Swift Services Heating , Cooling & Electric

Swift by name, and definitely by nature! At first, I thought “Swift” was just their last name—but it’s also the perfect description of their service. Scheduling was a breeze. They could’ve come out the same day, but since it was rainy and not too hot, I chose the first appointment the next morning. I received a text with my technician’s photo and a call about 30 minutes before arrival—great communication! EJ, my technician, was kind, professional, and very respectful of my not-yet-settled, slightly messy home. He was well-spoken, got right to work after a brief friendly chat, and checked both the inside and outside components of the system. Believe it or not, he didn’t find anything wrong. He mentioned it could be an intermittent issue, but rather than guessing or upselling me on unnecessary repairs, he was honest and transparent. That kind of integrity is rare and incredibly appreciated—especially in a specialized service industry. Tom, who was with EJ, handled the sales side but was equally knowledgeable. He patiently answered my (many) questions and explained what could be going on with the system. He also introduced me to their Comfort Club, which is genuinely a great value. For $199/year, they service your HVAC twice, waive all diagnostic fees (no limits), and give you 20% off repairs. Plus, their regular service fee is only $49—lower than most I've seen. Since my house tends to get warm in the evenings, they showed me what to check and encouraged me to call when it happens again. I hesitated at the thought of after-hours fees, but Tom said, “Join the club, and there won’t be a fee.” Simple and smart. I wholeheartedly recommend Swift Services. I'd gladly refer them to single moms, college students, or anyone who may feel unsure or overwhelmed when facing appliance issues. No pressure, no scare tactics—just trustworthy, efficient service. Exactly what you want when you're letting someone into your home. UPDATE: At 6pm i called because the AC was frozen (I thought.) EJ took the call, instead of the regular On Call Tech. He drove 40 minutes (I know this because the have a cool tracker) to come to my house. The AC was fine, again. I asked about a box on the side of the unit. Long story short, the previous homeowners had the power company put a Demand Restrictor on the unit which is limiting electricity to my AC and causing my sleepless nights. That'll be rectified ASAP, by the power company. "No Charge," said EJ.

Beware Swift Services. $24,000+ for a 1800 sq. ft.house HVAC. The are deceptive and untrustworthy. They took advantage of us during a cold spell telling us our outside unit was not working and we were on emergency power. They could do a temporary fix but we needed a need system. We agreed to the new system and was quoted in the area of $12,000+ (way over priced it turns out should have been no more than $8,000). Put a contract on a tablet in front of me to sign. I trusted then and signed, my mistake. They increased the capacity of the unit without telling me. Why? This led to the need for new duct work. Verbal estimate: $3,000. Billed: $10,000+. Excuse: their salesman mis-spoke. Stuck the contract infant of me on may way to an appointment. I signed trusting the estimate was legit. It wasn't.

This is our second time to have work done by swift. I will continue to call them because they actually show up & work. The work that’s been done is 5star the technicians are educated and have a work ethic. Yes they pull permits & have their work checked! Our outstanding technicians were James & Javiel. They tore out & installed all ductwork under our home in three days. It has made a world of a difference in our home. Thank you guys for taking care of us & making our home a lot more comfortable. I highly recommend the yearly service program. It has paid off for us.

A+ AC now Swift came to my home for a $79 checkup on my working AC system. When two guys left the system no longer worked. The tech that came out said the board, thermostat, and transformer were shot. They sabotaged them in my opinion. I would stay away from this company.

Good job. Arrived on schedule and took care of the issue.

Technician Robert Prosser was very professional and took his time to explain what was going on.

WARNING LIARS AND THIEVES! I called to have my ac fixed the outside unit wasn't coming on. I am remodeling the inside of the house and told them they wouldn't be able to come inside due to this. I was told that was no problem. They arranged for somebody to come out for $99 service call. EJ Francis Swift technician gets here in an unmarked van and sits in the van for half an hour after he gets here. Then he finally makes his way to explain that he's here to fix the unit. That he wants to go in the house first. Explained that I had already told them the new one could go in the house for insurance purposes and remodeling. He tells me well if he can't go in the house then he can't do the work because he has to be able to go in and out. I told him that's not what I was told when I made the arrangements. So then I had to call the office when when he sees I'm calling the office of course he decides to call his manager. He's supervisor tells him that he can check the outside unit and see if there's anything he can do with the outside unit even though he can't go inside the house. To do this I'd still be charged the $99 service fee. It's 85° in the house so of course I'm trying to get something done. So he goes and fiddles with the outside units he takes one thing over there that has gauges and hoses on it. Looks around for maybe 15mins Then it comes around and asks if the house is calling the outside unit. Like I would have any clue as to what that meant so I had to ask him. He explained that that meant the unit was on and was lower than it was in the house. I told him it would have to be considering it was 85°. The unit was on 68 and it was 85° in the house because the outside units not coming on. So he goes back around doesn't say a word to me when I tell him this. Another 15 minutes goes by with him doing God knows what. He then comes around and tells me well it's going to be inside there's going to be a plugged up unit inside and the fuses need replaced inside. So I said fine he says there's nothing I can do today until I can get inside the house. I pay the $99 for the service fee. Then I look up where the fuses are to be able to replace the fuses possibly myself. I find out the fuses are next to the outside box that he was just working on so he point blank light in my face! Also how can you possibly know that it's a plugged up anything inside the house if you couldn't get inside the house because he certainly didn't go under the trailer to look and see if there was anything going on there. That would have been way too much work! So I called Swift angry after find out he lied to my face! I called to cancel my future tune up that I had arranged for September and I was told that I was going to have the supervisor he's supervisor called me as soon as possible she said she was going to make sure that he got to me ASAP. It is 10:31 tonight p.m. and this took place at around 2:00 p.m. I still have not heard from any supervisor. This company obviously it's just out to make money lie to your face and they don't care at any level! I wouldn't recommend you bothering with them keep going!

EJthe Swift technician was very polite and professional! He completed his examination and suggested a germicidal ultraviolet light system to prevent mold from growing on our unit in the attic. We agreed and EJ installed the new system. EJ checked our filter and noted that it needed changing and installed a new filter for us. I would recommend Swift Services and EJ!

Ej Francis arrived about 3:30 PM and the Fan seemed to be running correctly. He checked if out and said it was OK.

It started out well MAY 2020 and at the 90 days of use the MOLD PROBLEM WAS BACK in the duct work. Have had to call numerous times to get the technicians back out to fix what was not DONE PROPERLY. The work order did not include complete removal of the mold and only 2 of the 8 ducts were repaired. Now the operations manager Dave over the phone Sept 2nd assured us that he would be out to finish the work the next day. did not happen. the technicians indicated the time given to do this repair was 3 hours only

Very satisfactory, very professional and they are very prompt.

It went very well. I have called on Swift Services the past few years and have never been disappointed. David Smith was the technician who serviced the unit most recently. He was polite, respectful, professional and certainly knew what he was doing. Great job, David!

Office and Management staff as well as technicians were professional and knowledgeable and completed the repair in a timely manner.

friendly, informative, took his time to do the job right

All work was completed quickly and unit is operational for now!

Great, Ej explained everything and was very nice. Ej is welcome anytime we need help.

Truly a nice man who was polite, professional and knew anything you would want to know about a HVAC unit. He was on time. He called first. He checked the unit inside and out. I was very pleased overall.

Great Chris was our tech and he was wonderful. He really knew what he was doing and keep me informed the entire time he was here at the house. He also made some small recommendations that will help my units run more efficiently. I definitely would recommend this company.

Technician (Clay Boatwright) very professional. Highly recommend both him and the company. Have been with them for years and intend to continue with them.

Really outstanding. He went out of his way to do a service call as well as to do the repair.

I have never worked with a better company. These guys were excellent. They explained to us the process. They are timely. They are outstanding. I have already recommended them to a bunch of people.

Don't follow the snowman! You'll be left in the cold if you do!! During the cold spell in January & February my heat stopped working. When I called I was told they couldn't see me right away because of the demand and they wanted to get to the elderly first (understandably so). They said they'd call me within 5 business days but didn't. I waited 7 business days then called to remind them but was still pushed off. When they finally contacted me they expected me to be at my home but being that I work I couldn't. So, I had to take time off work at least 3 times only for the problem not to be fixed. It took 5 techs & at least 6 times to try and figure out what was wrong w my unit. I was charged for labor and parts that did not fix the problem. To "save money" they recommended that I buy their service plan. However, it didn't help; I was still paying for things that weren't needed or worked to fix the unit. (When I asked for a refund when they couldn't fix the problem, they told me that they don't like to give refunds.) When I said my home insurance would pay for their services I was told by the manager, Shane, that insurance payments take at least 3 months to get and are too inconvenient for him. I had to pay as services were rendered and if I didn't they wouldn't come out to fix it. In addition, they call the manufacture for help. Each time I called to follow up I left a message but they were either not relayed or Shane didn't return my calls. (He made the mistake of calling me from his cell so when I was told he was in a meeting I called him and he picked right up.) Frustrated and cold, I went to another local business for a second opinion. With 2 techs and 3 visits my unit was fixed! Ironically enough, the solution to the problem wasn't what Swift said, replacing the coil to my almost 2 year old unit, but a fast and inexpensive fix, a leak in the duct.

Louis does excellent installation work and is a terrific guy

The work itself was done well as far as I can tell. No problems. Better than the old system.

They charged me nothing because I have a service agreement that they gave me as an incentive to install a new unit for a year.