Fogarty & Fogarty Plumbing Co Inc

"Thank you for your review! It has always been a pleasure working for you. I have enjoyed our conversations over the years. Sincerely, Tammy Operations Manager"

"Thank you for your review . . . maybe? Are you sure you used Fogarty & Fogarty Plumbing Co., Inc.? We have checked the date of service and our computer system for a job in that amount to no avail. Please contact our office at 843-467-0726 to discuss this further. Sincerely, Tammy Wiley Operations Manager 843-467-0726"

"Thank you for your feedback. There appears to be two reviews for the same service . . . as we responded below, Brian is no longer with Fogarty & Fogarty Plumbing Co., Inc. If you do choose to try Fogarty & Fogarty Plumbing Co., Inc. in the future, rest assured you most definitely will be getting a different plumber. Mistakes and misunderstandings happen. It is our responsibility to correct the mistakes and to make sure they do not happen again. Thank you for bringing this to our attention."

"I am so sorry you were unhappy with our services. It is regrettable that Brian had to return more than once to address your problem. He is no longer with our company. Again, I apologize for any inconvenience this has caused you. Sincerely, Tammy Wiley President Operations Manager"

"Thank you for the positive feedback. We are happy that we were able to resolve the problem for you, as well as for the association. Sincerely, Tammy Wiley Operations Manager"

"Thank you for your review and comments. I would like to address your comment regarding finding the maintenance contract sales pitch as a negative. I want to personally apologize if the offer to join our Home Care Club Membership came across as a sales pitch. The majority of our customers appreciate the additional savings, having access to 24/7 service with free after hours advice, and the peace of mind in knowing that every effort has been made to avoid unnecessary / costly repairs in the future. The Home Care Club Membership was designed with the customer in mind. We understand not everyone requires the same level of service regarding preventative care. Fogarty & Fogarty Plumbing Company provides all customers with professional service regardless of membership. Sincerely, Tammy Wiley Operations Manager"

"Thank you for taking the time to leave feedback. We take pride in stocking most parts to repair the majority of plumbing problems quickly and efficiently, saving our customers both time and money. Sincerely, Tammy Wiley Operations Manager"

"Hello. Thank you for the positive feedback. I am sorry you were not given the $10.00 Angie's List Discount. In the past, the coupon needed to be presented in order to receive the discount. Now, the only requirement is that you mention the discount to the plumber when he comes to your home. If you mentioned it when you made the appointment, it is quite possible that the plumber who took care of you was unaware that you were a new Angie's List Member. I will be reaching out to you in the next several days via telephone. We can credit your account $10.00, or refund you the $10.00. In the meantime, I will speak with the plumber who provided you service. Home Care Club Membership is not a requirement, nor does it exclude you from receiving discounts or other sales promotions. Sincerely, Tammy Wiley Operations Manager"

"Thank you! It was a pleasure serving you. Sincerely, Tammy Wiley Operations Manager"

"1. It is an abuse of the review system to create two reviews for the same service. 2. The date of service was 6/12/2015, not 8/25/2015 as claimed on the previous review, nor 11/25/2015 as claimed on this review. The invoice date and our plumber’s time sheet show otherwise. 3. The invoice was NOT $365.00. The exact invoice was $300.00 with a $9.00 convenience fee charge because the [Member Information Removed] chose to pay with credit card, versus the cash discount price for a total of $309.00 We had no contact with this [Member Information Removed] after 6/12/2015 until she called us on 8/26/2015 at 7:20 p.m, leaving a voice mail message. The call was returned at 7:23 p.m. and [Member Information Removed] for 12 minutes. (Phone records verify this). The [Member Information Removed] said that her faucet was leaking from the spout and at the base. Once she had given me her address, I remembered that this was a faucet she had purchased on-line from Amazon. I asked her to provide me the name of the faucet, or manufacturer because both leaks that she described were a function of the faucet, not our installation. The phone call took some time because she had to pull up the information from Amazon. During that conversation she told me that AMC was the Manufacturer and the faucet #33-B10009. Informed her that I had never heard of AMC, and that I would have to do some independent research regarding specification sheets, and parts availability. Wanting to help this [Member Information Removed] out, I spent the next 30 minutes researching AMC Manufacturer on-line. I was unable to find any information on AMC Manufacturer. Not an address, nor a telephone number. The next day, 8/27/2015, I called our specialty parts supplier to inquire if they had ever heard of AMC Manufacturer, to which they replied no. They would have no source to contact for parts. On 8/27/205 at 6:07 p.m. (Less than 24 hours from the [Member Information Removed] call to us), I called her and let her know what I discovered in my research. The conversation [Member Information Removed] 11 minutes. She was told that we cannot work on the faucet because: 1. No parts availability 2. Did not appear to be a legitimate Manufacturer 3. No specs / instructions for taking the faucet apart. She insisted that we should be able to fix it because it was working fine for more than two months. In order to appease her, I told her that we would be happy to come out and look at it; However, she would be charged for the visit. Explained to her that we are only responsible for the water connections, not the operation of the faucet that she purchased. Other than what is mentioned above, we have had no contact from this reviewer. We find it very odd that she waited until 1/1/2016 to [Member Information Removed] such a dishonest review, without ever informing us that she had all these issues. Additionally, if she had contacted Mancill right after we left, why would she have called us on August 26th to repair her faucet? It makes no sense to make the claims that she has and then request additional service two months later."

"Thank you for your positive feedback. It was our pleasure serving you. Sincerely, Tammy Wiley Operations Manager"

"Thank you for taking the time to leave feedback. You mentioned that the installation for the garbage disposal appeared to be effortless . . . we pride ourselves on having the best plumbers in Myrtle Beach. All of our plumbers have at least ten years experience in residential service repair! We are grateful for the compliments, and were happy to see that you recognized our professionalism. Sincerely, Tammy Wiley Operations Manager"

"Thank you for the review. We are happy to have earned an "A" in all categories! Sincerely yours, Tammy Wiley Operations Manager"

"Thank you for your compliments! I have passed them along to the plumber who performed the service for you. Sincerely, Tammy Wiley Operations Manager"

"Thank you for the positive feed back. We work extremely hard to insure that our customers have a pleasant experience when having their plumbing needs met. We look forward to serving you again. Sincerely, Tammy"

"Fogarty & Fogarty Plumbing is very pleased to hear that we have met your expectations. We look forward to helping in any way we can. Enjoy your 'new' home, and welcome to Myrtle Beach! Sincerely, Tammy"