified, but no solution.

Michael B.
Jun 2019
5.0
Yes, I recommend this pro
$29
Said seep only visible when you very roughly pull faucet around, and probly would not be different with new gasket. Toilets had only expected minimal play, and over-tightening bolts could crack mounts. What honesty! He is writing up assessment on invoice for my closing.

Virginia S.
Mar 2019
5.0
Yes, I recommend this pro
$5,246
It went very well. The guys also gave us a bid on helping us with our Septic line to the house, including digging it up. Awesome job. They cleaned up very nicely too. We will be using them to finish our bathroom to connect the sink/toilet and shower. The price included septic and roughin with a military discount of 10%.

Victor B.
May 2018
5.0
Yes, I recommend this pro
$790
The work was performed quickly and well. Each job was priced separately plus service charge.

Peter S.
Jul 2017
1.0
$300
It was fixed, but the guy sent to our house told us there should have been access to the toilet provided - such as a door cut into the wall drywall to access - said it should have been done at the time house was built. We found out later that that used to be done when dealing with copper pipes, but that was 60 - 70 years ago - now the plastic-type piping is much more reliable and access doors don't have to be cut into, and mar, bedroom walls.

Terry B.
Jun 2017
5.0
Yes, I recommend this pro
$350
Great! Found the valve and replaced quickly. Water system works fine now.
Response from Benjamin Franklin Plumbing
"Thank You very much for your comments. If you need anything please give us a call."

Brian F.
May 2017
5.0
Yes, I recommend this pro
$400
Well, despite the fact that water was gushing out of our lawn, it ended up okay.

Billie F.
Mar 2017
5.0
Yes, I recommend this pro
I have no complaints.  Since it was a while ago, and my memory is so bad, I can't remember anything bad at all. They came on time and did what they said they would do.

Ed K.
Jan 2017
4.0
Yes, I recommend this pro
...........................................................................

David F.
Oct 2016
5.0
Yes, I recommend this pro
unknown

Ed K.
Jun 2016
5.0
Yes, I recommend this pro
unknown

David R.
Dec 2015
5.0
Yes, I recommend this pro
$175
.

BRIAN E.
Sep 2015
5.0
Yes, I recommend this pro
unknown

Steve A.
Aug 2015
2.0
$49
unknown

William K.
Apr 2015
5.0
Yes, I recommend this pro
$900
First, the lady that scheduled the plumbing appointment was pleasant, informative, and called several times to let us know when to expect the technician even though they were right on time. She also carefully explained their pricing and set up an appointment for the following day. Jamie the plumber arrived as scheduled. He successfully completed troubleshooting on a wildly nonstandard system. Jamie was pleasant, positive, knowledgable, and took it all in stride, even though the scope turned out to be several times what he was expecting. He solved the mystery, and fixed it. Wore shoe covers whenever he went into the house. Went to great lengths to ensure there were no bad surprises on price. I'll call them again for all future plumbing needs. It's great to find help like this when you need help. I couldn't thank him enough.

Mary H.
Jan 2015
4.0
$285
unknown

Pamela M.
Sep 2014
5.0
Yes, I recommend this pro
$500
I turned to this company back when it was "Owens Plumbing" after having nightmarish experiences with other companies (see my review for Southern Plumbing).
Since then, they have done numerous small and big jobs for me, all fairiy priced, and all done well. It is nice to not have to have them come back to redo or fix anything. You can trust them. Their repairs last. Pleasant people, very clean, and fast.

John R.
Sep 2014
5.0
Yes, I recommend this pro
$4,300
unknown

Charlotte E.
Jun 2014
5.0
Yes, I recommend this pro
$230
We discovered the broken line on a Saturday morning.  To stop the leaking water, we had to turn off the water to the whole house, so we did not want to wait until Monday to have this repaired.  We were told the repairman could arrive in about two hours, and he was there promptly.  After looking at the problem, the repairman said that he could repair the problem by digging down, cutting the line and installing a new faucet.  We have a 100-year-old house and that supply line was quite old.  He said that he couldn't guarantee that it wouldn't split more when he worked on it.  We asked him to do the work.  It was finished quickly and cleaned up well.  We haven't had any further problems.

Nicole F.
Mar 2014
4.0
Yes, I recommend this pro
$300
I called around 3 PM about receiving service. An employee was at my house just after 5. He set my toilets and sealed them very quickly and did a very good job.

Vanessa M.
Feb 2014
3.0
$250
Very prompt and courteous at first.  Then everytime I tried asking a question got put off.  Told me I needed to call water dept. to get tool
Showing 1-25 of 39

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Benjamin Franklin Plumbing is currently rated 4.4 overall out of 5.

Benjamin Franklin Plumbing accepts the following forms of payment: CreditCard

No, Benjamin Franklin Plumbing does not offer free project estimates.

No, Benjamin Franklin Plumbing does not offer eco-friendly accreditations.

No, Benjamin Franklin Plumbing does not offer a senior discount.

Yes, Benjamin Franklin Plumbing offers emergency services.

No, Benjamin Franklin Plumbing does not offer warranties.