Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
THE COUNTERTOP STORE INC
Cabinets Installation, Cabinets - Repair, Laminate Countertops - Install,
About us
We fabricate and install all types of countertops, including granite, quartz, Corian and other solid surfaces, and laminate. We also do cabinets, tile backsplashes and flooring, design, and a variety of other home-improvement services.
Business highlights
24 years of experience
Services we offer
Cabinet Making, Countertops.
Accepted Payment Methods
- CreditCard
Reviews
4.329 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 17% |
Showing 1-25 of 29 reviews
Mike S.
Jan 2023
Exceptional and expeditious.
Ray F.
Dec 2022
They do awesome work! Great service and timely installations.
DANA B.
Dec 2022
I had all the positive experiences with them. They did a great job. They cleaned up after themselves. They didn't make any mess. They took care of everything. They were very careful and professional.
Gary M.
Dec 2022
It was an excellent service. They were very professional. Overall it is a high rating for me.
Steven L.
May 2020
This is one FANTASTIC company. From the time we walked in to the store to time the last installer departed the house it was an amazingly successful experience. Tonya was the first person we met, she was extremely professional and so very knowledgeable, helping us decide the right material for our jobs. Started out with just the kitchen but, when we found out we could get this job dine for about 60% of what HD and Lowes prices, we had them do the Master Bath Vanity. Everyone we dealt with was Professional, Courteous, Attentive and very Skilled. The install was done yesterday and it is BEAUTIFUL! They made is so simple, they take care of everything and didn't nickle & dime you to death with all the add on's that HD and Lowes as well as another did. They even scheduled the plumber's and tile installers. All we had to do is sit back and watch. Thank you Tonya, Larissa, Kevin and Scott. You have a lot to be proud of!
Joe C.
Aug 2017
From the moment I called the store and spoke with Tonya (Admin ***'t), to completion of job, we were thourghly satisfied. Stopped by store a few times, went home with samples....Consulted with Tonya (Pam) on several occasions. Both took their time walking us through the yard and warehouse of choices and also pointing us to less expensive remnants. Worked effortlessly with our plumbing supply store. Kevin H. Operations Mgr. met at our new home to draw up template. Placed order with Tonya and within approx 7 days we made an appt. for installation. Curtesy call was made from installer to let us know they were on the way. Shout out to: Drew, Martin and Jeremiah. Curteous, Efficient. Installation well done!!
Susan D.
Mar 2017
Fast service for measuring and installing. Perfect work, no problems
William B.
Dec 2016
The employees are very nice professional but they must think everyone is stupid. They messed up on my bar measurement because they had me extend my pony wall 3" to accommodate my new appliances . But it was obvious Steve the guy that did my first measurement did not change or add that 3". I was very specific that I wanted no seams and was told no problem there won't be none. On the day of installation they had to go back to there shop to get about another 3" piece. And no one ever checked or asked me if that was ok. Instead they tried to blow smoke saying that VENETIAN ICE only comes in 114" long as I checked with many suppliers that it comes at least 126" and longer. My original estimate also was $6435.75 which I paid the deposit of $4800 down which left a balance of '1635.25 which I paid the guy Steve $1640.00 upon completion.Then I get a call saying I still owe about $150 they tried charging me for the sink which was stated it was included in the price and it was also on the contract they wrote up another contract thank God I saved the original one I have both that's just so unprofessional. Also on the original contract it states expected completion of the work would be 1 to 3 weeks from the time of deposit. I paid the deposit on 11-4-2016 the work was not started until around 20th of December and was completed today 12-29-2016 that almost 2 months. It's really a shame because I had another house and one of my businesses I am also gonna have similar work done to this next month and I can tell you who I won't be using. LIKE I SAID THEY MUST THINK EVERYONE MUST BE STUPID WITH THERE EXCUSES AND LIES INSTEAD OF JUST BEING HONEST AND UP FRONT I WOULD HAVE APPROVED THE MISTAKE CAUSE MISTAKES HAPPEN BUT I WAS LIED TOO NOT TO MENTION I AM FRIENDS WITH ONE OF THERE EMPLOYEES WHICH HAS ALL READY CONFIRMED THE TRUTH ABOUT HOW BIG THEY GET THE GRANITE. BUT SERIOUSLY I KNOW MORE THAN THEY THINK. BUT KARMA ALWAYS CATCHES UP HONESTY REALLY GOES A LONG WAY WITH A LOT OF PEOPLE.
Mary M.
Feb 2016
unknown
Cate H.
Feb 2016
unknown
Beth S.
Jan 2016
PERFECTLY. It is more than a year later, and I'm SO pleased with the installation & product: Caesarstone quartz, in "ocean foam", which is in the white family. Very resilient, easy to clean and durable.
Also very happy with the type of faucet they suggested: the old one had the long plate at the back of the sink, because the sprayer was a separate piece. The one I got to replace it, which is the only one The Countertop Store sells- because it's the best & most reliable (and I carefully googled the reviews on it)- has the handle & sprayer attached, so it only requires a small hole in the back of the sink to install. Their recommendation was absolutely right. It works well, and the look is a lot more streamlined.
Also very happy with the type of faucet they suggested: the old one had the long plate at the back of the sink, because the sprayer was a separate piece. The one I got to replace it, which is the only one The Countertop Store sells- because it's the best & most reliable (and I carefully googled the reviews on it)- has the handle & sprayer attached, so it only requires a small hole in the back of the sink to install. Their recommendation was absolutely right. It works well, and the look is a lot more streamlined.
Arthur S.
Jun 2015
unknown
Ellen H.
Mar 2015
We had a 8 year old Corian countertop that had acquired several scratches throughout the years. They sent out a man and their estimate was reasonable. We had contacted two other businesses on Angie's List and their estimates was higher than the Countertop Store. They resanded the countertop and sink and looked as good as new. They did a professional job and cleaned up afterwards. They were late for their appointment, but they said they had a truck breakdown. I would definitely use them again.
Response from THE COUNTERTOP STORE INC
"Thank you so much for your review. Even when a problem arises our company still gets the job done with a happy customer. We strive at doing quality work and being professionals in our field. We look forward to working with you in the future."
Michael W.
Feb 2015
Installation was fine until the joint where the countertop was put together got water on it. The seem started to swell and started to bubble up. I called the owner and he came out and looked at the problem. He told me that the problem was that we had gotten water on the countertop and he would not do anything about it. If you can't get water on your countertops in the kitchen, what good are they? I threw the owner out of my house. I would not allow this company to do anything in my house ever again, and I am in the process of getting new granite countertops in my new house. Buyer BEWARE!
Response from THE COUNTERTOP STORE INC
"Our company has never done business with this customer. We have researched his name, many addresses, and a couple family members names in our computer system and our files. We have never done business with this customer. I have contacted Angies list about this but, if you pay for a membership they have the right to keep this bad review about a company that has never worked with this customer in the past. Please see the Forbes website about Angies List. Our company currently has 6 great "A" reviews about us but, because the customers did not buy a membership our rating is a B instead of an A."
Linda P.
Dec 2014
I hate to have to write a bad review on a small business, but the owner has left me no choice as he is not standing behind the lack of quality in his work. I ordered Cambria Quartz Counter tops and they are beautiful. When the company came out to measure they stated they would do a standard 1 1/2" overhang. Upon installation the counter top was inconsistent with overhangs ranging from 1/2" - 2" throughout my kitchen. When I called the manager directly after the installation happened he said, no problem and that they would fix it. I went to the store with pictures showing the inconsistencies and again he said, don't worry about it we will make it right we want you to be happy. The owner (who did the original measurements) came out to review the work and stated there was no problem and that he would not replace the counter top and that it was my fault. This is a small community and I as a small business owner take pride in my work and was extremely disappointed in his reaction. To blame the customer for his wrong measurements is unacceptable. It's too bad because his employees are good people. I do not recommend this business to anyone, there are plenty other more reputable counter top places to go to that believe in customer satisfaction and want to do the right thing. I'm only giving one star because you have to.
Response from THE COUNTERTOP STORE INC
"We strive in taking care of our customers & take pride in our work. I personally gave up lunches to help [name removed]. Anytime she walked through our doors she was treated with the best customer service and we knew her by name every time as [name removed]. After [name removed] kitchen countertops were installed she was so happy she came back in to get a vanity countertop for her bathroom. Even though [name removed kichen was installed already we gave her the coupon discount toward her vanity. Then after the vanity was purchased she purchased additional hardware & paid with a check stating her name was actually [name removed]. [name removed] was on site for her template with the owner & he did all specifications requested by the customer & edging had never been an issue until one month later when we received a letter from Merchant Services saying we fraudulently ran her cards (UNTRUE). She tried to cancel all payments for a complete Cambria kitchen & her vanity for her bathroom which was a Sienna Bordeaux purchased 2 weeks after her kitchen was paid in full. Her hardware was purchased after her kitchen as well. If I didn't like a company and didn't ever want to refer a company I would not come back to the same place and purchase more items from them. Merchants in the area please beware of this customer."
Earl W.
Nov 2014
They are local. They installed them for me about a year ago. The color suited me just fine. They threw in a double basin under counter sink for me. They were great and they were first class.
Response from THE COUNTERTOP STORE INC
"Thank you so much! We take pride in our work & it was a pleasure working with you."
Brian D.
Jul 2014
We went to the Counter Top Store and picked out our slabs of quartz to be used. Kevin who guided us through the process by coming to our house and measured and made a template of counter. Three days later two installers and a plumber came installed the counter top. The installers treated the new counter top as if they were installing in their own home. We will definitely be using them in our future projects.
Response from THE COUNTERTOP STORE INC
"Thank you so much for your review of our company. We take pride in our work and have enjoyed working with you. We look forward to seeing you again in the future."
Richard V.
Jun 2014
unknown
Robert W.
Jun 2014
The staff is extremely friendly, knowledgeable, and patient. They do everything from marble, granite, synthetic, and there were many options to choose from, and they explained the pluses and minuses of each one to us, and we went with the quartz. They were on time for their appointments for the measurements and estimates. They were neat, clean, quick, polite and answered all our questions. The installers were on time, and they cleaned as they went. We have no complaints about them.
Response from THE COUNTERTOP STORE INC
"Thank you so much for letting other customers know how we try to keep everyone informed/educated about the whole process of upgrading your home. We take pride in our work and look forward to seeing you again in the future. It has been a pleasure working with you."
Michael W.
Apr 2014
Great service before the sale but if you need service after the sale they forget your name and forget to get back to you when promised. They came to install on one of the worst days in Myrtle Beach, a horrible ice storm. They could not finish the same day due to the weather and came back very late the next day. But at least they came back. Extremely helpful before the sale as they offered suggestions and measured the kitchen area a few times. Price was reasonable and fair and we felt comfortable moving forward with the sale. Because we had to leave for New Jersey immediately after the second day installation we did not have a chance to see the finished product up close. On March 24th we returned from New Jersey and were able to look at the finished product closely. We noticed the left side of the sink was measured correctly with a nice fit to the cabinets. But the right side had a gap between the cabinet and the backsplash showing a part of the wall. On March 25th we visited their showroom to advise them of what we saw. It was obvious that the one side was not measured correctly. When we walked in Kevin, their manager acted as if he didn't know us. Then he told us he would be able to put some coving around it and he would have his guy come over. When his guy came over and showed us what he was going to do we did not think it would look right and even his guy admitted the best thing would be to lower the cabinets and he would tell Kevin and set up a time for him to come back and do it. Not a big job according this guy. Today is April 14th and Kevin has never called and his guy never came back. So I had to call another company to fix it for me. So if you want service after the sale forget it.
Response from THE COUNTERTOP STORE INC
"The Countertop Store, Inc. worked extremely hard for this customer and this is the first time we have heard anything bad from [member name removed]. We had his folder out every time he entered our store and treated him with extreme politeness. We helped him under extreme working conditions when SC was going through a severe ice storm. He waited till the last minute before his move from NJ to have us put in granite for him. We were one of the only companies open during the ice storm trying to assist our customers. His cabinets were not straight at all (WE DID NOT INSTALL HIS CABINETS). He was severely angry when we had to come back a second day during the BAD ice storm. We had to go upstairs to install with very limited room and ice on stairs. He was irrational and couldn't believe South Carolina shut down for snow because unlike New Jersey stores were still open and running. We explained several times South Carolina was not equipped for these severe ice conditions but, still accommodated our customers needs and finished the job in 2 days. If [member name removed] would like to contact us we would still assist him in any way possible but, did not price job for straightening his cabinets and did not install his cabinets."
Robert W.
Dec 2013
When we went to the shop the staff could not have been more helpful explaining the pros and cons of the different materials available to us and the cost per square foot installed. After we decided what we wanted they scheduled the appointment for the estimator. He arrived on time and answered all our questions on some changes we wanted on the configuration of the counters.
The template for the new counters was done when scheduled and we received the final estimate within a day. The install was done when scheduled and the two installers were polite, worked as neatly as possible and cleaned up when they were finished.
The final estimate was higher due to work that had to be done because the old counter tops were not properly installed.
Response from THE COUNTERTOP STORE INC
"Thank you so much for your review on Angie's List. Some of our staff in the office was new at the time and has now became more informed with the pros and cons of the different materials available and the costs if you ever need any help in the future contact us anytime. It has been a pleasure doing business with you."
Dan J.
Dec 2013
The response and service was great. They were there when they said they would and did the work quickly and with high quality. The lights that were ordered were not going to work as we expected and were replaced with no additional cost or problem for us. In fact, the replacement units were of higher quality then we originally expected.
Response from THE COUNTERTOP STORE INC
"Thank you so much for your review on Angie's List. It has been a pleasure to do business with you and to have you as our customer!"
Judy R.
Dec 2013
Their work was just superior, the guys were awesome. They were super to work with. We were arranging the work from another state and they were very accomodating. They did a remarkable job. The manager Kevin was just great. They were very neat and didn't leave a mess.
Response from THE COUNTERTOP STORE INC
"Thank you again(removed member name). It has been a pleasure doing business with you! Thank you so much for your Angie's List Review. We love & take pride in making our customers happy at The Countertop Store, Inc."
Nancy M.
Nov 2013
Everyone I dealt with was professional, courteous, and thorough. Scott and his crew did a great job. The electricians did a great job as well. When I called the office and spoke to Kevin - he was always pleasant and returned my calls promptly. I feel the price was fair for updating our kitchen, I couldn't be happier.
Eva T.
Apr 2013
TCS did a beautiful job with granite countertops, very professional, prompt service,
accommodating to my time/schedule. Very pleasant to work with.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
THE COUNTERTOP STORE INC is currently rated 4.3 overall out of 5.
THE COUNTERTOP STORE INC accepts the following forms of payment: CreditCard
No, THE COUNTERTOP STORE INC does not offer free project estimates.
No, THE COUNTERTOP STORE INC does not offer eco-friendly accreditations.
No, THE COUNTERTOP STORE INC does not offer a senior discount.
No, THE COUNTERTOP STORE INC does not offer emergency services.
No, THE COUNTERTOP STORE INC does not offer warranties.