TruGreen Lawn Care - 5623

But they overdid mine and my mother have the same problem and my uncle caught them before they kill his grass. I would not advise anyone to hire Trugreen. They would be here 5 mins and they're gone, It's a sloppy work, they spray whatever they spray adn they kill the weed but they also kill the grass.

The next day I noticed yellow blades of grass throughout the lawn. By 9/19 when the lawn was turning brown l called TruGreen. They sent a rep out a few days later who said that we had "brown spot" and that it would clear up in time. On 10/17, with my entire lawn suffering from "brown spot", I called and cancelled the service. TruGreen did refund the remaining balance that I pre-paid to Scot's.

They really pay attention to what they're doing. It seems like every week they are here doing something. They will knock on the door and tell me that they're here and go about their business. They're very efficient and the leave you alone, they don't bother you. The one gripe that I have is that they leave this little plastic stake in the ground with a note on it that says "keep off the grass" or something like that. I've asked them not to leave that thing, but they do every time. I guess they have to.

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It was terrible. It was an annual contract. It auto-renewed in January of this year and I told them what did not go well last year and asked what we were going to do this year. It kind of came down to, well, if you don't like us don't use us. I said they were right and so we just ended it. In my case they sent out inexperienced people. every time. I had probably 16-18 treatments for trees, shrubs and grass and probably saw five different technicians. Nobody really was there for continuity. So I would say something and would seem to get agreement and understanding by that person and then the next time somebody else would come out and we started all over again. The service, essentially, did not show results, which is really the test. In other words, if somehow they could have managed what I just described, from a lot of different techs, but still gave me a good product, I'd be fine. But the end result is the lawn deteriorated rather than improved and we ended the relationship.   

The service way okay, had main issue with customer service. When I signed up for service, asked them to call before they came. They called, they came. Great.
Next month, no call, they came and sprayed. Asked again, please call before you come. Fast forward to the next visit, no call AGAIN, asked a third time to call before they came. They did not. The next time they came, it was the end of November and my yard was covered in leaves. Would have been nice to call beforehand to inform them NOT to come because they couldn't spray the yard as it was covered in leaves. Good to know my leaves got a good dousing of winterizer.
The last time they came was in the middle of January.. for lawn spraying. As someone who knows plenty about lawn care, you should not be spraying that early in the season when the ground is still that cold and freezing temperatures can still happen in March
Overall, service was fine, customer service was terrible.

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I signed up for a for their lawn care service. They were supposed to give me a customized plan for my lawn. They were quick to come out and spray the first application, a few day later they called and said they needed to come out and do another application and a few days after that they wanted to aerate. After the first application I asked them what was the result of my soil test and where is my customized plan. They responded that it would take a few weeks for the tests to come back. They kept calling wanting to do services every week without answering my questions and after I asked them not to do any services until I received a plan. Finally I talked to a Senior manager that said, "oh we do not test the soil we just do a custom plan for your geographical area". It felt like a scam.

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Their staff has been very informative and provide feedback on things we can do to improve lawn quality and maintenance.  Staff is very knowledgeable and seem interested in helping educate customers.  Am giving them 2 years to see full results and will d/c if no significant improvement.  So far, lawn looks better than it has in many years.

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The claims they made when they initially started have not happened. They said my lawn would green, long and think and my lawn is partially bare and I have moles. I have been using their service for over a year and there has been little improvement.

This was part of our monthly service.  I was home and had the opportunity to speak with David, the specialist.  He gave recommendations for lawn care which are also summarized on the service invoice.  We have been very pleased with Scotts Lawnservice-Wilmington.

Dependable and accurate as have all the previous visits gone

They call a lot. Problem is, people calling are from call center trying to check on me and sell more services. They should concentrate more on my lawn and less on up selling.

no problems

The guy who came out did great and he did an excellent job but I do not remember how much the service cost. He was very responsive and he showed up when he said that he would. It did not take him a long time to do the work and he was very thorough. He also cleaned up. We were very pleased with him and we might end up having to call him again this year.

Products were applied. When I got my bill I was charged $55.00 instead of $29.95 I was supposed to be charged $29.95  because I had a promotional add that I had received in the mail.  My lawn looks so awful..there are dead patches and the weeds are numerous. It has never looked this bad.  I called about my disappointment and was told that a manager would call me and come out to a**** the situation.  I did not receive a call..I called back for two weeks..three calls and they did not return my call even though I made them aware of my dissatisfaction.  Finally I called back and fired them.  They tried to get me to stay with them stating they would come out and retreat free of charge which I refused.  I told them I did not trust them..did not want them to touch my lawn and I did not believe anything they said. I would not hire them and will not recommend them.
I requested a refund for services and they did refund my money.

I have been using this provider to service my lawn for several years. They provide a lawn treatment program of multiple applications throughout the year. In the April timeframe the first treatment occurred for the year 2014. I believe they generally do a good job of servicing my lawn. And, when/if they are any issues, I simply call them and they promptly return to take care of the problem. As is usually the case with all businesses, some of their technicians are more experienced (better) than others. I find the more experienced the tech the better chance of getting a good result = reduced call backs. I would rate them a 4 on a scale of 1 to 5 with 5 being the highest (best) rating.

first years the service was very good.  the latter years the saervice man changed and the service was not as good.  The owner is excellent to work with.  Office staff can be curt.